Change Management

Question 1

Three Elements of Adaptability

Answer 1

Cognitive Flexibility
Emotional Flexibility
Dispositional Flexibility

Question 2

Cognitive Flexibility

Answer 2

You are able to keep multiple scenarios so you can adjust to changing, unexpected, or ambiguous situations

Question 3

Emotional Flexibility

Answer 3

Ability to change how you deal with your own and other’s emotions

Question 4

Dispositional Flexibility

Answer 4

When you operate from a place of optimism grounded in realism and openness.

They can acknowledge a bad situation while visualizing a better future.

Question 5

Kubler Ross 5 stage model for change

Answer 5

Denial
anger
bargaining
depression
acceptance

Question 6

Janssen’s model of change consists of the following 4 stages:

Answer 6

Contentment
Denial
Confusion
Renewal

Question 7

Active Resistance

Answer 7

Finding fault, ridiculing, appealing to fear, and manipulating

Question 8

Passive Resistance

Answer 8

Agreeing verbally but not following through, withholding information

Question 9

5 Different pressures for change

Answer 9

Internal Environment
External Environment
Globalization
Peace
Demographics

Question 10

Internal Environment

Answer 10

Your organization

Question 11

External Environment

Answer 11

Improvements in tech, info tech

Question 12

Globalization

Answer 12

Wider differences in the skills, attitudes, and needs of an internationally diverse workforce can cause and increase of communication problems within the organization.

Question 13

Peace

Answer 13

Increased stability cause some to think about slimming the military

Question 14

Demographics

Answer 14

Due to demographic diversity, friction and conflict may arise

Question 15

Rogers’s Diffusion of Innovation Theory identified 5 categories of adopters

Answer 15

Innovators
Early Adopters
Early Majority
Late Majority
Laggards

Question 16

Innovators

Answer 16

Individuals that see the potential and opportunity in almost any situation

Question 17

Early Adopters

Answer 17

They have the ability to se the advantage in adopting the new ideas early on in the change process. Usually the social and opinion leaders

Question 18

Early Majority

Answer 18

People that sit back and see how the change is going to work first

Question 19

Late Majority

Answer 19

Might not adopt the change until the early majority has adopted it. Maybe after feeling the weight of peer pressure from the early majority

Question 20

Laggards

Answer 20

Less educated and uninformed about the change which tends to make them more closed minded and afraid of the new norm. They are contect with what they have and only adopt something new because they feel they have to.

Question 21

Lewis’ 3 Phases of Change

Answer 21

Unfreezing
Changing
Refreezing

Question 22

Unfreezing

Answer 22

Getting them ready for change

• Creating a felt need for change
• Dealing with resistance

Question 23

Changing

Answer 23

Movement from the old way to the new way

• Monitoring progress
• Adjusting the plan as necessary

Question 24

Refreezing

Answer 24

Locking in the new process to make them a permanent part of daily ops.

• Evaluating the results of change
• ensuring new procedures are documented
• Rewarding people who have adapted
• Reinforcing benefits of change with resistors

Question 25

3 Steps to Prep for Change

Answer 25

Are you ready for the change?
Is your organization ready for the change?
Develop a change plan.