Lecture 4: working in organizations Flashcards
Describe organization
Group of individuals working to reach some common goal
Describe Organizational behavior
Systematic and scientific analysis of individuals, groups, org. to …
- predict, understand, human behavior to improve performance
- affect functioning & success of org they work for
Why knowledge of health care organization has become important over time
Training and place or environment has changed, employer to employee, enhance employment experience.
Basic components of organization
External environment, Climate, structure, goals , values
Describe importance of organizational culture as it relates to pharmacy & pharmacists & implications of pharmacy organizational culture for pharmacies, pharmacists & patient care
- key for developing new services, new polices, quality of care provided to patients, reporting.
Define Clan
- Flexible and inward, Values cohesion, participation, communication, personal place, family: mentoring, nurturing, tight social network
Define Hierarchy
- Stable & Inward,
Favors structure & control: coordination & efficiency: stability is important, efficiency, timeliness, smooth processes.
Define Adhocracy
- Flexible & Outward,
Dynamic, entrepreneurial: people take risks: values innovation, adaptability, growth, innovation, cutting-edge services or products
Define Market
- stable & outward
Results-oriented, getting job done: values competition & achievement: customer- driven, achievement
Organizational structure: Differentiation
Degree which units are dissimilar
Organizational Structure: Formalization
Degree which job in organization are standardized
Organizational structure: Centralization
Degree to which decision-making is concentrated at single point in org.
Horizontal Differentiation
Pharmacy org. are very differentiated, organized by function, location, client
Vertical Differentiation
Chain of command
Organizational chart
Spatial Differentiation
Degree to which location of org’s units is on one place or spread through several locations
Fomalization
Presence of rules, procedural specifications, technical competence, impersonality
Centralization
Decision making is concentrated at single point in org.
Division of labor
Dividing work tasks into specific areas
Independent pharmacy
not differentiated horizontally, or vertically. Limited spatial differentiation. Either high or low formalization, more centralized, smaller degree of division of labor
Chain organization
More horizontal, vertical , spatial differentiation. High formalization, centralization and division of labor
Hospital phamacy
Moderated horizontal and vertical differentiation. Low spatial differentiation. High formalization and division of labor.
Organizational Commitment
Emotional attachment & acceptance of organization’s goals & values
