Lecture 12 Communicating Flashcards
1
Q
Sender receiver Model
A
Person who conveys message to person who decodes words and cues to interpret message
2
Q
Relationship and communication
A
Relationships can form or break due to communication
3
Q
Verbal communication
A
Focus on content, way words are delivered
4
Q
Nonverbal Communication
A
Account to 90% of way message received, influenced by stress, tired, comfort
5
Q
Common Barriers
A
Physical Barriers, Status differential barriers, Time barriers
Word choices, cultural barriers, Gender-related Barriers
6
Q
Active listening
A
- learning from what they hear
7
Q
Active vs passive
A
Active - action required
Passive - when you don’t want to blame, communicate bad news
