Lesson 10: Professional Correspondence Flashcards

1
Q

Resume originated from a ___ word

A

french

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2
Q

what does resume mean in french

A

summary

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3
Q

It is a
concise document that highlights your education, work experiences, and other
qualifications such as your skills and strengths. These are information or
qualifications that your future employer might look for in the job that you are
applying for.

A

resume

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4
Q

A résumé is usually an enclosure to an

A

application/cover letter

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5
Q

parts of a resume

A

personal details, career objective/summary, education, work experience, additional information, and reference

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6
Q

include your full
name and contact
information

A

personal details

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7
Q

convey your goals
or highlights
experience

A

career objective/summary

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8
Q

list the most
recent first

A

education

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9
Q

use action verbs
for descriptive
phrases and list
the most recent
experience first

A

work experience

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10
Q

headings could be
languages, awards,
achievements,
skills, etc.

A

additional information

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11
Q

2 to 3 reliable
people to endorse
you; could be
former professor or
employer

A

references

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12
Q

It is a brief
discussion of your intention to be admitted in a specific course in college.

A

college admission letter

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13
Q

college admission letter is also known as

A

the letter of intent

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14
Q

it is used to
introduce yourself to a prospective employer. You write this to demonstrate your
interest in the company, sell your services and qualifications in written form, and
show that you are fit for a job position. It is usually submitted with a résumé.

A

employment application letter

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15
Q

employment application letter is also known as

A

cover letter

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16
Q

what are the three letter formats

A

block, modified block, and semi-block

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17
Q

means that all parts of the letter are aligned to the left

A

block format

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18
Q

t, the heading, date, complimentary close, and signature are
placed slightly to the right of the center of the paper.

A

modified block format

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19
Q

the least used letter format

A

semi-block

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20
Q

is similar with modified block except that the paragraphs of the
body are indented.

A

semi-block

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21
Q

parts of a letter

A

header, date, inside address, salutation, body, complimentary close, signature

22
Q

the sender’s
mailing address

A

haeding

23
Q

the date when the
letter was written

A

date

24
Q

receiver’s name,
job title, and
address

A

inside address

25
Q

usually begins
with “Dear” and
uses colon (:) at the
end
e.g. Dear Sir/Madam:

A

salutation

26
Q

consists of the
opening, middle,
and closing
paragraphs

A

body

27
Q

a polite way of
ending your letter;
ends with a comma
(,)
e.g. Yours truly,

A

complimentary close

28
Q

the complete name
and signature of
the sender

A

signature

29
Q

a written interchange of
internal (communication between company departments) and external communication
(communication between a company to another firm) to assist the flow of business
processes.

A

office correspondence

30
Q

office correspondence is also known as

A

business correspondence

31
Q

the traditional way of communicating information from one company
to another or used in external correspondence.

A

business letter

32
Q

three formats of business letter

A

full block, modified block, and semi-block

33
Q

sales letter, order letter,
complaint letter, inquiry letter, adjustment letter, acknowledgement letter, follow-up
letter, cover letter, letter of recommendation, and letter of resignation.

A

business letter

34
Q

part of a business letter

A

heading, date, inside address, salutation, body, complimentary close, and signature/sender’s identification

35
Q

a written communication strictly
between the company’s offices to another, or used in internal correspondence. Employees tend to read the memorandum if the title
line is related to their job description.

A

business memorandum

36
Q

business memorandum is also known as

A

memo

37
Q

parts of a business memorandum

A

heading, body, and special notation

38
Q

general format of the heading segment in a business memorandum

A

to, from, date, and subject

39
Q

two parts of the body of a business memorandum

A

purpose statement and explanation

40
Q

used to indicate
specific things to the reader in a business memorandum

A

special notations

41
Q

is something included with the memo

A

enclosure

42
Q

a supporting document attached by a paper clip, staple, etc. in a business memorandum

A

attachment

43
Q

if copies of a business memorandum are being sent to others, what do you do

A

add notation CC and list of names at the bottom of the memo

44
Q

CC stands for

A

carbon copies or courtesy copy

45
Q

an office correspondence that can either be internal or
external. There is no required format in writing e-mail correspondence but it is expected
that the writer maintains a professional tone.

A

business email

46
Q

parts of a business email

A

header, salutation, body, complimentary close, and signature

47
Q

parts of the header of a business email

A

from, to, cc, bcc

48
Q

“from” in business email contains

A

email from the sender

49
Q

“to” in business email contains

A

email of the recipient

50
Q

CC stands for

A

carbon copy

51
Q

BCC stands for

A

blind carbon copy