lecture 11

Question 1

Forces that energize, direct, and sustain a person’s efforts

Answer 1

motivation

Question 2

managers must motivate people to

Answer 2

join the organization
Remain in the organization
Come to work regularly
Perform
Exhibit good citizenship

Question 3

SMART goal components

Answer 3

specific
measurable
achievable 
realistic 
time-bound

Question 4

Positive behavior followed by positive consequences

Answer 4

positive reinforcement

Question 5

Positive behavior followed by removal of negative consequences

Answer 5

negative reinforcement

Question 6

Negative behavior followed by negative consequences

Answer 6

Punishment

Question 7

Negative behavior followed by removal of positive consequences

Answer 7

Extinction

Question 8

Maslow’s hierarchy of needs

Answer 8

Self-actualization 
esteem
social
safety 
physiological

Question 9

Rewards given to a person by the boss, the company, or some other person.

Answer 9

extrinsic rewards

Question 10

Reward a worker derives directly from performing the job itself.

Answer 10

intrinsic rewards

Question 11

Moving employees from job to job at regular intervals

Answer 11

job rotation

Question 12

allowing workers more control over how they perform tasks

Answer 12

job enrichment

Question 13

Expanding the tasks performed by employees to add more variety

Answer 13

job enlargement

Question 14

Company policy
Supervision and relationships
Working conditions
Salary
Security

Answer 14

Hygiene factors

Question 15

Achievement
Recognition
Interesting work
Increased responsibilities
Advancement and growth

Answer 15

motivators

Question 16

The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization

Answer 16

empowerment

Question 17

Programs designed to create a workplace that enhances employee well-being

Answer 17

quality of work life programs

QWL

Question 18

A set of perceptions of what employees owe their employers, and what their employers owe them

Answer 18

psychological contract

Question 19

targets that are particularly demanding, sometimes even thought to be impossible

Answer 19

stretch goals

Question 20

are aligned with current activities, including productivity and financial results

Answer 20

vertical stretch goals

Question 21

involve people’s professional development, such as attempting and learning new difficult things

Answer 21

horizontal stretch goals

Question 22

needs are ordered where lower order needs must be fulfilled for the next higher order need to become a motivator

Answer 22

maslow**

Question 23

this need corresponds to maslow’s physiological and safety needs

Answer 23

existence

Question 24

this need corresponds to social needs

Answer 24

relatedness

Question 25

this need refers to maslow's esteem and self actualization

Answer 25

growth

Question 26

the needs are not ordered as under maslow's hierarchy of needs but are based more on situational demands

Answer 26

ERG theory

Question 27

a strong orientation toward accomplishment and goal attainment

Answer 27

need for achievement

Question 28

a strong desire to be liked by other people

Answer 28

need for affiliation

Question 29

a desire to influence or control other people

Answer 29

need for power

Question 30

three aspects of acquired needs theory

Answer 30

need for achievement need for affiliation need for power

Question 31

the degree to which outcomes are percieved as fair

Answer 31

distributive justice

Question 32

the degree to which policies and procedures are percieved as fair

Answer 32

procedural justice

Question 33

the degree to which your supervisor treats your with respect and dignity and provides you with sufficient information for performing your job

Answer 33

interactional justice