MANAGEMENT

Question 0

The nature of the work must be taken into account when determining leadership style. Hazardous work requires

Answer 0

Short and direct orders, fixed roles and set procedures for handling situations

Question 1

A supervisor may delegate some of their own tasks. The supervisor should delegate only if they are

Answer 1

Confident that the subordinate will be able to handle the task successfully

Question 2

In non hazardous work it is often desirable to design jobs with

Answer 2

“Job enlargement” in mind

Question 3

Leadership is the ability to match the supervisors style with the

Answer 3

Preferred style of the subordinate and the nature if the assignment

Question 4

Studies of supervisors have shown that most supervisors do use at least

Answer 4

Two different styles of supervision. They adapt to individual subordinates and to particular situations. This is the essence of effective leadership

Question 5

The hierarchy of needs

Answer 5

1) Biological needs, survival needs (salary)
2) Security needs (pension)
3) Social needs (good co-workers)
4) Ego or self esteem needs (status, responsibility)
5) Self fulfillment needs (self direction)

Question 6

Dealing with Log Jams

Answer 6

• Defer
• Delegate
• Do
• Delay

Question 7

Generally in public agencies, highest priorities should be:

Answer 7

Some-People-Prefer-Outsiders:

• Safety of people
• Protection of property
• People before paper (take care of people first)
• Outsiders before insiders (service to the public)

Question 8

When it comes to the rule of “people before paper” apart from threats of safety, the order of consideration is

Answer 8

Shut-Up-Or-Inform:
Superiors
Upset people, whether outsiders or insiders
Outsiders (from another agency or unit, civilians)
Insiders (Routine contact)

Question 9

The order in which you should set All priorities:

Answer 9

1) Safety
2) Property
3) People: 3a)Superiors 3b)Upset 3c)Outsiders 3d)Insiders
4) Outsiders