Communication

Question 1

Agenda Carrying

Answer 1

Employees skew information based on personal needs

Question 2

Selective Hearing

Answer 2

Employees filter unpleasant information (incapable of understanding)

Question 3

Differences in Knowledge

Answer 3

People perceive information differently based on knowledge.

Question 4

Filter Effect

Answer 4

Tells manager only what they think the manager wants to hear.

Question 5

Subgroup Allegiance

Answer 5

A subgroup demands allegiance from it’s members (nurses, Kitchen, Staff)

Question 6

Status difference

Answer 6

Staff hesitant to approach a member of a higher status (nurse aide to doctor)

Question 7

Language barrier

Answer 7

Staff does not understand (Technical Jargon

Question 8

Self protection

Answer 8

Staff withholds information that reflects negatively on themselves

Question 9

Information overload

Answer 9

To much information and staff shits down.

Question 10

Email

Answer 10

electronic communication through internet or intranet

Question 11

Fire Wire

Answer 11

High speed cable that physically connects to equipment and transfers data between them at high speeds that the wire or cable glows from the fire and heat

Question 12

Bluetooth

Answer 12

Hands free and wireless (WiFi) communication