Lesson 8

Question 1

a performance appraisal technique that uses multiple raters including peers, employees reporting the appraise, supervisors, and customers

Answer 1

360 degree appraisal

Question 2

the process encompassing all activities related to improving employee performance, productivity and effectiveness

Answer 2

performance management

Question 3

he tendency to allow individual differences, such as ae, race and sex to affect the appraisal rating the employees recciev

Answer 3

appraisal bias

Question 4

in performance appraisal, the problem that occurs when a supervisors rating of an employee on one trait biases the rating of that person on other traits

Answer 4

halo effect

Question 5

a tendency to rate all employees in the middle of the scale

Answer 5

central tendency

Question 6

the problem that occurs when supervisors have a tendency to rate all employees either high or low

Answer 6

strictness/leniancy bais

Question 7

in step 1

an individuals direct contribution to their job related process

Answer 7

task performance

Question 8

a scale that lies a number of traits and a range of performance for each. the employee is then rated by identifying the score that set describes their level of performance for each trait

Answer 8

graphic rating scale

Question 9

ranking employees from best to worst on a particular trait

Answer 9

alternate ranking method

Question 10

ranking employees by making a chart of all possible pairs of employees for each trait and indicating the better employee of the pair

Answer 10

paired comparison method

Question 11

predetermined percentages of raters are placed in various performance categories

Answer 11

forced distribution method

Question 12

keeping a record of uncommonly good or undesirable examples of an employees work related behaviour and raving the list with the employee at predetermined times

Answer 12

critical incident method

Question 13

BARS
an appraisal method that aims to combine the benefits of narratives, critical incidents, and quantified ratings by anchoring a quantified scale with specific narrative examples of good and poor performance

Answer 13

Behaviourally anchored rating scale

Question 14

MBO

involves setting specific measurable goals with each employee and then periodically reviewing progress made

Answer 14

management by objective

Question 15

Step 3:

what are the formal appraisal methods (9)

Answer 15

1. graphic rating scale
2. alternation ranking method
3. paired comparison method
4. forced distribution method
5. critical incident method
6. narrative forms
7. BARS
8. MBO
9. mixed

Question 16

EPM

having supervisors electronically monitor the amount of computerized data an employee is processing per day

Answer 16

Electronic performance montiorng

Question 17

Performance appraisal problems: validity and rating scale problems
(5 rating scales)

Answer 17

unclear performance standards 
halo effect
central tendency
strict/lenient
appraisal bias (appraisal bias, recency, similar to me)

Question 18

the rating error that occurs when the ratings are based on the employees most recent performance rather than on performance throughout

Answer 18

recency effect

Question 19

the tendency to give higher performance ratings to employees who are perceived to be similar to the rater

Answer 19

similar to me bias

Question 20

Steps in performance management

Answer 20

Step 1: define performance expectations
Step 2: provide ongoing coaching and feedback
Step 3: conduct performance appraisal and evaluation discussion
Step 4: Determine reward/consequence
Step 5: Career development discussion