Leading Flashcards
What is leading?
ability to influence, motivate, direct
attain of goals and objectives
What is promoted in leading?
vision change creativity in others commitment enthusiasm
Why is change leadership important?
challenges of changing environment
What are the two change leadership?
transformational
servant
What are transformational leaders?
determined
charisma to inspire
change and transform follower
How do transformational treat followers?
give personal attention
support development
What are the effects of transformational leadership
positive:
follower development
performance
job satisfaction
What are the characteristics of transformational leaders
emotionally stable
positively engaged
`What do transformational leaders change?
organisation
innovation
What is servant leadership
transcends self interest
serve others and the org.
What do servant leaders operate on?
fulfilment of subordinates goals and needs
realisation of mission of org.
What do servant leaders encourage
value
trust
share power
full commitment
What are the 10 characteristics of servant leadership
listening empathy healing persuasion stewardship conceptualisation foresight awareness commitment to the growth of people building community
What is listening?
listen intently to others
get in touch with inner voice
What is empathy?
understand
accept and recognise unique spirits
What is healing
heal self and others for transformation and integration
What is persuasion
convince others
building consensus
What is stewardship
holding something in trust for another
What is conceptualisation
think beyond day-to-day realities
What is foresight
understand lessons from the past
realities of the present
consequences of the decision for the future
What is awareness
general awareness
self-awareness
What is commitment to the growth of people
personal, professional, spiritual growth of every individual
What is building community
identify means for building community
What are the essential skills associated with effective leading?
visioning managing power and influence empowering communicating motivating managing groups and conflicts managing diversity
What is visioning?
clear sense of future
actions to get there successful
What are the skills in visioning?
idea and clear sense of direction
communicate vision
develop excitement and commitment
What is power
ability/capacity to influence behaviour of others
What is influence
effect that a person’s actions have on others’
attitudes, values, beliefs, behaviour
What are the 5 types of power
legitimate reward coercive referent expert
Legitimate power comes from
position
coercive power comes from
punishment
referent power comes from
admiration
personal identification
expert power comes from
specialised knowledge
What is empowering
delegation of power and authority
act and make relevant decisions on their own
What are the effects of empowering?
increase motivation
use of creativity
What does empowerment require?
management to support initiative
respect individual judgement
share power at all levels
What are the four elements in empowering?
information
knowledge
power
rewards
What is communication?
process information is shared, exchange understood
by 2 or more people
to motivate or influence behaviour
A leader is aware of communication failure such as
distortion of info
selective perception
projection
What does a leader do to ensure effective communication
redundancy
feedback
multiple channels
verbal and non-verbal messages consistent
What is motivating
ability to influence willingness
to give best
How do effective leaders motivate?
give heart
recognise contributions to common vision
What is the process of motivating
initiate and direct
intensify
sustain desired behaviour
What are group characteristics a leader needs to manage
formation maturity conformity size spatial arrangement
what kind of conflict do leaders encourage?
constructive
What are the ways leaders manage conflict
structural approaches
interpersonal approaches
What are the interpersonal approaches? Which is the best?
avoidance accommodative compromise competition collaboration
What is diversity?
people with different human qualities
belong to different cultural groups
What are the dimensions of diversity
primary
secondary
Why is diversity necessary?
survive in competitive environment
What is the key in managing diversity?
inclusiveness
what is inclusion
degree employee feels
esteemed member of group
uniqueness appreciated
What are the effects of inclusion?
strong sense of belonging
In managing diversity is ignored, what will happen
conflicts
