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POM > Leading > Flashcards

Leading Flashcards

1
Q

What is leading?

A

ability to influence, motivate, direct

attain of goals and objectives

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2
Q

What is promoted in leading?

A 
vision
change
creativity in others
commitment 
enthusiasm
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3
Q

Why is change leadership important?

A

challenges of changing environment

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4
Q

What are the two change leadership?

A

transformational

servant

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5
Q

What are transformational leaders?

A

determined
charisma to inspire
change and transform follower

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6
Q

How do transformational treat followers?

A

give personal attention

support development

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7
Q

What are the effects of transformational leadership

A

positive:
follower development
performance
job satisfaction

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8
Q

What are the characteristics of transformational leaders

A

emotionally stable

positively engaged

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9
Q

`What do transformational leaders change?

A

organisation

innovation

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10
Q

What is servant leadership

A

transcends self interest

serve others and the org.

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11
Q

What do servant leaders operate on?

A

fulfilment of subordinates goals and needs

realisation of mission of org.

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12
Q

What do servant leaders encourage

A

value
trust
share power
full commitment

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13
Q

What are the 10 characteristics of servant leadership

A 
listening
empathy
healing
persuasion
stewardship
conceptualisation
foresight
awareness
commitment to the growth of people
building community
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14
Q

What is listening?

A

listen intently to others

get in touch with inner voice

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15
Q

What is empathy?

A

understand

accept and recognise unique spirits

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16
Q

What is healing

A

heal self and others for transformation and integration

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17
Q

What is persuasion

A

convince others

building consensus

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18
Q

What is stewardship

A

holding something in trust for another

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19
Q

What is conceptualisation

A

think beyond day-to-day realities

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20
Q

What is foresight

A

understand lessons from the past
realities of the present
consequences of the decision for the future

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21
Q

What is awareness

A

general awareness

self-awareness

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22
Q

What is commitment to the growth of people

A

personal, professional, spiritual growth of every individual

23
Q

What is building community

A

identify means for building community

24
Q

What are the essential skills associated with effective leading?

A 
visioning
managing power and influence 
empowering
communicating 
motivating
managing groups and conflicts 
managing diversity
25
Q

What is visioning?

A

clear sense of future

actions to get there successful

26
Q

What are the skills in visioning?

A

idea and clear sense of direction
communicate vision
develop excitement and commitment

27
Q

What is power

A

ability/capacity to influence behaviour of others

28
Q

What is influence

A

effect that a person’s actions have on others’

attitudes, values, beliefs, behaviour

29
Q

What are the 5 types of power

A 
legitimate
reward
coercive 
referent 
expert
30
Q

Legitimate power comes from

A

position

31
Q

coercive power comes from

A

punishment

32
Q

referent power comes from

A

admiration

personal identification

33
Q

expert power comes from

A

specialised knowledge

34
Q

What is empowering

A

delegation of power and authority

act and make relevant decisions on their own

35
Q

What are the effects of empowering?

A

increase motivation

use of creativity

36
Q

What does empowerment require?

A

management to support initiative
respect individual judgement
share power at all levels

37
Q

What are the four elements in empowering?

A

information
knowledge
power
rewards

38
Q

What is communication?

A

process information is shared, exchange understood
by 2 or more people
to motivate or influence behaviour

39
Q

A leader is aware of communication failure such as

A

distortion of info
selective perception
projection

40
Q

What does a leader do to ensure effective communication

A

redundancy
feedback
multiple channels
verbal and non-verbal messages consistent

41
Q

What is motivating

A

ability to influence willingness

to give best

42
Q

How do effective leaders motivate?

A

give heart

recognise contributions to common vision

43
Q

What is the process of motivating

A

initiate and direct
intensify
sustain desired behaviour

44
Q

What are group characteristics a leader needs to manage

A 
formation
maturity
conformity
size
spatial arrangement
45
Q

what kind of conflict do leaders encourage?

A

constructive

46
Q

What are the ways leaders manage conflict

A

structural approaches

interpersonal approaches

47
Q

What are the interpersonal approaches? Which is the best?

A 
avoidance
accommodative
compromise
competition
collaboration
48
Q

What is diversity?

A

people with different human qualities

belong to different cultural groups

49
Q

What are the dimensions of diversity

A

primary

secondary

50
Q

Why is diversity necessary?

A

survive in competitive environment

51
Q

What is the key in managing diversity?

A

inclusiveness

52
Q

what is inclusion

A

degree employee feels
esteemed member of group
uniqueness appreciated

53
Q

What are the effects of inclusion?

A

strong sense of belonging

54
Q

In managing diversity is ignored, what will happen

A

conflicts

POM (16 decks)

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