Lesson 13 Flashcards
Effective Listening Responses
- Understanding (paraphrase what the guys’ telling you)
- Support (Validate, show support)
- Interpreting
- Probing (Gettin more info)
- Evaluating (FeedBacks)
- Advising
- Deflecting (Interrupting)
Assertiveness
Form of communication which aims at maintaining a balance between one’s
needs and the others’ needs
Descriptive
communication
Communication that aims at expressing facts
Evaluative
communication
Communication that aims at expressing interpretations and judgment
Specific
communication
Communication that refers to a single behavior at one point in time
Global
communication
Communication that refers to a general pattern of behavior
Problemoriented
communication
Communication that targets the problem behavior
Person-oriented
communication
Communication that targets the person as a whole
Owned
communication
Communication where the speaker takes the responsibility for his/her
statements (“I think”)
Disowned
communication
Communication where the speaker does not take responsibility (“we think, they
think”)
Supporting
response
Expression of care, concern, affection and interest
Understanding
response
When the listener tries to understand the speaker’s message by actively
listening (paraphrasing, asking for clarification)
Interpreting
response
When the listener tries to analyze the speaker’s message
Probing
response
When the listener asks questions in order to have more information or invites
the speaker to elaborate on the message
Evaluating
response
When the listener gives his/her opinion about the message (“you are right”)
