AM All Flashcards
Questions
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1.1.1 According to the experts what is the definition of strategic sourcing? (p.1)
Strategic sourcing is an organizational procurement and supply management process used to locate, develop, qualify, and employ suppliers that add maximum value to the buyer’s products or services
1.1.2 What is the main objective of Strategic Sourcing? (p.1)
To locate and form relationships with those suppliers that best promote the strategic and operational goals of your organization.
1.1.3 How can Strategic Sourcing be used as an approach to supply chain management? (p.1)
This approach formalizes the way information is gathered and used so that an organization can leverage its consolidated purchasing power to find the best values in the marketplace
1.1.4 Why might you want to limit the amount of suppliers to your Fleet? (p.2)
If this allows you to gain leverage and purchasing power for the procurement of quality vehicles at the best price
1.1.5 Describe the traditional P2
Focus: Cost
Approach: Ad Hoc w/ Suppliers
Playing Field: National
Buyers Motives: Shert Term ( Initial cost )
Suppliers Motives: Turnover
Number of Suppliers: Numerous
Relationship: Contract
Risk: Individual
Activities: Standard
1.1.5 Describe strategic sourcing. P2
Focus: Competence
Approach: Network
Playing Field: Global
Buyers Motives: Long Term - TCO
Suppliers Motives: Customer
Number of Suppliers: Few
Relationship: Trust
Risk: Shared
Activities: Specific
1.2.1 What are the benefits of Strategic Sourcing? (p.2)
Limited number of Suppliers
New opportunities may arise from strategic sourcing
1.2.2 How can Strategic Sourcing generate benefits to the Fleet department? (p.3)
Limited vehicle providers may yield a number of benefits including lower prices for paying in bulk.
1.2.3 Why is it important to measure Supplier Performance? (p.3)
Having a system to measure supplier performance in these areas can lead to better decisions when it is time to decide between acquiring a new supplier or staying with the current one.
1.2.4 How does Strategic Sourcing benefit Suppliers? (p.3)
- Getting larger purchases and more orders from you,
- Benefit from improved communication and not having to juggle multiple small contracts with a vast array of customers
1.3.1 What Risks are involved with Strategic Sourcing? (p.3)
- Overpaying for Initial costs
- When supplier requirements are too strict or narrow.
- Potential change in Supliers
1.3.2 Describe some of the costs involved with Strategic Sourcing. (p.4)
TCO
1.3.3 Why is Strategic Sourcing time consuming? (p.4)
because it is more complicated, and requires more knowledgeable and skilled personnel. Also, your organization’s sourcing and purchasing work flows may need to be restructured
1.4.1 What are the four steps in the Strategic Sourcing Process? (p.4-5)
- Understand the Spend category - identify their purchasing and price constraints, the time
- Assess Potential Suppliers: competent, trustworthy, communicative, that offer deals that are valuable and fairly priced
- Create a Strategy: Start by identifying how competitive the supplier marketplace is - Ensure that other departments are on board with your supplier choices.
- Select a Supplier: Negotiate with potential suppliers for a fair dollar value
- Cultivate Relationships: maintain a positive relationship with them
1.4.2 What should your purchasing team do during the first phase of the Strategic Sourcing Process? (p.4)
Identify their purchasing and price constraints & the time and money it takes for the supplier to acquire the assets, as well as the historic purchases in asset categories
1.4.3 What do you want in a Strategic Sourcing partner? (p.5)
Competent - Trustworthy - Comunicative - Good Deals
1.4.4 How can you create a strategy for Strategic Sourcing? (p.5)
• Start by identifying how competitive the supplier marketplace is. In the marketplace different suppliers may become incumbents in trying to obtain a contract to supply your fleet. By showing suppliers the value in your business, new deals can be made and incumbent suppliers will know the importance of sourcing your fleet.
• Ensure that other departments are on board with your supplier choices. Management and financial officers will be relying on you to find the best price for quality goods. Other managers and employees may be focused on finding suppliers that they can build relationships
with or maintaining positive relationships with current suppliers. In making your sourcing decision both of these factors should come into play.
1.4.5 What tool is discussed in order to help select Suppliers? (p.5)
Balanced Scorecard
1.5.1 What are Performance Improvement Requirements and how are they used? (p.5)
Performance improvements are crucial to keeping the buying and selling processes a positive experience. Some ways to accomplish this are by improving the cycle time, cost, quality, and delivery performance. This can be done both internally with your fleet and by the suppliers.
1.5.2 What type of teams should be created in order to help select suppliers? (p.6)
Teams that will organize, evaluate, select, develop, and manage suppliers
Creating cross-functional sourcing teams to complete different supply chain management tasks will ensure positive collaboration
1.5.3 What systems should be developed and how can they help the organization? (p.6)
Purchasing systems
1. Will be a notable increase in the emphasis of links between external systems along with networking between purchasing sites with suppliers.
2. lead to an increase in useful technology and information systems
1.5.4 What are team member purchasing responsibilities? (p.6)
Assign members of the team to be points of contact with specific suppliers and to research new potential suppliers.
By clearly identifying the responsibilities involved in the purchasing process you will be sure to see positive results.
1.6.1 What is a cross functional sourcing team? (p.7)
Assign members of the team to be points of contact with specific suppliers and to research new potential suppliers.
1.6.2 What is the Fleet Managers role in the cross functional sourcing team? (p.7)
The manager’s role will be to oversee this cross functional team in thoroughly examining fleet purchasing activities and supplier selection
1.6.3 What is the focus of many purchasing groups and what are the fleet managers’ responsibilities? (p.7)
- Finding the lowest cost
- FM responsible for voicing concerns when non-fleet members of the sourcing team focus only on low cost suppliers without taking other fleet-related concerns into mind.
1.6.4 What is rightsizing the Fleet? (p.7)
Sourcing vehicles that are appropriate for specific tasks.
2.1.1 What is the Advertising cost on a vehicle invoice? (p.12)
1 % of MSRP or Flat Dollar amount set by Factory
2.1.2 Define the term Bid Assistance. (p.12)
Additional negotiated rebates that may replace or be in addition to Nation Fleet Rebates
2.1.3 What is the Dealer Invoice price and how is it calculated? (p.12)
AKA Factory Invoice - Amount the dealer pays the manufacturer for a specific vehicle
2.1.4 What are Factory to Dealer incentives? (p.12)
$ paid to Dealer by the Manufaturer to sell specific models
2.1.5 What is meant by the term financing on a Dealer invoice? (p. 12)
AKA Floor Plan - Flat dollar amount that is included in the factory invoice.
2.1.6 What are Fleet incentives and who funds them? (p.13)
$ given by Manufacturer to Fleet as added incentive - Usually 100% funded by Factory
2.1.7 What is Factory Holdback? (p.13)
$ paid to Dealer by Manufacturer by the Factory after the car has been sold. ( Usually quarterly ) / Usually between 2% and 3%
2.1.8 Define the term MSRP. (p.13)
The retail selling price of the vehicle as determined by the manufacturer, printed on the label (the Monroney Label) on the window
2.1.9 What is triple net invoice? (p.13)
Manufacturer-to-dealer invoice price less holdback less advertising & financing.
2.2.1 What is the most important document in a vehicle purchase? (p.13)
Factory Invoice : The price the dealer pays the manufacturer for the vehicle. This is not generally their net cost, which is influenced by the holdback and any factory to dealer incentives
2.2.2 What information do you need to know in order to get the lowest possible price for a vehicle? (p.13)
Dealer Cost
2.2.3 What is a good starting price to use for negotiating with a vehicle supplier? (p.13)
invoice price
2.2.4 What type of information is contained on a standard factory invoice? (p.13)
- Price
- Features
- Details on purchase and Delivery
- 2 colums to compare MSRP and Factory Invoce Price
- Near the end of the invoice there may be a section detailing the invoice total, holdback, incentive programs and cost categories
2.2.5 What is the most important strategy to use when considering multiple vehicles? (p.14)
Be consistent in how you evaluate each invoice, and to use the same starting point for each negotiation.
2.2.6 What is the Formulae for Triple Net? (p.14)
Manufacturer-to-dealer invoice – Holdback – Advertising – Financing = Triple Net Cost
2.3.1 How can Fleet sales benefit a car dealer? (p.22)
- It is often in the dealer’s best interest to sell vehicles to a fleet for a much lower price than to sell the vehicles individually.
- Typically, it takes dealers months to sell the same number of vehicles that it would sell to an organization at one time through a fleet
purchase - If the dealer sells vehicles to a fleet, the potential also exists that the dealer will be able to sell the organization a contract to service
the fleet, which brings in more income for the dealer.
2.3.10 What warranty considerations does the Fleet manager have to keep in mind during the purchasing process? (p.26)
- Typically Non-negotialble
- There is often no consistency and the formatting and offerings will change based on the vehicle model, year, and manufacturer.
2.3.2 What are some of the vehicle manufacturer’s requirements for Fleet pricing? (p.22)
- For some manufacturers, a requirement for fleet pricing is to NAFA’s Asset Management purchase five or more vehicles
- For others the requirement may be larger, such as a minimum of 10 vehicles
- It is possible that the requirement is specified on a term basis such as leasing 15 vehicles one year as well as purchasing/leasing 5 new vehicles each year
2.3.3 What are some of the advantages of purchasing vehicles in bulk? (p.24)
- Price
- Additionally, organizations can generally negotiate good deals through the dealership on servicing their new fleet of vehicles
- Top price on a trade-in
2.3.4 Why would an organization want standard vehicle specifications? (p.25)
The idea is to develop core specs for vehicles while still allowing for slight variations for factors such as geographical location, terrain, etc.
2.3.5 What are the best practices for lowering costs using standard vehicle specifications? (p.25)
- Centralize fleet management.
- Distinguish “needs” from “wants”. ( seats / 2-wheel vs 4wheel drive / Gasoline / Sandard length pickup box
- Conduct annual specification reviews. - FM need to determine what is needed currently and in the future instead of relying on what has been done in the past
- Develop standards based on vehicle role and location.
2.3.6 Why is it important to centralize Fleet Management? (p.25)
Organizations need to allow only the leader of the organization to be the decision maker when purchasing vehicles
2.3.7 What are potential areas to save costs when identifying needs and wants? (p.25)
• Cloth or vinyl seats instead of leather
• Bench seats instead of buckets
• Two-wheel instead of four-wheel drive
• Gasoline instead of diesel
• Four-cylinder engine instead of six or eight cylinders
• Standard length pickup box instead of extended
2.3.8 Describe the two categories of pricing incentives. (p.25)
National Fleet Incentives and Competitive Pricing Assistance (CPAs)
2.3.9 What is a good indicator of the true vehicle cost? (p.26)
Total Cost of Ownership (TCO
2.4.1 Who can a Fleet manager contact at the dealership for information on the manufacturers Fleet programs? (p.26)
Commercial or Government sales person
2.4.2 What does a Fleet manager need in order to receive Fleet discounts? (p.26)
Fleet identification number
2.4.3 What is a volume rebate and how can the Fleet manager obtain it? (p.26)
If you are buying more than one vehicle, ask if there is a volume rebate available.
- The factory may give you a discount for purchasing multiple units at once
2.5.1 List the advantages of ordering vehicles from the factory. (p.27)
• Personalized customization
• Can specify the vehicle to fit specific needs
• Better pricing offered by the dealer
• Opportunities to add or delete options that are not available in a retail sale
2.5.2 What are some of the disadvantages of ordering vehicles from the factory? (p.27)
• Longer wait times
• Incentives may be lost during waiting periods
• Production windows may close unexpectedly and the Factory may reject order
• Some options or popular models may not be available for Fleet orders
2.5.3 Why might ordering from the factory be cheaper than ordering from stock? (p.28)
- When a dealer places a fleet order to the factory, the dealer does not have to worry about the vehicle sitting on the lot or trying to find a buyer
2.5.4 What might make ordering from the dealership cheaper? (p.28)
Dealer incentives such as limited time warranties may also expire while your vehicle is being built in the factory. The expiration of these short term incentives is another way that ordering directly from the factory may be more expensive
2.6.1 What is the basic rue for negotiating vehicle price? (p.28)
- Ensuring you use the same terms and the same starting point as the dealer
2.6.2 What should the Fleet manager do in order to get the best price? (p.28)
- To get the best price you should consolidate volume whenever possible
2.6.3 What are the two approaches to negotiating? (p.28)
- Start at Dealer Invoice and work down
- Start at Triple Net Invoice and work up
2.6.4 What is an alternative to negotiating vehicle prices? (p.28)
Bidding
3.1.1 What is a Vehicle selector list? (p.31)
A predetermined list of vehicles that drivers or others can choose from to meet their vehicle requirements
3.1.2 What are some questions that managers should address in order to help them in the vehicle selection process? (p.31)
• How many choices of vehicles exist?
• What is important to management?
• How much input do drivers have?
• Can drivers purchase options?
• Philosophy – work or perk?
3.1.3 Why can offering too many choices be a disadvantage? (p.31)
- Greater administrative burden
- If fewer options are available and a fleet is more consistent, greater discounts will be offered when purchasing
3.1.4 List some of the factors a Fleet Manager may consider in the vehicle selection process. (p.32)
- Fleet managers will need to determine what factors in vehicle selection are important to their organization’s leadership.
3.1.5 How can a Fleet manager get driver input and what information should they ask for? (p.32)
- Annual survey or through a fleet steering committee
- Preferences on color, vehicle model, and options for the vehicle including entertainment features, style upgrades, GPS and towing capabilities
3.1.6 What are some considerations to be made when deciding whether the vehicle should be work or perk oriented? (p. 32)
- If a fleet manager wants to allow the vehicle for the driver’s own convenience or luxury, a manager needs to decide which features will or will not be paid for by the organization.
- If the decision is made to allow the driver to purchase luxury options it needs to be discussed before the vehicle is purchased.
- Depending on the organization philosophy, the driver’s responsibilities, and human resource factor, an organization may place more or less emphasis on the “perk” when making vehicle selection.
- A public entity would typically lean more towards the work end of the spectrum.
3.3.1 What are some concerns of stakeholders in the organization when developing selection criteria? (p.33)
vehicles will be most appropriate for a specific task
3.3.10 How can the Fleet Manager manipulate the results of a selection matrix? (p.38)
Changing weight
3.3.2 List the four steps in the selector development process. (p.34)
- Identify Selection criteria
- Rank Criteria
- Assign a weight to criteria
- Conduct a trial Veh selection
3.3.3 What stakeholders should the Fleet manager seek feedback from? (p.34)
- Drivers
- Staff
- Customers
- Organizational leadership
3.3.4 List some factors that might impact the vehicle selection criteria. (p.34)
- Terrain the vehicle will typically travel upon, vehicle duty cycle (8, 10, 12 hour days)
- Environmental factors (snow, heat, dust, etc)
- Cost of purchase, vehicle life cycle costs
- Safety
3.3.5 What are quantifiable and non-quantifiable factors? (p.34)
Quantifiable: Can be measured - such as cost, warranty, maintenance, and environment
Non-Quantifiable: Measured through subjective methods - safety, image, and morale
3.3.6 What should the Fleet Manager keep in mind while ranking selection criteria? (p.35)
Managers should aim to keep the big picture of the organization in mind when ranking the criteria by knowing what is important to the organization and which criteria will return the most value
3.3.7 What should the Fleet Manager consider while assigning a weight to the selection criteria? (p.35)
- Consider the criteria and quantify how much more important each successive factor is to the fleet
- The manager will not only determine the difference in weight, but also quantify which criteria have the same relative importance and assign weights accordingly
- When ranking and assigning weights to the criteria is complete, the fleet manager needs to get management’s approval for the assigned value
3.3.8 How does the Fleet Manager test vehicle options against the selection criteria? (p.36)
Conduct a trial comparison w/ 2-3 vehicles
3.3.9 How does the Fleet Manager determine a points total in the selection process? (p.37)
The fleet manager then scores each vehicle from 1 to 3 in each of the selection criteria and multiplies that score by the applicable weight to determine a point total.
3.4.1 Who should be included in a user input group and what are the responsibilities of the group? (p.38)
- Drivers, managers, supervisors, and maintenance workers that have the authority to make recommendations
- User input groups should evaluate the new products and options while keeping clear records of their notes in order to summarize and present for consideration.
- The input group can use benchmarking or surveying similar organizations to use their successes and failures to improve the outcomes
for your organization
3.4.2 How should the Fleet Manager treat the input provided by several input groups? (p.26-38)
In the end it is the fleet manager who makes the final recommendation on which vehicles to order and what crucial business steps to take.
3.4.3 Who makes the final decision on which vehicle to purchase? (p.38)
FM
3.4.4 What should be done once the final decision on vehicle selection has been made? (p.38)
FM needs to reconnect with the group that provided input. - the final decision needs to be explained to ensure that the user group understands their input was considered
3.5.1 What is Lifecycle Cost Analysis? (p.40)
- AKA (TCO)