Lecture 8

Question 1

System of organizational activities to attract, develop, and motivate an effective and qualified workforce
Also known as talent, human capital, or personnel
management
Plays a vital strategic role as organizations attempt to compete through people

Answer 1

Human resources management HRM

Question 2

HR Planning process

Answer 2

Planning
programming
evaluation

Question 3

Determining how many and what type of people are needed

Answer 3

demand forecasts

Question 4

Forecasting how many and what types of employees the organization actually will have.

Answer 4

supply of labor

Question 5

A tool for determining what is done on a given job and what should be done on that job.

Answer 5

job analysis

Question 6

The development of a pool of applicants for jobs in an organization.
Internal, external

Answer 6

recruitment

Question 7

Choosing from among qualified applicants to hire into an organization.

Answer 7

selection

Question 8

Selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers

Answer 8

structured interview

Question 9

Focuses on hypothetical situations

Answer 9

situational interview

Question 10

Explores what candidates have actually done in the past

Answer 10

behavioral description interview

Question 11

The consistency of test scores over time and across alternative measurements

Answer 11

reliability

Question 12

The degree to which a selection test predicts or correlates with job performance

Answer 12

validity

Question 13

Refers to the degree to which a test actually predicts or correlates with job performance

Answer 13

criterion related validity

Question 14

Concerns the degree to which selection tests measure a representative sample of the knowledge, skills, and abilities required for the job

Answer 14

content validity

Question 15

The legal concept that an employee may be terminated for any reason

Answer 15

employment at will

Question 16

The process of helping people who have been dismissed from the company regain employment elsewhere

Answer 16

outplacement

Question 17

An analysis identifying the jobs, people, and departments for which training is necessary.

Answer 17

needs assessment

Question 18

Teaching lower-level employees how to perform their present jobs

Answer 18

training

Question 19

Helping managers and professional employees learn the broad skills needed for their present and future jobs.

Answer 19

development

Question 20

Training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like

Answer 20

orientation training

Question 21

Training that provides employees with the skills and perspectives they need to collaborate with others

Answer 21

team training

Question 22

Programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce

Answer 22

diversity training

Question 23

A process in which objectives set by a subordinate and a supervisor must be reached within a given time period

Answer 23

Management by objectives (MBO)

Question 24

Process of using multiple sources of appraisal to gain a comprehensive perspective on one’s performance

Answer 24

360-degree appraisal

Question 25

Employees choose from a menu of options to create a benefit package tailored to their needs. Employees are given credits to spend on benefits that fit their unique needs.

Answer 25

Cafeteria or flexible benefit programs

Question 26

The system of relations between workers and management

Answer 26

labor relations

Question 27

The National Labor Relations (Wagner) Act Taft-Hartley Act Landrum-Griffin Act

Answer 27

labor laws

Question 28

Economic factors Job dissatisfaction Belief that union has power to obtain desired benefits Image of the union

Answer 28

why do workers join a union

Question 29

An organization with a union and a union security clause specifying that workers must join the union after a set period of time

Answer 29

union shop

Question 30

Legislation that allows employees to work without having to join a union

Answer 30

right-to-work

Question 31

the process of identifying and developing key individuals in a business that possess important knowledge skills and abilities. the focus is to retain essential capabilities in the workforce to maintain business competitiveness

Answer 31

talent management

Question 32

identifying and preparing talented employees to step into key positions and leadership roles and ensures that they have the skills, experience, and knowledge to meet changing work requirements.

Answer 32

succession planning

Question 33

employers know their employees and employees know their organization

Answer 33

internal recruiting

Question 34

unfamiliar with the organization may find they don/t like working there. also the opportunity to move up within the organization may encourage employees to remain with the company work hard and succeed.

Answer 34

external candidates

Question 35

involves letting employees know what criteria will be used during the appraisal

Answer 35

adequate notice

Question 36

means ensuring that here is two way communication during the appraisal process and the employees side of the story is heard

Answer 36

fair hearing

Question 37

involves documenting performance problems and using factual evidence as opposed to personal opinions when rating performance

Answer 37

judgement based on evidence