Lecture 13a/b (Curbow)

Question 1

Steps of crisis planning

Answer 1

1) get commitments
2) create a team
3) predict crises
4) identify stakeholders
5) identify nuggets
6) identify methods for delivering the nuggets
7) prepare materials ahead of time
8) identify a sequence for comm.
9) create a center for comm.
10) identify spokespersons
11) stimulate the crisis plan
12) record your plan + update periodically

Question 2

idealization

Answer 2

“crises are what happen to poorly run organizations”

Question 3

power

Answer 3

we are too big to be affected

Question 4

projection

Answer 4

if we have a problem it’s not our fault

Question 5

intellectualization

Answer 5

chances are tiny of having a crisis. Waste of resources to prepare

Question 6

compartmentalization

Answer 6

if something happens, it won’t affect us centrally