Conflict Resolution

Question 1

Conflict Resolution Strategies

____ each party gives up something it wants

Answer 1

Compromising

Question 2

Conflict Resolution Strategies

____ one party pursues what it wants at the expense of the others

Answer 2

Competing

Question 3

Conflict Resolution Strategies

____ one party sacrifices his or her beliefs and allows the other party to win

Answer 3

Cooperating

Question 4

Conflict Resolution Strategies

____ one party in a conflict attempts to pacify the other party or to focus on agreements rather than differences

Answer 4

Smoothing

Question 5

Conflict Resolution Strategies

____ parties involved are aware of a conflict but choose not to acknowledge it or attempt to resolve it

Answer 5

Avoiding

Question 6

Conflict Resolution Strategies

____ all parties set aside their original goals and work together as a team to establish a supraordinate or priority common goal

Answer 6

Collaborating

Question 7

Each party gives up something, and the emphasis is on accommodating differences between the parties

Answer 7

Negotiation

Question 8

The very least for which a person will settle is often referred to as ____

Answer 8

the bottom line

Question 9

Involves activities occurring between organized labor and management that concern employee relations

Answer 9

Collective Bargaining

Question 10

Is making optimal use of available time.

Answer 10

Time Management

Question 11

Time Management Cycle

Answer 11

1. Allow time for planning, and establishing priorities
2. Complete the highest priority task whenever possible, and finish one task before bargaining another
3. Reprioritize based on the remaining tasks

Question 12

Time Wasters

Answer 12

• Technology (internet, gaming, email, and social media sites)
• Socializing
• Paperwork overload
• A poor filing system
• Interruptions