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POM > Chapter 2: The Environment & Corporate Culture > Flashcards

Chapter 2: The Environment & Corporate Culture Flashcards

0
Q

The external environment can

A

Potential affect the performance of organisation

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1
Q

The external environment refers to

A

Institutions
Forces
Outside organisation

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2
Q

The two major layers of the external environment are

A

Task

General

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3
Q

The general environment represents

A

Outer layer of the external environment

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4
Q

The general environment is

A

Widely dispersed

Affects organisation indirectly

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5
Q

The five dimensions of the general environment are

A 
PEST-IN
Legal-political
Economic 
Sociocultural
Technological
International
Natural
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6
Q

International dimension is the

A

Events
Opportunities
In foreign countries

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7
Q

Technological dimension is the

A

Scientific and technological advancements in
Industry
Society at large

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8
Q

Sociocultural dimension include

A 
Demographic characteristics
Norms
Custom
Values of population 
In which org. Operates
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9
Q

The economic dimension is the

A

Overall economic health of
Region
Country
In which organisation functions

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10
Q

Legal-political dimension includes

A

Local laws
Political stability
changes in governmental policy
Legislation and regulations

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11
Q

Natural dimension refers to

A 
Elements that occur naturally on earth
Plants 
Animals
Natural resources
Climate
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12
Q

The task environment is

A

Closer to the organisation

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13
Q

The task environment includes

A

Sectors that conduct day to day transactions

Directly influence basic operations and performance

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14
Q

The task environment is made up of

A

Customers
Competitors
Suppliers
Labour market

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15
Q

Customers are

A

People and organisations who

Acquire goods or services from organisation

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16
Q

Competitors are

A

Other organisations in the same industry/type of business
That provide good or service
To same set of customers

17
Q

Suppliers are

A

People and organisations that provide raw materials

That organisation uses to produce its output

18
Q

The labour market comprises of

A

People available for hire by the org

19
Q

Environmental factors are dynamic and

A

They cause great uncertainty

20
Q

Management copes with uncertainty by

A

Adapting to chafes

Influence

21
Q

The organisation adapts by

A

Forecasting
Planning
Predicting
Anticipating changes

22
Q

Companies influence to

A

Make it more compatible with ta needs

23
Q

How does the environment impact planning?

A

Goals and strategies adopted
Take into consideration
Task and general environment

24
Q

How does environment affect organising?

A

Labour market

E.g recruitment freeze, manpower constraints
Review their human resource deployment

25
Q

How does the environment affect leading?

A

Consider sociocultural norms of geographical locations
Population that form labor force
Management and communication styles must consider expectations of local community

26
Q

How does the environment affect controlling?

A

International events can affect company’s operations

27
Q

The internal environment consists of

A

Corporate culture
Production technology
Organisation structure
Physical facilities

28
Q

The major aspect of organisations internal environment is

A

Corporate culture

29
Q

The internal culture must

A

Fit needs of external environment

Company strategy

30
Q

Culture is

A 
Set of: 
Key values
Beliefs 
Understandings
Norms

Shared by members of an organisation

31
Q

Culture is developed through

A

Values
Policies
Practices

32
Q

Culture reflects the

A

drive and imagination of founder

33
Q

Culture can be

A

Visible and invisible

34
Q

Visible artifacts of culture are

A 
Manner of dress
Office layout
Symbols 
Slogans
Ceremonies

Can see, hear, ob service

35
Q

Invisible elements of culture are

A 
Expressed values and beliefs 
They are interpreted from
Stories
Language 
Symbols
36
Q

Things that are part of color gate culture are

A 
Symbols 
Stories
Heroes
Slogans
Ceremonies
37
Q

Symbols are

A

Objects
Acts
Events
Conveying meaning

38
Q

Stories are

A

Narratives based on true events

Repeated and shared

39
Q

A hero is a

A

Figure who exemplifies

Deeds, character and attributes of organisation

40
Q

Slogan is a

A

Phrase or sentence

Expressing a key organisation value

41
Q

Ceremonies is a

A

Planned activity that is a special event

Conducted for the benefit of an audience

POM (16 decks)

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