Lecture 1 - Management Flashcards
Why are Management skills important for pharmacists?
- Administrative positions within 5-10 yrs postgrad
- Inherently manages practice instant as a pharmacists
- Ability to manage work environment
Provide valuable expertise for direct & indirect patient care
Historical Overview of Pharmacy Practice 1900-1940
- Manufacturers & distributors
- Sharp Business
Historical Overview of Pharmacy Practice 1940-1970
- Pharmacist role shrunk
- AphA Code of Ethics - do not discuss drugs with patients
- More technical
- Pharmacists are employees, merchants
Historical Overview of Pharmacy Practice 1970-1990
- Cost Control, Medicare payment
- Milis Commission Report 1975, PhD poorly trained
- Clinical Pharmacy Movement - PharmD Degree
Historical Overview of Pharmacy Practice 1990-today
- MTM
- Clinical movement late
- Management movement
- Medicare Part D Legislation 2003
- 2010 - Integrated care delivery, medication reviews, MTM programs
Pharmacy Care Practice Domains - Risk Management
- Data collection
- Med history
- drug utilization review
- Document therapeutic interventions
Pharmacy Care Practice Domains - Patient Advocacy
- Severe as patient advocate
- promote wellness
- relationships maintained
- Telephone pts
- fixing issues
Pharmacy Care Practice Domains - Disease Management
- Provide info on maintaining disease
- Monitor progress toward goal
- carry inventory for pts
- Supply pts with info on support groups
Pharmacy Care Practice Domains - Pharmacy care Services Marketing
- meet MD in area
- Professional associations
- private consultation
- id new software for pts
Pharmacy Care Practice Domains - Business Management
Utilize techs & staff to free up pharmacists time
Myths about management
- Pharmacy practice is ethically inconsistent with good business
- Business is not profession guided by ethics
- quality of care is 2nd to generation profits
- good pharmacist is one who is a clinical purist
Advantages of Management Perspective
- Increase Productivity
- Workplace advancement
- Managing everyday at work
- personal job satisfaction
- Strategic Planning
- High performing supervisors
- Management training
Factors affecting delivery of Pharmacy goods & services
- Pt Demographics
- Attitudes / Belief
- 3rd party payers / coverage issues
- Competitive Markets
- Technology
Ultimate Goal: Management-minded Pharmacists
- Max efficiency in human, capital, and tech resources
- Serve pts with services, take advantage of reimbursements
- Accomplish in all practice settings
Managerial Sciences: 7 in Manager’s Toolbox
Accounting, Finance, Economics, Human Resources Mgmt, Marketing, Operations Mgmt, Value Creation
