Mediation

Question 1

Negotiation

Answer 1

where parties have a degree of difference in position

Question 2

Interest

Answer 2

the WHY behind your want

Question 3

NPSC

Answer 3

Negotiation preference and style chart

Question 4

NPSC is used to…

Answer 4

Win acceptance of other parties involved

Question 5

NPSC styles

Answer 5

Evade-Not now, come back later
Comply- yes, lets do it your way
Insist- Take it or leave it
Settle- split the difference and call it a day
Cooperate- lets work together and come up with an even better idea

Question 6

The Who, Stakes, Situation is used…

Answer 6

before negotiation starts

Question 7

Who

Answer 7

Who are you dealing with

Question 8

Stakes

Answer 8

what do you stand to gain or lose

Question 9

Situation

Answer 9

what are the current or future circumstances

Question 10

TIPO model

Answer 10

1. Illustrates how trust influences you use of information and power AND how information and power influence the way you develop options
2. Understand how trust, information and power influence any negotiation session

Question 11

TIPO

Answer 11

Trust, Information, Power, Options

Question 12

Mediation

Answer 12

Used when negotiation breaks down or reaches a roadblock

Question 13

Mediator

Answer 13

individual that facilitates communication and promotes understanding

Question 14

Dispute Resolution

Answer 14

alternative means is used to resolve an issue

Question 15

Caucus

Answer 15

When the mediator holds a private meeting with individual parties

Question 16

Stakeholder

Answer 16

outside parties who have a vested interest in the situation

Question 17

Emotional Control

Answer 17

effectively controlling outwardly visible emotions

Question 18

Impasse

Answer 18

Occurs when parties are deadlocked

Question 19

ADR

Answer 19

Alternative
Dispute
Resolution

Question 20

ADR

Answer 20

Umbrella term of options to resolve disputes

Question 21

Mediation styles

Answer 21

Transformative
Narrative
Evaluative
Facilitative

Question 22

Evaluative

Answer 22

Used where parties don’t have enough expertise

SME acts as mediator

Question 23

Transformative

Answer 23

Focuses on empowerment

enables parties to seek their own solutions

Question 24

Narrative

Answer 24

Talking it through

Question 25

Facilitative

Answer 25

Used when nego stalls due to comm breakdown | Mediator helps, clarify, reevaluate and analyze

Question 26

Mediation Process (3)

Answer 26

Gather info Assess dispute Determine when to offer mediation

Question 27

Stages of mediation (5)

Answer 27

``` Mediator open statement Parties opening statements Joint discussion Caucus Closure ```

Question 28

Methods of dealing with Impasse

Answer 28

Reality checking BATNA WATNA Others POV

Question 29

Reality Checking

Answer 29

Unrealistic demands

Question 30

BATNA

Answer 30

Best course of action if resolution isn't reached

Question 31

WATNA

Answer 31

Worst course of action if resolution isn't reached

Question 32

Others POV

Answer 32

Put yourself in their boots