Lesson 4: Learning and Motivation Flashcards
What is Learning?
Learning is the process of acquiring knowledge and skills. It involves a change of state that makes possible a corresponding change in one’s behaviour.
What is learning the result of?
Learning is the result of experiences that enable one to exhibit newly acquired behaviours
When does learning occur?
Learning occurs “when one experiences a new way of acting, thinking, or feeling, finds the new pattern gratifying or useful, and incorporates it into the repertoire of behaviours.
What can we think of a “skill” as?
When a behaviour has been learned, it can be thought of as a skill
What is Workplace Learning?
Workplace learning is the process of acquiring job-related knowledge and skills through formal training programs and informal social interactions among employees.
What is an important fact to recognize in terms of how people learn in an organization?
Although the focus of this book is formal training and development programs, it is important to recognize that employees also acquire information and learn through informal interactions with others and from their experiences on the job.
What is the 70 - 20 - 10 model?
It is generally recognized that when it comes to workplace learning, about 70 percent comes from on-the-job experiences and assignments, 20 percent from relationships and interactions with others, and 10 percent from formal learning activities and events.
This breakdown is known as the 70–20–10 model.
What is Informal learning?
Informal learning is learning that occurs naturally as part of work and is not planned or designed by the organization.
Informal learning is spontaneous, immediate, and task-specific.
What is Formal Learning?
Formal learning has an expressed goal set by the organization and a defined process that is structured and sponsored by the organization
Table 2.1: Formal and Informal Learning
What percent of what employees learn is through informal processes rather than formal programs?
It has been reported that 70 to 90 percent of what employees learn and know about their jobs is learned through informal processes rather than through formal programs.
What are some of the reasons for the increase in informal learning?
Some of the reasons for the increase in informal learning are an increase in the need for knowledge transfer, an increased strategic emphasis on informal learning, informal activities being initiated by employees, and increased leadership support.
Table 2.2: Differences between formal and informal learning
What is an essential part of informal learning?
An essential part of informal learning is informal learning behaviours.
What are some examples of things that employees can lean through informal means?
Employees learn about many things through informal means, such as:
- New general knowledge
- Teamwork
- Problem solving
- Communication skills
- New job tasks,
- Computers
- Health and safety
- New equipment
- Politics in the workplace
What are some methods of informal learning?
One study found that email was the most-used method for informal learning followed by accessing information from the organization’s intranet.
Other forms of informal learning include Internet searches, communities of practice, voluntary mentoring, and coaching.
Most of the best practices identified involved the use of technology for information exchange (e.g., a social networking site for the company) and creating time for face-to-face interactions (e.g., team lunches and rearranging office layout to facilitate conversations).
Strategies for facilitating informal learning in organizations:
Encourage employees to actively foster informal learning opportunities on their own.
Form casual discussion groups among employees with similar projects and tasks.
Create meeting areas and spaces where employees can congregate and communicate with each other (e.g., water cooler, cafeteria).
Remove physical barriers (e.g., office walls) that prevent employees from interacting and communicating.
Create overlaps between shifts so workers on different shifts or from different departments can get to know each other and discuss work-related issues.
Create small teams with a specialized focus on a product or problem.
Allow groups to break from their routines for team discussions.
Provide work teams with some autonomy to modify work processes when they find a better way of doing things.
Eliminate barriers to communication and give employees the authority to take training on themselves.
Condense office spaces and make room for an open gathering area for coffee breaks and socializing.
Match new hires with seasoned employees so they can learn from casual interaction and explicit teaching and mentoring.
In what terms can learning be described in?
Learning can be described in terms of domains or outcomes of learning.
According to Gagné, learning outcomes can be classified according to five general categories.
What are they?
Verbal information
Intellectual skills
Cognitive strategies
Motor skills
Attitudes
What is verbal information?
Verbal information:
Facts, knowledge, principles, and packages of information, or what is known as “declarative knowledge.”
What are Intellectual skills?
Intellectual skills:
Concepts, rules, and procedures that are known as “procedural knowledge.”
Procedural rules govern many activities in our daily lives, such as driving an automobile or shopping in a supermarket.
What are Cognative strategies?
Cognitive strategies:
The application of information and techniques, and understanding how and when to use knowledge and information.
What are Moter skills?
Motor skills:
The coordination and execution of physical movements that involve the use of muscles, such as learning to swim.
What are Attitudes?
Attitudes:
Preferences and internal states associated with one’s beliefs and feelings.
Attitudes are learned and can be changed. However, they are considered to be the most difficult domain to influence through training.