Managing People Flashcards
What is management?
It’s the process of administering and controlling g a project. It’s the process of planning, decision making, organising, learning, motivating and controlling Human Resources, finances, physical and information resources of an organisation to reach its goals in an efficient and effective manner.
Strategic management is the identification, selection and implementation of an organisations long term goals and objectives.
What is project management?
It is the application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters.
Describe different motivational theories
Maslow hierarchy of needs: focussed on psychological needs of employees.
Physiological, safety, social, esteem, self actualisation
Herzbergs motivators and hygiene factors:
Job satisfactions: achievement, recognition, the work itself, responsibility, advancement, growth
Dissatisfaction: company policies, supervision, relationships with supervisor, work conditions, salary, status, security.
What’s the importance of managing a team?
- reducing conflicts amongst team members
- improved employee and team relations
- without good people and teamwork it will be a struggle to succeed at the project
- ensure goals and deadlines are being met efficiently and effectively
- keeps the project organised and controlled
- keeps teams motivated
Describe the different management styles.
Democratic – Majority rules. Manager let their employees participate in the decision making process because they value their team’s diversity of ideas, and understand that people are the key to a team’s success.
Persuasive – is most effective when used in situations where you know more about the subject matter than the team you are leading. Persuading your team that your ideas are good.
Laisse-faire – Managers monitor their team’s activities, but they’re completely hands off – they expect their team to perform up to a certain level even though they don’t proactively help or check in with their employees.
Visionary – communicates a purpose and direction that her employees believe in, which convinces her team to work hard to execute her vision.
What is constructive feedback?
- Providing ideas and views to people to help them improve.
- Provide positives followed by improvement suggestion and then another positive.
- Focus on the situation and not the person.
- Be specific
- Comment on things that are actionable.
- Give recommendations
- Don’t make assumptions.
- Providing opportunities for improvement.
What Human resource legislation are you aware of?
Civil rights Act 1964 and 1991 – Made it illegal to discriminate against employees or potential recruits for reasons of race, colour, religion, sex and national origin. It forces employers to follow fairness practices related to hiring, training, pay, benefits and virtually all other activities and responsibilities related to human resource management.
Employment law – protecting workers with general employment issues and civil rights and data protection.
Employment Consumer rights H&S Equality working time regulations GDPR
What are SMART objectives?
Goal setting. Specific, measurable, achievable, relevant, time bound.
Describe a time when you have had to motivate a team?
Well Gap analysis FP
Describe a time when you had to manage a team or situation.
End of defects RCPath.
How was you handling the continued frustrations of the client?
Regular liaison with the client to give trust that we were dealing with the situation.
Being honest with my capabilities and speaking to senior members when needed.
Regular meetings.
Listening and actioning in timely manner.
What are the different types of management style?
- Autocratic
- Democratic
- laissez-faire
- persuasive
What is: Autocratic? Democratic? Laissez-faire? Persuasive?
- Autocratic – ‘do as I say’ not considering ideas/suggestions from others. Take control of decision making. Health and safety is an example.
- Democratic – take feedback from others, open forum, healthy communication, manager listens to others before finalising.
- Laissez-faire – hands off, allow team to make decisions. Delegate. Can have lack of role awareness and accountability.
- Persuasive – Manager makes decisions, but map out the benefits to colleagues and employees, doesn’t need colleague input – convince others you are doing the right thing.
Why might communication breakdown?
- No clear communication strategy
- Not following the communication strategy
- Bigger picture not looked at.
What did you do to facilitate a remedy for the breakdown?
- Listened to feedback from both parties.
- Facilitated a workshop
- Set out a clear agenda.
- ‘mediated’ an agreement and clear plan of action, taking into account both parties points.
- Agreed on a strategy going forwards.
