Lecture 4. Organisation Behaviour Flashcards
3 skills a manager needs?
Human skills
Conceptual skills
Technical skills
Individual Performance Equation?
Individual attributes x work effort x organisational support = performance.
What are the 3 individual attributes?
Biographic characteristics
Competency characteristics
Personal characteristics
What is work effort?
Motivation to work
What is motivation?
Willingness to expand effort toward an organisational goal, while satisfying personal needs.
What are the motivational theories?
Needs theory -> Mazlow’s Hierarchy of needs, Alderfelds ERG theory.
Process theory?
Equity theory.
Mazlow’s hierarchy of needs theory, list from top of pyramid to bottom.
Self actualization, esteem, social, safety, physiological.
ERG Theory (Alderfer)
Individual drive = existence needs, relatedness needs and growth needs.
Equity theory?
Individual rewards and inputs = others rewards and inputs
What is self serving bias?
Our success comes from our traits and disposition, our failure from factors external to us.
What is Attribution error?
Others failure comes from their traits and dispositions, their success comes from external factors.
Managers role in job satisfaction?
Low job satisfaction costs so managers role to change the attitude and behavior.
What are the situation theorys?
Contingency theories
Path-goal theory
Life cycle theory
Blanchard’s situation leadership
What is contingency theory?
Based on traits these theories assume that a leader’s effectiveness is dependent on the situation.
