Management Process: Organizing

Question 1

_____, through departmentalization and work division, provides a framework for defining managerial authority, responsibility, and accountability.

Answer 1

Formal Structure

Question 2

_____ is generally a naturally forming social network of employees.

Answer 2

Informal Structure

Question 3

The _____ defines formal relationships within the institution.

Answer 3

Organization Chart

Question 4

Managerial Levels

Answer 4

1) Top-level Managers
2) Middle-level Managers
3) First-level Managers

Question 5

_____ look at the organization as a whole, coordinating internal and external influences, and generally make decisions with few guidelines or structures.

Answer 5

Top-level managers

Question 6

_____ coordinate the efforts of lower levels of the hierarchy and are the conduit between lower and top-level managers.

Answer 6

Middle-level managers

Question 7

_____ are concerned with their specific unit’s work flow.

Answer 7

First-level managers

Question 8

Types of Organizational Structures

Answer 8

1) Bureaucratic Organizational Designs
2) Ad hoc Design
3) Matrix Organization Structure
4) Service Line Organization
5) Flat Organizational Designs

Question 9

_____ are commonly called line structures or line organizations.

Answer 9

Bureaucratic Organizational Designs

Question 10

_____ is a modification of the bureaucratic structure and is sometimes used on a temporary basis to facilitate completion of a project within a formal line organization.

Answer 10

Ad hoc Design

Question 11

_____ focus on both product and function. Function is described as all the tasks required to produce the product, and the product is the end result of the function.

Answer 11

Matrix organization structure

Question 12

_____, which can be used to address the shortcomings that are endemic to traditional large bureaucratic organizations.

Answer 12

Service Line Organization

Question 13

_____are an effort to remove hierarchical layers by flattening the chain of command and decentralizing the organization.

Answer 13

Flat Organizational Designs

Question 14

Traditional Patient Care Delivery Methods

Answer 14

• Total patient care
• Functional nursing
• Team and modular nursing
• Primary nursing
• Case management

Question 15

Nurses assume total responsibility during their time on duty for meeting all the needs of assigned patients.

Sometimes referred to as the case method of assignment because patients may be assigned as cases.

Answer 15

Total Patient Care

Question 16

_____ is efficiency-based; tasks are completed quickly, with little confusion regarding responsibilities.

Allow care to be provided with a minimal number of RNs.

Answer 16

Functional Nursing

Question 17

Ancillary personnel collaborate in providing care to a group of patients under the direction of a professional nurse.

Answer 17

Team Nursing

Question 18

As the _______, the nurse is responsible for knowing the condition and needs of all the patients assigned to the team and for planning individual care.

Answer 18

Team Leader

Question 19

_____ uses a mini-team (two or three members with at least one member being an RN), with members of the modular nursing team sometimes being called care pairs.

Answer 19

Modular Nursing

Question 20

Patient care units are typically divided into modules or districts and assignments are based on the geographical location of patients.

Answer 20

Modular Nursing

Question 21

Nurse assumes 24-hour responsibility for planning the care of one or more patients from admission or the start of treatment to discharge or the treatment’s end.

Answer 21

Primary Nursing

Question 22

A collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality cost-effective outcomes.

Answer 22

Case Management