Job design and delegation Flashcards
What are the organisational design challenges?
keeping employees connected
managing global structural issues
What is the challenge in keeping employees connected?
employees are widely dispersed, mobile
offer flexibility
What are the tools to keep employees connected?
mobile computing
communication technology
What is the issue in keeping employees connected?
security
What are some design elements in structure that vary according to different global cultures?
formalisation
What is formalisation
rules
bureaucratic mechanisms
What is the aim for job design
job satisfaction
productivity
Why is job satisfaction important?
motivation to perform
get rewards, meet needs
What is job design?
way in which tasks are combined
form complete jobs
What are the job designs for an individual?
simplification
rotation
enlargement
enrichment
What is job simplification
give small no. of tasks
narrow, simple, repetitive, standardised
What are the advantages of job simplification
increase efficiency
interchangeable workers
What are the disadvantages of job simplication
reduced job satisfaction
What is job rotation?
periodically shifting workers through set of jobs
in a planned sequence
What are the advantages of job rotation?
reduced boredom
facilitate cross-training
employee development
What are the disadvantages of job rotation
increased training costs
decreases productivity
What is job enlargement?
allocation of wider variety to job
to make it more challenging
Is job enlargement is ineffective because
a few more tasks does not add challenge and stimulation
What is job enrichment?
expanding of a person’s responsibilities so that work becomes challenging and satisfying
What does job enrichment give employees?
greater decision making
autonomy
job depth
What is job depth?
degree individual can plan and control work
What are the elements in JCM
core job characteristics
critical psychological states
outomces
What are the 5 core job characteristics in JCM?
skill variety task identity task significance autonomy feedback
What is skill variety?
job entails a no. of activities
requiring different skills
What is task identity?
job allow completion of major identifiable piece of work
instead of fragment
What is task significance
job output, having significant impact on other
What is autonomy
discretion allowed
determine work schedules
work methods
What is feedback
job provides information about performance results
timely, clear
What are the critical psychological states
feeling work is meaningful
knowing they are responsible for outcomes
finding out about results
What are the outcomes forJCM
high internal motivation
high quality performance
high satisfaction
low absenteeism and turnover
What are the job designs for work groups
integrated work teams
autonomous work teams
What do integrated work teams do?
making assignments
accomplish task
rotate job
supervisor oversee
What are autonomous teams
more discretion
given a goal
determine work assignments
Why work schedules increase satisfaction and motivation?
meet personal needs
What are the work schedules?
flexitime
compressed workweek
job sharing
telecommuting
What is flexitime
flexible working hours
specified core hours, total hours
What is compressed workweek?
work 4 10-hr days
What is job sharing
2 or more people share a full-time job
total hours add up to full position
What is telecommuting
perform work duties from home or another location
