Mandatory & Core Experience Flashcards
Acting with integrity example
Unsuccessful tender wanted to know the agreed fee.
I could have told them who the had won the bid.
Providing a high level of service example
Agreed fees based on time and client expectations so the we provided a service which the client was satisfied with.
Acting within competence example
Asked to advise on insurance. This is not under Stace PII cover and should be completed by someone approved by the FCA.
Treating other with respect example?
I am lucky and thankful to say that I have not experienced or witnessed any instances which would show discrimination.
I always make sure I refer to people by their preferred pronouns if identified within emails.
What is Stace’s ethical trading policy?
Set standards and guidelines so Stace operates in an ethical manner
- Employees, offering training, advancement and recognition
- Community, seeking to serve and support the local community
- Environment, pay attention to environment issues including conservation of energy, recycling and reducing waste.
Acting honestly / conflict of interest example?
Contractor asked me to a Christmas function. I identified no conflict of interest so attended the event.
Is there an example of client feedback?
On Strawberry fields I have received verbal feedback thanking me for my hard work when trying to get the main contractor into contract.
What client requirements did you identify in the project brief?
239 Horn Lane
- Defend the CPO
- Space to Operate
- Seek to maximise value of the site.
What were the pre-agreed aspects of the dashboard?
- Statutory requirements
- Key actions
- Programme update
- Design Update
- Financial Summary
- Risk identification
What risks did you identify with the contractor on your weekly calls?
- Potential delivery delays
- Contamination cost increasing above provisional sum
- Noisy works for neighbours
How did you develop a scope of services for the Construction Management Plan?
- I obtained the specific requirements from the Camden Local Plan and included this within the scope of services document.
What did you learn from the Stace Graduate Development Scheme seminar on writing and presenting?
- Positioning of camera
- Presenting tips including eye contact, slow speech and gesticulation.
- Gave a presentation on my project
How did you negotiate a reduced fee?
The received fee was slightly above the approved budget from the client.
It was a competitive negotiation where I managed to explain the situation and requested that their fee came down to this level.
Why did you inform the client that two fire escapes may be required.
- The building height was over 18m but under 30m.
- At the time there was uncertainty from the GLA as to the
What is the role of the FCA?
Regulate the conduct of UK firms to ensure that financial markets are honest, competitive and fair.