Lecture 4 The Interview Flashcards
Interview
Subjective data collected
Entering into a contract
Have unconditional positive regard
Planning and Setting
Time Place(privacy) Seating Distance Language
unconditional positive regard
Promote strengths
Optimistic view
Accept them unconditionally
Acknowledging them
Interview phases
Opening
Working
Closing
Opening
Introduce self and purpose of interview
- Sets the tone
- Purposes: Establish rapport
- greeting and self intro
- purpose and length
- confidentiality
- Expectations
- don’t have to answer
Working
- gather data
- verbal and nonverbal
- open and closed q’s
- neutral vs leading(biased)
Facilitation
Verbal cues to say more
Silence
Give time to collect thoughts
Reflection
Repeating parts of the pts statement
Empathy
Naming a feeling and encouraging discussion on it
Clarification
Summarizing pts statement and confirming you understood
Confrontation
Focusing pts attention on inconsistency
Interpretation
Making associations (cause and effect)
Explanation
Sharing info with the pt
Summary
Final review
Closing
Summarize
last questions
Traps of Interviewing
- False assurance
- Unwanted advice
- Using authority
- Avoidance language
- Engaging in distancing
- Jargon
- Leading or biased qs
- Talking too much
- Interrupting
- Using why questions
Infants
Don’t ignore the little
rapport with both
calm quiet voice
Preschoolers
Short simple
Direct, concrete and literal
toys
get to their level
School age children
Provide explanations
Direct Qs to child
Ask child about symptoms first then parents
Teens
Respect and honest genuine hot topics later factual info on topic they identify -them first then problem -sensitive to nonverbal -avoid critic -don't be their friend
Older Adult
last names pace -need time for response consider physical limits Touch is important
Translators
Should not be family or friends
