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Leadership and Management > Management Process: Controlling > Flashcards

Management Process: Controlling Flashcards

1
Q

_____ refers to activities that are used to evaluate, monitor, or regulate services rendered to consumers.

A

Quality Control

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2
Q

_____ is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.

A

Healthcare quality

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3
Q

Hallmarks of Effective Quality Control Programs

A
  1. Support from top-level administration.
  2. Commitment by the organization in terms of fiscal and human resources.
  3. Quality goals reflect the search for excellence rather than minimums.
  4. The process is ongoing (continuous).
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4
Q

_____ is a systematic and official examination of a record, process, structure, environment, or account to evaluate performance.

A

Audit

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5
Q

Types of Nursing Audit

A
  1. Retrospective audits
  2. Concurrent audits
  3. Prospective audits
  4. Outcome audits
  5. Process audits
  6. Structure audits
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6
Q

_____ in healthcare organizations provides managers with a means of applying the control process to determine the quality of services rendered.

A

Auditing

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6
Q

_____ are performed after the patient receives the service

A

Retrospective audits

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6
Q

_____ are performed while the patient is receiving the service

A

Concurrent audits

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7
Q

_____ attempt to identify how future performance will be affected by current interventions.

A

Prospective audits

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7
Q

_____ reflect the result of care or how the patient’s health status changes as a result of an intervention

A

Outcome audits

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8
Q

_____ are used to measure the process of care or how the care was carried out and assume that a relationship exists between the process used by the nurse and the quality of care provided

A

Process audits

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9
Q

_____ include resource inputs such as the environment in which healthcare is delivered

A

Structure audits

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10
Q

_____ is a production system built on the complete elimination of waste and focused on the pursuit of the most efficient production method possible.

A

Toyota Production System

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11
Q

_____ also referred to as continuous quality improvement

A

Total Quality Management

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12
Q

_____ created a model ??

A

Edward Deming

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13
Q

_____ let employees know the level of their job performance as well as any expectations.

A

Performance Appraisal

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14
Q

Types of Performance Appraisal

A
  1. Trait rating scales
  2. Job dimension scales
  3. Behaviorally anchored rating scales
  4. Checklists
  5. Essays
  6. Self-appraisals
  7. Management by objectives
  8. Peer review
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15
Q

Standards of Nursing Practice

A

Safe and quality nursing practice
Management of resources and environment
Health education
Legal responsibility
Ethico-moral responsibility
Personal and professional development
Quality improvement
Research
Record management
Communication
Collaboration and teamwork

16
Q

Legal Bases

A

Article 3 Section 9(c) of RA 9173 “Philippine Nursing Act 2002”

17
Q

The _____ Model is designed to emphasize the skill acquisition of healthcare professionals

A

Benner; Novice to Expert

18
Q

Novice to Expert Model Stages

A

Novice
Advanced Beginners
Competent provider
Proficient providers
Expert providers

19
Q

A new practitioner’s practice is driven by rules and tends to provide task-focused care

A

Novice

20
Q

Providers have developed safe practices but lack a strong knowledge base to find their practice and management skills

A

Advanced Beginners

21
Q

NPs will find they can prioritize and begin to use past experiences to form their care

A

Competent provider

22
Q

Have a good sense of what their patient situation is and can prioritize needs and routinely predict

A

Proficient providers

23
Q

NPs are confident, have an extensive knowledge base, and will be able to quickly grasp complex patient situations

A

Expert providers

24
Q

Investigates problems to improve nursing care and to further define and expand the scope of nursing practice

Employed in an academic setting, hospital, or independent professional or community service agency

A

Nurse Researcher

25
Q

Manages client care and the delivery of specific nursing services within a healthcare agency

Begins with positions such as the charge nurse or assistant nurse manager, then nurse manager of a specific area

A

Nursing Administrator

26
Q

Goal: Superior educational success by enhancing school health
Functions: Direct caregiver, Case finder, Consultant, Counselor, Health Educator, Researcher

A

School Health Nurse

27
Q

Specialty practice that provides for and delivery of health and safety programs and services to workers, worker population, and community groups

Promotion and restoration of health

Prevention of illness and injuries

Protection from work-related and environmental hazard

A

Occupational Health Nurse

28
Q

A registered nurse with special training in community health
Function: Health Advocate, Care Manager, Referral Resource, Health Educator, Direct Primary Caregivers, Communicable Disease Control, Disaster Preparedness

A

Public Health Nurse

29
Q

Monitors standards and procedures for the prevention of infectious diseases and other conditions of public health significance including nosocomial infections

A

Nurse Epidemiologist

30
Q

Provides family-centered care and allows clients to live and remain at homes with comfort, independence, and dignity while alleviating the strains caused by the terminal phase i.e. at the time of death.

Function: Pain & symptom control, Spiritual Care, Home Care and Inpatient Care, Family Conferences, Coordination of Care, Bereavement Care

A

Hospice Nurse

31
Q

A registered nurse or a licensed practical nurse who provides nursing services to patients at home or any other setting in accordance with physician orders

A

Private Duty Nurse

32
Q

A nurse who provides periodic care to patients within their home environment as ordered by the physician
Functions: Health Maintenance, Education, Illness Prevention, Diagnosis and treatment of disease, Palliation and rehabilitation

A

Home Care Nurse

33
Q

A nurse who specializes in assisting persons with disabilities and chronic illness to attain optimal function, and health, and adapt to an altered lifestyle.

A

Rehabilitation Nurse

34
Q

A _____ works directly with patients and their care team, whereas a _____ focuses on day-to-day operations within a nursing unit

A

Nurse leader; Nurse manager

35
Q

A _____ oversees a team of nurses, making decisions and directing patient care initiatives. They have advanced clinical knowledge and are focused on improving patient health outcomes.

A

Nurse Leader

36
Q

_____ are not typically involved in direct patient care; rather, they are focused on managing daily operations and supervising staff. The position requires an understanding of the business of healthcare management, as nurse managers are often in charge of budgeting.

A

Nurse managers

37
Q

_____ need to communicate well with team members and efficiently delegate tasks. Empathy and compassion are a must since they work directly with patients. Effective nurse leaders also need to have strong problem-solving and critical-thinking skills.

A

Nurse leaders

38
Q

_____ must be able to juggle multiple priorities, communicate effectively, and work well with various stakeholders. They should be task-oriented individuals who can also advocate and serve as mentors for the staff members who report to them.

A

Nurse managers

39
Q

Both Nurse Leaders and Managers should be proficient at

A

Communicating with staff and motivating them
Thinking creatively and critically
Innovating new workflows
Delegating tasks
Showing compassion for others
Making decisions
Mentoring and teaching others
Solving problems and overcoming difficult situations

40
Q

5 Nursing Leadership Types

A

Servant Leader
Transformational Leader
Democratic Leader
Authoritarian Leader
Laissez-Faire Leader

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