lecture 12 Flashcards
teamwork
A collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements
group
A small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable
team
Teams that make or do things like manufacture, assemble, sell, or provide service
work teams
Teams that work on long term projects but disband once the work is completed
project and development teams
Teams that operate separately from the regular work structure, and exist temporarily
parallel teams
Teams that coordinate and give direction to the subunits under their jurisdiction and integrate work among subunits
management teams
Work groups composed of multinational members whose activities span multiple countries
transnational teams
Teams that are physically dispersed and communicate electronically more than face-to-face
virtual teams
Groups that have no managerial responsibilities
traditional work groups
Voluntary groups of people drawn from various production teams who make suggestions about quality
quality circles
Groups that make decisions about managing and carrying out major production activities but get outside support for quality control and maintenance
semiautonomous work groups
Groups that control decisions about and execution of a complete range of tasks
autonomous work groups
Teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform
self-designing teams
stages of group development
forms storming norming performing adjourning
Productive output of the team meets or exceeds standards of quantity and quality.
Team members realize satisfaction of their personal needs.
Team members remain committed to working together again.
team effectiveness
refers to the tendency of individuals to put in less effort when working in a group context
social loafing
refers to a group’s perception of its ability to successfully perform well
collective efficacy
An individual who has more advanced job-related skills and abilities than other group members possess
task specialist
Individual who develops and maintains team harmony
team maintenance specialist
A team member who keeps abreast of current developments and provides the team with relevant information
gatekeeper
A team strategy that entails making decisions with the team and then informing outsiders of its intentions
informing
A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility
parading
A team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions
probing
is a process where one party perceives another party has negatively influenced, or is about to negatively influence, something the first party cares about.
conflict
