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CAFM Certification > Maintenance Staffing > Flashcards

Maintenance Staffing Flashcards

1
Q

7.1.1 Define the five step VE/MRI process. Vehicle Equivilalency (p. 410)

A

Step 1 – Place vehicles in classifications and count them.

Step 2 – Count maintenance hours expended by vehicle classification for a given period of time.

Step 3 – Normalize the fleet by setting a base vehicle classification and
ranking all others relative to it based on maintenance hours expended

Step 4 – Calculate vehicle equivalents using total vehicles in a class
and the maintenance repair factor determined earlier.

Step 5 – Determine estimated staffing levels

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2
Q

7.1.2 Determine the correct staffing level and bays (p. 413)

A

example fleet of 322 actual vehicles we have 696 vehicle equivalents. Based on six hours expended per VE, we need 4,176 man hours, which are theoretically three technicians with some overtime thrown in during peak periods. Based on 1.5 bays per light-vehicle technician and 2.0 bays per heavy-vehicle technician, we will need five or six bays, assuming our parts operation is up to snuff and we use commercial contractors for some major

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3
Q

7.1.3 Understand you Fleet Organizational structure? (p. 415)

A

Funtional - Product - Customer - Geographic

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4
Q

7.1.4 Identify the steps needed to hire personnel? (p. 420)

A
  1. Validate Job announcement / description / requirements: some organizations use a committee for this process
  2. Establish screening process (help from HR) FM is ultimately responsible
  3. Recruit * skilled employees are less likely to come looking for you
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5
Q

7.1.5 Identify the several different training programs. (p. 422)

A

1 Colleges / trade school
2. Targeted on-site courses
3. manufacturer schools
4. Vendor Training
5. work study/ internship
6. Self Study Certification
7. OJT Training
8. Train - the-trainer

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6
Q

7.1.6 Understand Fleet certifications. (p.423)

A
  1. Technician Cert programs
  2. National Institute of Automotive Service Excellence
    - associated with NAFA)
    - 80% certified staff= Blue seal of Excellence
  3. Red Sea (Canada)
  4. EVT (specialized vehicles)
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7
Q

Tips on inventory management

A

Focus on PM Needs -
Do not stock parts that are readily available -
Select Vendors based on quality and reliability -
Frequently used parts should be available 90% of the time -
Inventory turns greater than 4 times / year-
Parts available prior to vehicle entering shop

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8
Q

Outsourcing Maintenance Pro’s and Con’s

A

Pros: Consistent price - Large geographic area - Standard procedures - certified Technicians - Authorization - Flexible payment

Cons: Profit motivated - Limited scope - premature replacement

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9
Q

Choice of partner governed by Fleet size

A

Small Fleet - May outsource to local garage - Large Fleet: FMC

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10
Q

Factors to Determine which functions to Outsource

A

Skill level of Techs
Parts Availability
Total cost of Service
Frequency of Repairs and hours of Operation

  • A shop may have technicians who do superb PM functions but cannot handle repairs
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11
Q

Maintenance Staffing Analysis

A

Vehicle Equivalency Unit Analysis: Breakdown a Diverse Fleet

  • Allows “ Apples to Apples” comparisons
  • Assumes 1.5 repair bays for light-duty tech and 2.0 for Heavy Duty
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12
Q

Calculate MRFS ( Maint Repair Factor Score

A

Example: 1 Sedan Requires 6hours / year & 1 Pickup Requires 9hr / Year : MRF = 9/6 = 1.5

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13
Q

Centralization is Key why?

A

Reduce staff
Shortcuts for technicians due to familiarity
Eliminates shop tool / equipment duplication
Allows for greater cross Training
Reduces Inventory costs
Reduced Facility costs
Techs become Specialists

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14
Q

Most common basis for Structuring and organization

A
  1. Function 2. Product 3 Customer 4 Geographic location
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15
Q

Your fleet consists of several police cars that spend long hours of idling; therefore, your PM
schedule for them should be based on:

A

Fuel

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16
Q

You have a hierarchal PM program in place (A, B, C, and D) and one of your technicians tells you that the vehicle he is working on has exceeded the C service by 2500 miles but isn’t due for the D service for another 1500 miles. Which is the appropriate next step?

A

Do both Services

17
Q

One of your drivers comes in with the tires on their car worn in the center of the tread but the
outer edges appear to be fine. The most logical cause of this condition is that:

A

Overinflation

18
Q

What is the main purpose behind an ASE certification designation

A

To show your technicians know capability and theory of repair

19
Q

A fleet of vehicles is made up of the vehicles listed below with the maintenance repair factors
(MRF) given. Each MRF represents an average of six annual hours of labor. The planned
annual productive time for this fleet’s technicians is 1,415 hours.
Vehicle Class Quantity MRF
Sedans 200 1
Pick-ups 100 1.5
Dump Truck 30 3.5
Sweeper 10 8
Garbage Truck 20 12
(MRF) given. Each MRF represents an average of six annual hours of labor. The planned annual productive time for this fleet’s technicians is 1,415 hours Using vehicle equivalency methodology, how many technicians do you need to support this fleet?

A

Sedans 200 1 =200
Pick-ups 100 1.5 =150
Dump Truck 30 3.5 = 105
Sweeper 10 8 = 80
Garbage Truck 20 12 =240 = 775 * 6 ( hours of maint ) =4650 / 1415 produtivity hours =3.28

20
Q

A fleet of vehicles is made up of the vehicles listed below with the maintenance repair factors
(MRF) given. Each MRF represents an average of six annual hours of labor. The planned
annual productive time for this fleet’s technicians is 1,415 hours.
Vehicle Class Quantity MRF
Sedans 200 1
Pick-ups 100 1.5
Dump Truck 30 3.5
Sweeper 10 8
Garbage Truck 20 12 Using vehicle equivalency methodology, how many bays do you need to support this fleet?

A

5-6

21
Q

If a mechanic has two paid weeks (10 days) vacation, 9 paid holidays, 2 paid breaks of 15 minutes per day and is allocated 30 minutes per day for cleanup and other items what is their expected productive hours per year?

A

80, 72, 260

22
Q

Valid Reasons for adding Technicians

A

Forecasting for higher volumes of work - You’re paying excessive overtime - You have lost revenues and customer dissatisfaction

23
Q

You have 15 tractors and 51 trailers and traditionally you do all your own maintenance however one of your two mechanics just gave their resignation. Which would be an advantage of outsourcing at this point?
a. Your span of control will increase.
b. The cost of maintenance will remain about the same.
c. Truck technicians are increasingly hard to find.
d. You can better control your costs

A

d. You can better control your costs

24
Q

A fleet manager with an internal repair and maintenance operation is considering adding a second shift of employees. What is an advantage of adding a second shift to a maintenance facility?

A

Better use of tools and equipment

25
Q

Technician productivity is the third most critical performance metric to measure in a fleet maintenance and repair operation. What are more important?

A

Safety and effective down time

26
Q

In the inventory quality ratio method, parts go through a life-cycle of their own. The first
stage is the introduction stage. This is immediately followed by the:
a. Growth stage
b. Maturity stage
c. Full-use stage
d. Building stage

A
  1. introduction stage. This stage is characterized by relatively low demand. Introduction is followed by the two stages of
  2. product growth
  3. maturity. During the maturity stage, demand for a part levels off.
  4. Decline
  5. Termination. Decline and termination stages should be preceded by some advance planning.
  • This planning will decrease the chances that the parts operation will get caught holding obsolete non-returnable parts. The parallel between the part lifecycle and the stocking of parts is planned obsolescence
27
Q

A Fleet Manager for a trucking firm would like to determine whether their fleet operations are operating in the most efficient manner. One tool available to help with this process is benchmarking against their peers. In order to accomplish this benchmarking, what is the first step that needs to be taken?
a. Collect data
b. Define objectives
c. Evaluate conditions
d. Measure performance

A

Define Objectives

28
Q

Benchmarking in the first step is defined into three items. Which one comes later?
a. Performance measure
b. Objective
c. Performance attribute
d. Evaluate conditions

A

evaluate Conditions

29
Q

VE Staffing Analysis

A

Method to breakdown a diverse fleet - Allows “Apples to Apples” comparisons - Assumes 1.5 repair bays per light duty technician - Assumes 2 Repair bays per heavy-duty tech

30
Q

How to find VEU

A

Multiply # of vehicles in class by MRF

31
Q

Potential Hours

A

1415 of 2080

CAFM Certification (29 decks)

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