Management

Question 1

Work should be studied scientifically to determine the method of task performance that would yield maximum work output with minimum work expenditure.

Answer 1

Scientific Management

Question 2

The father of scientific management

Answer 2

Frederick W. Taylor

Question 3

4 Overriding Principles of Scientific Management

Answer 3

1. Traditional “rule of thumb” means of organizing work must be replaced with scientific methods.
2. A scientific personnel system must be established so that workers can be hired, trained, and promoted based on their technical competence and abilities.
3. Workers should be able to view how they fit into the organization and how they contribute to overall organizational productivity.
4. The relationship between managers and workers should be cooperative and interdependent, and the work should be shared equally.

Question 4

Need for legalized, formal authority and consistent rules and regulations for personnel in different positions

Answer 4

Bureaucracy

Question 5

_____ developed the Theory of Social and Economic Organization advocated Bureaucracy

Answer 5

Max Weber (1922)

Question 6

_____ first identified the management functions of planning, organization, command, coordination, and control.

Answer 6

Henri Fayol (1925)

Question 7

_____ expanded on Fayol’s management functions in his introduction of the “Seven Activities of Management”

Answer 7

Luther Gulick (1937)

Question 8

“Seven Activities of Management”

Answer 8

Planning
Organizing
Staffing
Directing
Controlling
Reporting
Budgeting

Question 9

_____ determines philosophy, goals, objectives, policies, procedures, and rules; carrying out long- and short-range projections; determining a fiscal course of action; and managing planned change.

Answer 9

Planning

Question 10

_____ establishes the structure to carry out plans, determining the most appropriate type of patient care delivery, and grouping activities to meet unit goals.

Answer 10

Organizing

Question 11

_____ consists of recruiting, interviewing, hiring, and orienting staff, scheduling, staff development, employee socialization, and team building.

Answer 11

Staffing

Question 12

_____ consists of motivating, managing conflict, delegating, communicating, and facilitating collaboration.

Answer 12

Directing

Question 13

_____ functions include performance appraisals, fiscal accountability, quality control, legal and ethical control, and professional and collegial control.

Answer 13

Controlling

Question 14

14 Principles of Management

Answer 14

1. Division of work
2. Authority
3. Discipline
4. Unity of command
5. Unity of direction
6. Subordination of individual interest to general interest
7. Remuneration
8. Centralization or Decentralization
9. Scalar chain/line of authority
10. Order
11. Equity
12. Stability of tenure personnel
13. Initiative
14. Esprit de corps

Question 15

_____ was one of the first theorists to suggest participative management.

Answer 15

Mary Parker Follett (1926)

Question 16

Managers should have authority with, rather than over, employees.

Answer 16

Participative Management

Question 17

_____ looked at the relationship between light illumination in the factory and productivity.

Answer 17

Elton Mayo and his Harvard associates (1927-1932)

Question 18

_____ indicates that people respond to the fact that they are being studied, attempting to increase whatever behavior.

Answer 18

Hawthorne Effect

Question 19

_____, _____ posited that managerial attitudes about employees can be directly correlated with employee satisfaction.

Answer 19

Douglas McGregor (1960); X and Y theory

Question 20

Theory X

Answer 20

Authoritarian

Question 21

Theory Y

Answer 21

liberating and developmental, achievement-driven

Question 22

If self-esteem and independence needs are not met, employees will become discouraged and troublesome or may leave the organization.

Answer 22

Employee Participation

Question 23

_____, managerial domination causes workers to become discouraged and passive

Answer 23

Chris Argyris (1964)

Question 24

Principle of Management:
Allows specialization

Answer 24

Division of Work

Question 25

Principle of Management:
Right to command balanced with responsibility and accountability

Answer 25

Authority

Question 26

Principle of Management:
Employees will only obey orders if management play their part by providing good leadership.

Answer 26

Discipline

Question 27

Principle of Management:
There should only be one bosswith no conflicting lines of command.

Answer 27

Unity of Command

Question 28

Principle of Management:
People engaged in the same kind of activities must have the same objectives in a single plan.

Answer 28

Unity of Direction

Question 29

Principle of Management:
The goals of the firms are always paramount.

Answer 29

Subordination of individual interest to general interest

Question 30

Principle of Management:
Payment is and important motivator.

Answer 30

Remuneration

Question 31

Principles of Management:
Depends on the condition of the business and the quality of its personnel.

Answer 31

Centralization or Decentralization

Question 32

Principle of Management:
Refers to the number of levels in the hierarchy

Answer 32

Scalar Chain or Line of Authority

Question 33

Principle of Management:
Both material order (minimizes lost time and useless handling of materials) and social order (organization and selection) are necessary.

Answer 33

Order

Question 34

Principle of Management:
Employees should be treated well to achieve equity.

Answer 34

Equity

Question 35

Principle of Management:
Job security and career progress are important for employees to work better.

Answer 35

Stability of Tenure Personnel

Question 36

Principle of Management:
Allow personnel to show their initiative, it may be a source of strength for the organization.

Answer 36

Initiative

Question 37

Principle of Management:
Management should foster the morals of the employees.

Answer 37

Esprit de corps