lecture 4

Question 1

• Manager needs 3 skills

Answer 1

• Human skills
• Ability to work well with other people
• Conceptual skills
• Ability to analyse and solve complex problems
• Technical skills
• Ability to perform specialised tasks

Question 2

effective manager, two aspects

Answer 2

task orientation, people orientation

Question 3

individual performance equation

Answer 3

individualatribute X work effort X organisational support=performance

Question 4

What is motivation?

Answer 4

• Willingness to expand effort toward an organisational goal, while satisfying
personal needs.

Question 5

ERG theory, who , what

Answer 5

Alderfelds, like maslows but 3 catergories, existence, relatedness and growth

Question 6

Equity theory

Answer 6

is based in the idea that individuals are motivated by fairness, and if they identify inequities in the input or output ratios of themselves and their referent group, they will seek to adjust their input to reach their perceived equity.

Question 7

mazlows heirarchy of needs

Answer 7

self actualization
esteem
social
saftey
physiological

Question 8

Motivation , • Self serving bias

Answer 8

our success comes from our traits, failure comes from external factors

Question 9

• Attribution error

Answer 9

Others’ failure comes from their traits and dispositions, their
success comes from external factors.

Question 10

Situational Leadership theory, what who

Answer 10

like contingency theory, no one best style of leadership and it depends on the situation at the time, developed by Ken Blanchard

Question 11

situational leadership for different levels of expertese

Answer 11

beginner-directing style
learner-coaching
contributor-supporting
achiever-delegating

Question 12

Veterans – Values and Work Ethic

Answer 12

• Dedication and Sacrifice
• Hard Work
• Respect for Authority
• Adherence to Rules
• Duty before Pleasure
• Work as a privilege
• Work ethic influenced by
manufacturing economy
• Obedience and conformity over
individualism
• Seniority and age directly
correlated
• Tend to respond well to directive
leadership

Question 13

Baby Boomers (1944 – 1963)

Answer 13

 Optimism
 Position, perks, prestige
 Personal gratification
 Involvement
 Hardworking
• Uncomfortable with
conflict
• Can be overly sensitive
to feedback
• Can be judgmental of
those who see things
differently

Question 14

Management style for the Boomers?

Answer 14

-directive

Question 15

Generation X (1964 – 1980)

Answer 15

• informal
• self reliance
• just a job
• flexible
• multi tasking
• -want to do it their way

Question 16

What makes X-gen’s tick?

Answer 16

motivated by prospect of independance

dont care much about perks but will get mad if others get them

Question 17

x gen manage how

Answer 17

• Understanding the need for conformity, and
respectful of legitimate authority, but expect referent
power in action
• Free agents,

Question 18

Generation Y (1980 - )
now 35 years old and younger

Answer 18

• Optimism
• Civic Duty
• Confidence
• Achievement
• Sociability
• Morality
• Street smarts
• Diversity
• Collective action
• Tenacity
• Heroic spirit
• Multi-tasking
• Technological savvy

Question 19

how to manage Y gens

Answer 19

create clear goals
spell out expectations
take time to find their goals