Managment Flashcards
Solid line =
Line authority
Dotted line =
Staff or advisory
Staff authority has __ authority because ___
No authority because they are just an employee
Advisory authority is a ______ who ____ give direction to staff
consultant who cannot give direction to staff
Solid Line Upper management is…
Govering body, NHA.
Solid Line Middle management is…
DON, Dept heads (nursing supervisors)
Dotted Line Upper management is…
Medical director.
Dotted Line Middle management is…
Consult pharmacists
Solid Line Lower management is…
Charge Nurse
Autocratic (dictatorial)
Micromanaging ad controlling everything.
Paternal
is being supportive or having a fatherly or motherly attitude towards employee and wanting them to succeed (BEST STYLE)
Laizze Faire
Means delegating responsibility to staff and only being involved when something goes wrong
Administrators must delegate to staff best qualified to so the work at the ____Level
Lowest level
Decentralization is…
(relation concept) moves power away to the center to the front line staff
Centralization is…
concentrating person into the hands of one person
A company must _____ to function properly
decentralization
Forecasting
Assessing future needs and services
Planning
Bringing together the resources needed to implement a strategic plan.
Directing
Explaining to staff what needs to be done and then help them achieve the goals.
Organizing
Determining the departmental structure and lines of responsibility in a company
Evaluating
Comparing results to expectations
Controlling Quality
Taking corrective action to fix identified problems or deficiencies
Marketing
Selling the beds in a facility, explaining the quality of care, food and therapy to a prospective resident or family member.
Innovating
Constantly improving services and customer satisfaction
