Lecture 1

Question 1

you set goals and decide how to achieve them

Answer 1

Planning

Question 2

You arrange tasks, people, and other resources to accomplish the work

Answer 2

organizing

Question 3

You motivate, direct, and otherwise influence people to work hard to achieve the organization’s goals

Answer 3

leading

Question 4

You monitor performance, compare it with goals, and take corrective action as needed

Answer 4

controlling

Question 5

1. The pursuit of organizational goals efficiently and effectively by
2. integrating the work people through
3. planning, organizing, leading, and controlling the organizations resources

Answer 5

Management

Question 6

(the means): the wisest and cost-effective use of organizational resources

Answer 6

efficiency

Question 7

the ends): achieving the organizational goals which consists of getting results, making the right decisions, and successfully carrying out the right decisions.

Answer 7

effectiveness

Question 8

Good managers are concerned with trying to achieve both efficiency and effectiveness. Often, however, organizations will erroneously strive for _______ without being ________.

Answer 8

efficiency without being effective.

Question 9

ability to perform a specialized task involving a particular method or process

Answer 9

technical skills

Question 10

ability to identify and resolve problems for the benefit of the organization and its members

Answer 10

Conceptual and decision skills

Question 11

ability to lead, motivate, and communicate effectively with others, soft skills

Answer 11

Interpersonal and communication skills

Question 12

3 Broad skills managers need

Answer 12

technical skills

Conceptual and decision skills Interpersonal and communication skills

Question 13

Three roles that all

managers perform

Answer 13

Interpersonal Roles
Informational Roles
Decisional Roles

Question 14

Leader, liaison, figurehead
: Leader—Staffing, training, and motivating people to achieve organizational goals. Liaison—Maintaining a network of outside contacts and alliances that provide information and favors. Figurehead—Performing symbolic duties on behalf of the organization, like greeting important visitors and attending social events.

Answer 14

Interpersonal Roles

Question 15

Monitor—Seeking information to develop a thorough understanding of the organization and its environment. Disseminator—Sharing information between different people like employees and managers, sometimes interpreting and integrating diverse perspectives. Spokesperson—Communicating on behalf of the organization about plans, policies, actions, and results.

Answer 15

Informational Roles

Question 16

Entrepreneur—Searching for new business opportunities and initiating new projects to create change. Disturbance handler—Taking corrective action during crises or other conflicts. Resource allocator—Providing funding and other resources to units or people, including making major organizational decisions. Negotiator—Engaging in negotiations with parties inside and outside the organization.

Answer 16

Decisional Roles

Question 17

Senior executives responsible for the overall management and effectiveness of the organization.

Answer 17

Top-level managers

Question 18

Managers located in the middle layers of the organizational hierarchy, reporting to the top-level executives.

Answer 18

Middle-level managers

Question 19

Lower-level managers who execute the operational activities of the organization.

Answer 19

Frontline managers

Question 20

Employees who are responsible for facilitating successful team performance.

Answer 20

Team leader

Question 21

Four different levels of management

Answer 21

top level managers
frontline managers
middles level managers
teams leaders

Question 22

________ especially have to be able to rely on others heavily so interpersonal skills allow them to dictate work to the proper others which is also likely driven by their highly effective conceptual skills.

Answer 22

top managers

Question 23

Major challenges facing managers

Answer 23

Globalization
Technological change
The importance of knowledge and ideas
Collaboration across organizational boundaries
Increasingly diverse labor force

Question 24

Challenge #1: Managing for Competitive Advantage – Staying Ahead of Rivals

Answer 24

: In attempts to stay ahead of competitors, companies must gain competitive advantage over competitors or essentially outperform them by (1) being responsive to customers, (2) innovating, (3) maintaining quality, and (4) improving efficiency.

Question 25

Challenge #2: Managing for Information Technology – Dealing with the “New Normal”

Answer 25

It is important to utilize social media for interacting with customers and employees. There is also the threat of increased automation.

Question 26

Challenge #3: Managing for Diversity – The Future Won’t Resemble the Past

Answer 26

In 2014, 42 million people in the United States were foreign born representing 13.3% of the population. Racial makeup is also drastically changing so it will be important for managers to deal with any conflicts while maximizing the contributions of this diverse employee group.

Question 27

Challenge #4: Managing for Globalization – The Expanding Management Universe

Answer 27

: Verbal expressions and gestures don’t have the same meaning to everyone throughout the world. Not understanding such differences can affect how well organizations manage globally.

Question 28

Challenge #5: Managing for Ethical Standards

Answer 28

Ethical behavior is not just a nicety; it is a very important part of doing business. With increased pressure for meeting sales targets, managers can find themselves in ethical dilemmas.

Question 29

Challenge #6: Managing for Sustainability – The Business of Green

Answer 29

Sustainability is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Thus, it is important to consider the social and environmental impact of your initiatives and decisions.

Question 30

Challenge #7: Managing for Happiness and Meaningfulness

Answer 30

Happiness is linked to both job and life satisfaction. Gaining the commitment of your employees will require attempting to improve the morale of your workers.

Question 31

Sources of competitive advantage

Answer 31

innovation
quality
service 
speed 
cost competitiveness

Question 32

the introduction of new goods and services.

Your firm must adapt to changes in consumer demand and to new competitors. Products don’t sell forever; in fact, they don’t sell for nearly as long as they used to because so many competitors are introducing so many new products all the time. Likewise, you have to be ready with new ways to communicate with customers and deliver products to them

Globalization and technological advances have accelerated the pace of change and thus the need for__________

Answer 32

innovation

Question 33

the excellence of your product (goods or services).

Historically, it referred to attractiveness, lack of defects, reliability, and long-term dependability.

Answer 33

quality

Question 34

means giving customers what they want or need, when and where they want it. So ______ is focused on continually meeting the changing needs of customers to establish mutually beneficial long-term relationships. _____ is also an important offering for many companies that sell tangible goods

Answer 34

service

Question 35

rapid execution, response, and delivery of results—often separates the winners from the losers. How fast can you develop and get a new product to market? How quickly can you respond to customer requests? You are far better off if you are faster than the competition—and if you can respond quickly to your competitors’ actions. ______ is no longer just a goal of some companies; it is a strategic imperative.

Answer 35

speed

Question 36

means keeping costs low enough so the company can realize profits and price its products (goods or services) at levels that are attractive to consumers

Answer 36

cost competitiveness

Question 37

_____ are one of the primary methods management researchers use to learn about OB. A basic _____ involves asking individuals to respond to a number of questions. The questions can be open-ended or close-ended.

Answer 37

surveys

Question 38

effective ways to learn about what is truly going on within organizations
Often involve experimental design
A particular population will be divided into a treatment group and a control group

Answer 38

field studies

Question 39

Consist of manipulation group(s) and control group(s)
Can often help determine causal rather than simple correlational relationships
Controlled conditions - high degree of internal validity but potentially low generalizability

Answer 39

Laboratory studies

Question 40

In depth description of a single company or industry

Involve a great deal of detail about the topic being studied, but difficult to generalize to other areas

Answer 40

case studies

Question 41

Technique used to summarize what other researchers have found on a given topic
Variables from several studies are weighted and analyzed to determine if the effect holds or not

Answer 41

meta-analysis