Lesson 3

Question 1

Stress

Answer 1

Unpleasant psychological process that occurs in response to environmental pressures

Question 2

Morningness (Whetton & Cameron, 2011)

Answer 2

The characteristic of being most active and alert during the morning

Question 3

Eveningness

Answer 3

The characteristic of bein most active and alert during the evening

Question 4

Time Management Matrix (Whetton & Cameron, 2011)

Answer 4

Method to categorize activities in terms of relative importance and urgency

Question 5

Precommitment

Answer 5

Strategy of making a first commitment or action that forces you later to pursue the same sstrategy

Question 6

Productive procrastination

Answer 6

Strategy of finding a tangent task that should be done and that is more enjoyable then the target task

Question 7

Illusion of transparency

Answer 7

Tendency for employees to express organizationnally desired emotions during interpersonal transaction at work

Question 8

Emotional distance

Answer 8

inconsistancy between the emotions people feel and the emotions they project

Question 9

Surface acting

Answer 9

Hiding one’s inner feelings and foregoing emotional expressions in response to display rules

Question 10

Deep acting

Answer 10

Trying to modify one’s true inner feelngs based on display rules