Management Functions and HR Management Flashcards
define management
using what you have and uniting them in such a way that together they achieve goals / objectives in the most efficient manner possible
define leadership
ability to inspire others; process of influence in which one person is able to enlist the aid and support of others in accomplishing the task
What are the 3 dimensions of management?
- activities
- resources
- levels of management
What are the components of activities?
- plan
- organize
- lead
- control
activities: plan
- setting goals
- establishing strategies
- predetermining course of action
activities: organize
arrangement and relationship of activities and resources necessary for the effective accomplishment of a goal
activities: lead
bringing about purposeful action toward a desired outcome
activities: control
reviewing progress that has been made toward objectives
What are resources that managers need?
- money
- people
- time
- materials
- information
What are the different levels of management?
- individual
- interpersonal
- team
- organizational
define HR management
process of achieving organizational objectives through the management of people
What are the 5 broad activities of HR management?
- strategic HR planning
- recruitment and placement
- training and development
- performance feedback
- termination
strategic HR planning
- operational planning
- succession planning
operational planning
analyzing staff needs: shift planning, organization chart, future staff plans, decision to hire
succession planning
preparing for turnover
recruitment
- Activities associated with attracting qualified candidates to fill job vacancies
- want to attract the most qualified candidates
- want a comprehensive job description
placement
- Candidate application, screening, interviewing and hiring process
- things to consider: application, CV, background check, recommendation letters
What are the job description considerations?
- Behaviors, tasks, & outcomes required (performance standards)
- Skills, capabilities, and knowledge (qualifications)
- Physical requirements
- Required info, technology & resources
- Expected interpersonal relationships
- Budget and managerial responsibilities
What are the two hiring policies?
- negligent referral
- negligent hiring
negligent referral
Failure to disclose negative behaviors / situations when being called as reference
negligent hiring
Failure to perform background checks which would have identified dangerous or untrusting behaviors
define training
Acquisition of knowledge, skills, and competencies
What are the two types of training?
- orientation
- job training
orientation
- Welcome new employees
- Establish positive first impression
- Provide information to help them get started with job
- Provide information about company
- Set expectations for performance and behavior
job training
- Provide skills needed to complete current job functions
- Ex. CE’s, procedures, policies, cross-training
development
- Prepares employees for new responsibilities; Prepares for future needs
- can include certifications, residencies, seminars
performance feedback
- Communicate to employees what they are doing well and what areas they can improve in
- provides opportunity to review long-term plans and development needs
Reviews / Evaluations approaches
- day-to-day feedback: walking around and listening
- formal (semi)annual review: provide feedback and plan long-term goals
- ad hoc reviews: recognize great (or poor) work
Discipline
- Acknowledge and correct unacceptable behavior or performance
- Have a policy
- Document carefully
Progressive Discipline Sequence
Verbal warning -> Written warning -> Suspension
termination considerations
- Probationary periods are valid
- Questionable acts are grounds for immediate termination
- Follow progressive discipline for others and give employee specific feedback with opportunity to correct
- Termination is for an appropriate cause and reason is stated in measurable, factual terms
- It is illegal to terminate employees for refusing to violate a state law or public policy
- Action / policies observed and documented
- Treatment is equitable and consistent
- HR department kept in loop
