Lecture 4: working in organizations

Question 1

Describe organization

Answer 1

Group of individuals working to reach some common goal

Question 2

Describe Organizational behavior

Answer 2

Systematic and scientific analysis of individuals, groups, org. to …

1. predict, understand, human behavior to improve performance
2. affect functioning & success of org they work for

Question 3

Why knowledge of health care organization has become important over time

Answer 3

Training and place or environment has changed, employer to employee, enhance employment experience.

Question 4

Basic components of organization

Answer 4

External environment, Climate, structure, goals , values

Question 5

Describe importance of organizational culture as it relates to pharmacy & pharmacists & implications of pharmacy organizational culture for pharmacies, pharmacists & patient care

Answer 5

• key for developing new services, new polices, quality of care provided to patients, reporting.

Question 6

Define Clan

Answer 6

• Flexible and inward, Values cohesion, participation, communication, personal place, family: mentoring, nurturing, tight social network

Question 7

Define Hierarchy

Answer 7

• Stable & Inward,
  Favors structure & control: coordination & efficiency: stability is important, efficiency, timeliness, smooth processes.

Question 8

Define Adhocracy

Answer 8

• Flexible & Outward,
  Dynamic, entrepreneurial: people take risks: values innovation, adaptability, growth, innovation, cutting-edge services or products

Question 9

Define Market

Answer 9

• stable & outward

Results-oriented, getting job done: values competition & achievement: customer- driven, achievement

Question 10

Organizational structure: Differentiation

Answer 10

Degree which units are dissimilar

Question 11

Organizational Structure: Formalization

Answer 11

Degree which job in organization are standardized

Question 12

Organizational structure: Centralization

Answer 12

Degree to which decision-making is concentrated at single point in org.

Question 13

Horizontal Differentiation

Answer 13

Pharmacy org. are very differentiated, organized by function, location, client

Question 14

Vertical Differentiation

Answer 14

Chain of command

Organizational chart

Question 15

Spatial Differentiation

Answer 15

Degree to which location of org’s units is on one place or spread through several locations

Question 16

Fomalization

Answer 16

Presence of rules, procedural specifications, technical competence, impersonality

Question 17

Centralization

Answer 17

Decision making is concentrated at single point in org.

Question 18

Division of labor

Answer 18

Dividing work tasks into specific areas

Question 19

Independent pharmacy

Answer 19

not differentiated horizontally, or vertically. Limited spatial differentiation. Either high or low formalization, more centralized, smaller degree of division of labor

Question 20

Chain organization

Answer 20

More horizontal, vertical , spatial differentiation. High formalization, centralization and division of labor

Question 21

Hospital phamacy

Answer 21

Moderated horizontal and vertical differentiation. Low spatial differentiation. High formalization and division of labor.

Question 22

Organizational Commitment

Answer 22

Emotional attachment & acceptance of organization’s goals & values