Managment

Question 1

Solid line =

Answer 1

Line authority

Question 2

Dotted line =

Answer 2

Staff or advisory

Question 3

Staff authority has __ authority because ___

Answer 3

No authority because they are just an employee

Question 4

Advisory authority is a ______ who ____ give direction to staff

Answer 4

consultant who cannot give direction to staff

Question 5

Solid Line Upper management is…

Answer 5

Govering body, NHA.

Question 6

Solid Line Middle management is…

Answer 6

DON, Dept heads (nursing supervisors)

Question 7

Dotted Line Upper management is…

Answer 7

Medical director.

Question 8

Dotted Line Middle management is…

Answer 8

Consult pharmacists

Question 9

Solid Line Lower management is…

Answer 9

Charge Nurse

Question 10

Autocratic (dictatorial)

Answer 10

Micromanaging ad controlling everything.

Question 11

Paternal

Answer 11

is being supportive or having a fatherly or motherly attitude towards employee and wanting them to succeed (BEST STYLE)

Question 12

Laizze Faire

Answer 12

Means delegating responsibility to staff and only being involved when something goes wrong

Question 13

Administrators must delegate to staff best qualified to so the work at the ____Level

Answer 13

Lowest level

Question 14

Decentralization is…

Answer 14

(relation concept) moves power away to the center to the front line staff

Question 15

Centralization is…

Answer 15

concentrating person into the hands of one person

Question 16

A company must _____ to function properly

Answer 16

decentralization

Question 17

Forecasting

Answer 17

Assessing future needs and services

Question 18

Planning

Answer 18

Bringing together the resources needed to implement a strategic plan.

Question 19

Directing

Answer 19

Explaining to staff what needs to be done and then help them achieve the goals.

Question 20

Organizing

Answer 20

Determining the departmental structure and lines of responsibility in a company

Question 21

Evaluating

Answer 21

Comparing results to expectations

Question 22

Controlling Quality

Answer 22

Taking corrective action to fix identified problems or deficiencies

Question 23

Marketing

Answer 23

Selling the beds in a facility, explaining the quality of care, food and therapy to a prospective resident or family member.

Question 24

Innovating

Answer 24

Constantly improving services and customer satisfaction

Question 25

Public Relations

Answer 25

Managing communication with the community and the image of the facility

Question 26

Who writes policies?

Answer 26

Upper, middle maagment

Question 27

Procedures are written by…

Answer 27

Middle and lower management