lecture 13 Flashcards
The transmission of information and meaning from one party to another through the use of shared symbols.
communication
A process in which information flows in only one direction – from the sender to the receiver, with no feedback loop.
one way communication
A process in which information flows in two directions – receiver provides feedback, and sender is receptive to the feedback.
two way communication
The extent of affinity for another
The relative perceived status between a sender and receiver
body language conveys
Provide a tangible and verifiable record
Record can be stored for an indefinite period of time
Physically available for later reference
More likely to be well thought-out, logical, and clear
advantages of written communication
Time consuming
Lack of feedback
May not be read
disadvantages of written communication
Process by which a person states what he or she believes the other person is saying
reflection
Information that flows from higher to lower levels in the organization’s hierarchy
downward communication
Information that flows from lower to higher levels in the organization’s hierarchy
upward communication
Information shared among people on the same hierarchical level
horizontal communication
The social network of informal communications
Provides people with information
Helps them solve problems
Teaches them how to do their work successfully
grapevine
An organization in which there are no barriers to information flow
Implies information available as needed moving quickly and easily enough so that the organization functions far better as a whole than as separate parts
boundaryless organization
verbal or written communication
channel or medium
anything that interferes with the transmission of the message
noise
the sender’s distortion or withholding of info to manage a persons reaction
filtering
the receivers focus on specific of the message that appeal to him/her
selective perception
humans can only process so much information when under time constraints
information overload
happen when the sender or the receiver is upset he/she tends to ignore or distort the message
emotional disconnects
also known as office gossip
grapevine
words can mean different things to different people
semantics
a specific set of acronyms or words unique to a specific group of profession
jargon
have been documented between men and women
gender differences in communication
offensive language that stereotypes others on the basis of their personal or group affiliation
biased language
the more a message utilizes multiple senses, it is thought to be high in information richness
ex: high info richness is videoconferencing
information richness
