Lecture 1 Flashcards
Chapter 1 managing in a global world days 1 &2 of class
you set goals and decide how to achieve them
Planning
You arrange tasks, people, and other resources to accomplish the work
organizing
You motivate, direct, and otherwise influence people to work hard to achieve the organization’s goals
leading
You monitor performance, compare it with goals, and take corrective action as needed
controlling
- The pursuit of organizational goals efficiently and effectively by
- integrating the work people through
- planning, organizing, leading, and controlling the organizations resources
Management
(the means): the wisest and cost-effective use of organizational resources
efficiency
the ends): achieving the organizational goals which consists of getting results, making the right decisions, and successfully carrying out the right decisions.
effectiveness
Good managers are concerned with trying to achieve both efficiency and effectiveness. Often, however, organizations will erroneously strive for _______ without being ________.
efficiency without being effective.
ability to perform a specialized task involving a particular method or process
technical skills
ability to identify and resolve problems for the benefit of the organization and its members
Conceptual and decision skills
ability to lead, motivate, and communicate effectively with others, soft skills
Interpersonal and communication skills
3 Broad skills managers need
technical skills
Conceptual and decision skills Interpersonal and communication skills
Three roles that all
managers perform
Interpersonal Roles
Informational Roles
Decisional Roles
Leader, liaison, figurehead
: Leader—Staffing, training, and motivating people to achieve organizational goals. Liaison—Maintaining a network of outside contacts and alliances that provide information and favors. Figurehead—Performing symbolic duties on behalf of the organization, like greeting important visitors and attending social events.
Interpersonal Roles
Monitor—Seeking information to develop a thorough understanding of the organization and its environment. Disseminator—Sharing information between different people like employees and managers, sometimes interpreting and integrating diverse perspectives. Spokesperson—Communicating on behalf of the organization about plans, policies, actions, and results.
Informational Roles
Entrepreneur—Searching for new business opportunities and initiating new projects to create change. Disturbance handler—Taking corrective action during crises or other conflicts. Resource allocator—Providing funding and other resources to units or people, including making major organizational decisions. Negotiator—Engaging in negotiations with parties inside and outside the organization.
Decisional Roles
Senior executives responsible for the overall management and effectiveness of the organization.
Top-level managers
Managers located in the middle layers of the organizational hierarchy, reporting to the top-level executives.
Middle-level managers
Lower-level managers who execute the operational activities of the organization.
Frontline managers
Employees who are responsible for facilitating successful team performance.
Team leader
Four different levels of management
top level managers
frontline managers
middles level managers
teams leaders
________ especially have to be able to rely on others heavily so interpersonal skills allow them to dictate work to the proper others which is also likely driven by their highly effective conceptual skills.
top managers
Major challenges facing managers
Globalization Technological change The importance of knowledge and ideas Collaboration across organizational boundaries Increasingly diverse labor force
Challenge #1: Managing for Competitive Advantage – Staying Ahead of Rivals
: In attempts to stay ahead of competitors, companies must gain competitive advantage over competitors or essentially outperform them by (1) being responsive to customers, (2) innovating, (3) maintaining quality, and (4) improving efficiency.
