LS-28 Effective Supervision

Question 1

1. Identify 5 rules of supervision?

Answer 1

1. Get involved
   a. Know Your People, Get out from behind your desk, Don’t be over-involved, Show Interest Sense of Mission, Have a plan, Share your vision
2. Open channels of communication
   a. Encourage discussion (2-way communication), Resolve conflict, Listen, Remain in control
3. Give your people a chance to develop
   a. Match people to the work, (Be aware of requirements and limitations, Education and training, PME, CCAF, TDY), Be Flexible, Welcome Change
4. Establish standards (and stick to them)
   a. Personal Standards; Enforce Them, Excellence Begins with You, Don’t be satisfied with satisfactory work, enforce standards
5. Provide feedback
   a. Constructive criticism, focus on the job behaviors, praise in public, discipline in private, correct substandard performance or reinforce superior performance.

Question 2

2. Identify task that shouldn’t be delegated?

Answer 2

a. Conceptual planning, Morale problems, Staff problems, Reviewing performance reports, Pet projects

Question 3

3. Identify common mistakes made by supervisors while delegating

Answer 3

a. Unclear delegation, Supervise too closely, Rushed delegation, Improper selection of subordinates

Question 4

4. Explain the 4 steps in delegation

Answer 4

a. Define the task - Is task suitable for delegation?
b. Assign the task - Choose the right person.
c. Grant authority - Decide the amount of power to give.
d. Follow-up - Give positive feedback.