Lesson 4: Learning and Motivation Flashcards
What is Learning?
Learning is the process of acquiring knowledge and skills. It involves a change of state that makes possible a corresponding change in one’s behaviour.
What is learning the result of?
Learning is the result of experiences that enable one to exhibit newly acquired behaviours
When does learning occur?
Learning occurs “when one experiences a new way of acting, thinking, or feeling, finds the new pattern gratifying or useful, and incorporates it into the repertoire of behaviours.
What can we think of a “skill” as?
When a behaviour has been learned, it can be thought of as a skill
What is Workplace Learning?
Workplace learning is the process of acquiring job-related knowledge and skills through formal training programs and informal social interactions among employees.
What is an important fact to recognize in terms of how people learn in an organization?
Although the focus of this book is formal training and development programs, it is important to recognize that employees also acquire information and learn through informal interactions with others and from their experiences on the job.
What is the 70 - 20 - 10 model?
It is generally recognized that when it comes to workplace learning, about 70 percent comes from on-the-job experiences and assignments, 20 percent from relationships and interactions with others, and 10 percent from formal learning activities and events.
This breakdown is known as the 70–20–10 model.
What is Informal learning?
Informal learning is learning that occurs naturally as part of work and is not planned or designed by the organization.
Informal learning is spontaneous, immediate, and task-specific.
What is Formal Learning?
Formal learning has an expressed goal set by the organization and a defined process that is structured and sponsored by the organization
Table 2.1: Formal and Informal Learning
What percent of what employees learn is through informal processes rather than formal programs?
It has been reported that 70 to 90 percent of what employees learn and know about their jobs is learned through informal processes rather than through formal programs.
What are some of the reasons for the increase in informal learning?
Some of the reasons for the increase in informal learning are an increase in the need for knowledge transfer, an increased strategic emphasis on informal learning, informal activities being initiated by employees, and increased leadership support.
Table 2.2: Differences between formal and informal learning
What is an essential part of informal learning?
An essential part of informal learning is informal learning behaviours.
What are some examples of things that employees can lean through informal means?
Employees learn about many things through informal means, such as:
- New general knowledge
- Teamwork
- Problem solving
- Communication skills
- New job tasks,
- Computers
- Health and safety
- New equipment
- Politics in the workplace
What are some methods of informal learning?
One study found that email was the most-used method for informal learning followed by accessing information from the organization’s intranet.
Other forms of informal learning include Internet searches, communities of practice, voluntary mentoring, and coaching.
Most of the best practices identified involved the use of technology for information exchange (e.g., a social networking site for the company) and creating time for face-to-face interactions (e.g., team lunches and rearranging office layout to facilitate conversations).
Strategies for facilitating informal learning in organizations:
Encourage employees to actively foster informal learning opportunities on their own.
Form casual discussion groups among employees with similar projects and tasks.
Create meeting areas and spaces where employees can congregate and communicate with each other (e.g., water cooler, cafeteria).
Remove physical barriers (e.g., office walls) that prevent employees from interacting and communicating.
Create overlaps between shifts so workers on different shifts or from different departments can get to know each other and discuss work-related issues.
Create small teams with a specialized focus on a product or problem.
Allow groups to break from their routines for team discussions.
Provide work teams with some autonomy to modify work processes when they find a better way of doing things.
Eliminate barriers to communication and give employees the authority to take training on themselves.
Condense office spaces and make room for an open gathering area for coffee breaks and socializing.
Match new hires with seasoned employees so they can learn from casual interaction and explicit teaching and mentoring.
In what terms can learning be described in?
Learning can be described in terms of domains or outcomes of learning.
According to Gagné, learning outcomes can be classified according to five general categories.
What are they?
Verbal information
Intellectual skills
Cognitive strategies
Motor skills
Attitudes
What is verbal information?
Verbal information:
Facts, knowledge, principles, and packages of information, or what is known as “declarative knowledge.”
What are Intellectual skills?
Intellectual skills:
Concepts, rules, and procedures that are known as “procedural knowledge.”
Procedural rules govern many activities in our daily lives, such as driving an automobile or shopping in a supermarket.
What are Cognative strategies?
Cognitive strategies:
The application of information and techniques, and understanding how and when to use knowledge and information.
What are Moter skills?
Motor skills:
The coordination and execution of physical movements that involve the use of muscles, such as learning to swim.
What are Attitudes?
Attitudes:
Preferences and internal states associated with one’s beliefs and feelings.
Attitudes are learned and can be changed. However, they are considered to be the most difficult domain to influence through training.
Table 2.3: Learning Outcomes Classification Schemes
Kurt Kraiger and colleagues developed a multidimensional classification scheme of learning outcomes that includes some additional indicators of learning. Their classification scheme consists of three broad categories of learning outcomes.
What are they?
Cognitive outcomes
Skill-based outcomes
Affective outcomes
What are Cognative outcomes?
Cognitive outcomes:
The quantity and type of knowledge and the relationships among knowledge elements.
This includes:
- Verbal knowledge (declarative knowledge)
- Knowledge organization (procedural knowledge)
- Structures for organizing knowledge or mental models)
- Cognitive strategies (mental activities that facilitate knowledge acquisition and application, or what is known as metacognition).
What are Skill-Based outcomes?
Skill-based outcomes - This involves the development of technical or motor skills and includes:
- Compilation (fast and fluid performance of a task as a result of proceduralization and composition)
- Automaticity (ability to perform a task without conscious monitoring).
What are Affective outcomes?
Affective outcomes - These are outcomes that are neither cognitively based nor skills based; they include:
- Attitudinal (affective internal state that affects behaviour)
- Motivational outcomes (goal orientation, self-efficacy, goals).
What are the three stages of learning according to ACT theory?
According to ACT theory, learning takes place in three stages that are known as
- Declarative knowledge
- Knowledge compilation
- Procedural knowledge or proceduralization
What is Resource allocation theory?
Resource allocation theory explains what happens during each stage and recognizes that individuals possess limited cognitive resources that can be used to learn a new task.
Performance of a new task is determined by individual differences in attentional and cognitive resources, the requirements of the task (task complexity), and self-regulatory activities (e.g., self-monitoring and self-evaluation) used to allocate attention across tasks.
What is declarative knowledge?
Declarative knowledge:
First stage of learning. It involves the learning of knowledge, facts, and information.
During this first stage of learning one must devote all of one’s attention and cognitive resources to the task of learning. In other words, it is not likely that you would be able to make a phone call, listen to music, or carry on a conversation during this period of learning to drive a car.
In the declarative stage of learning, performance is resource dependent because all of one’s attention and cognitive resources are required to learn the task. Any diversion of attention is likely to affect your learning and lower your performance.
What is knowledge compilation?
The second stage of learning is called knowledge compilation.
Knowledge compilation involves integrating tasks into sequences to simplify and streamline the task.
The learner acquires the ability to translate the declarative knowledge acquired in the first stage into action.
During this stage, performance becomes faster and more accurate.
Although the attention requirements during the knowledge compilation stage are lower than in the declarative stage, performance is still somewhat fragmented and piecemeal.
What is procedural knowledge or procedurailization?
The final stage of learning is called procedural knowledge or proceduralization.
During this stage, the learner has mastered the task and performance is automatic and habitual.
In other words, the task can now be performed without much thought.
The transition from knowledge acquisition to application is complete.
At this stage, performance is said to be resource insensitive because changes in attention will not have much of an impact on performance.
What are the implications of ACT theory for learning and training?
First, ACT theory recognizes that learning is a sequential and stage-like process that involves three important stages.
Second, it indicates that different types of learning take place at different stages.
And third, motivational interventions might be more or less effective depending on the stage of learning.
Table 2.4: Stages of learning
What is a Learning Style?
The way in which an individual prefers to learn.
What are two of the best-known models of learning style:
David Kolb’s experiential learning theory model and Neil Fleming’s VARK model.
What is David Kolb’s learning style?
David Kolb’s learning style has to do with the way people gather information and process and evaluate it during the learning process.
What do Learning modes involve?
Learning modes involve:
The way people gather information (concrete experience, or CE, and abstract conceptualization, or AC)
The way people process or evaluate information (active experimentation, or AE
Reflective observation, or RO).
It is the combination of these “learning modes” (the way a person gathers information and the way a person processes information) that results in a learning style.
What is the CE learning type?
People who prefer to gather information through direct experience and involvement are CE types (feeling).
What is the AC learning type?
Those who prefer to gather information by thinking about issues, ideas, and concepts are AC types (thinking).
What is the RO learning type?
If you prefer to process information by observing and reflecting on information and different points of view, you are an RO type (watching).
What is the AE learning type?
If you prefer to process information by acting on it and actually doing something to see its practical value, you are an AE type (doing).