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OU Management Spring 2018 > Management Functions and HR Management > Flashcards

Management Functions and HR Management Flashcards

1
Q

define management

A

using what you have and uniting them in such a way that together they achieve goals / objectives in the most efficient manner possible

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2
Q

define leadership

A

ability to inspire others; process of influence in which one person is able to enlist the aid and support of others in accomplishing the task

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3
Q

What are the 3 dimensions of management?

A
  • activities
  • resources
  • levels of management
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4
Q

What are the components of activities?

A
  • plan
  • organize
  • lead
  • control
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5
Q

activities: plan

A
  • setting goals
  • establishing strategies
  • predetermining course of action
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6
Q

activities: organize

A

arrangement and relationship of activities and resources necessary for the effective accomplishment of a goal

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7
Q

activities: lead

A

bringing about purposeful action toward a desired outcome

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8
Q

activities: control

A

reviewing progress that has been made toward objectives

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9
Q

What are resources that managers need?

A
  • money
  • people
  • time
  • materials
  • information
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10
Q

What are the different levels of management?

A
  • individual
  • interpersonal
  • team
  • organizational
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11
Q

define HR management

A

process of achieving organizational objectives through the management of people

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12
Q

What are the 5 broad activities of HR management?

A
  • strategic HR planning
  • recruitment and placement
  • training and development
  • performance feedback
  • termination
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13
Q

strategic HR planning

A
  • operational planning

- succession planning

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14
Q

operational planning

A

analyzing staff needs: shift planning, organization chart, future staff plans, decision to hire

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15
Q

succession planning

A

preparing for turnover

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16
Q

recruitment

A
  • Activities associated with attracting qualified candidates to fill job vacancies
  • want to attract the most qualified candidates
  • want a comprehensive job description
17
Q

placement

A
  • Candidate application, screening, interviewing and hiring process
  • things to consider: application, CV, background check, recommendation letters
18
Q

What are the job description considerations?

A
  • Behaviors, tasks, & outcomes required (performance standards)
  • Skills, capabilities, and knowledge (qualifications)
  • Physical requirements
  • Required info, technology & resources
  • Expected interpersonal relationships
  • Budget and managerial responsibilities
19
Q

What are the two hiring policies?

A
  • negligent referral

- negligent hiring

20
Q

negligent referral

A

Failure to disclose negative behaviors / situations when being called as reference

21
Q

negligent hiring

A

Failure to perform background checks which would have identified dangerous or untrusting behaviors

22
Q

define training

A

Acquisition of knowledge, skills, and competencies

23
Q

What are the two types of training?

A
  • orientation

- job training

24
Q

orientation

A
  • Welcome new employees
  • Establish positive first impression
  • Provide information to help them get started with job
  • Provide information about company
  • Set expectations for performance and behavior
25
Q

job training

A
  • Provide skills needed to complete current job functions

- Ex. CE’s, procedures, policies, cross-training

26
Q

development

A
  • Prepares employees for new responsibilities; Prepares for future needs
  • can include certifications, residencies, seminars
27
Q

performance feedback

A
  • Communicate to employees what they are doing well and what areas they can improve in
  • provides opportunity to review long-term plans and development needs
28
Q

Reviews / Evaluations approaches

A
  • day-to-day feedback: walking around and listening
  • formal (semi)annual review: provide feedback and plan long-term goals
  • ad hoc reviews: recognize great (or poor) work
29
Q

Discipline

A
  • Acknowledge and correct unacceptable behavior or performance
  • Have a policy
  • Document carefully
30
Q

Progressive Discipline Sequence

A

Verbal warning -> Written warning -> Suspension

31
Q

termination considerations

A
  • Probationary periods are valid
  • Questionable acts are grounds for immediate termination
  • Follow progressive discipline for others and give employee specific feedback with opportunity to correct
  • Termination is for an appropriate cause and reason is stated in measurable, factual terms
  • It is illegal to terminate employees for refusing to violate a state law or public policy
  • Action / policies observed and documented
  • Treatment is equitable and consistent
  • HR department kept in loop

OU Management Spring 2018 (21 decks)

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