Chapter 8: Leading Flashcards
What does leading promote?
vision
Change
What is leading?
Ability to:
Influence
Motivate
Direct people
Towards the attainment of goals and objective
How does leading promote change?
Questions the status quo
Outdated, unproductive, socially irresponsible norms can be replaced
Meet new changes
What does leading build and encourage in people?
Creativity
Commitment
Enthusiasm
To apply their talents fully to help accomplish plans
How are leadership and management different?
Management: stability and efficiency to meet current commitments
Leadership: move org into the future
What are the manager qualities?
Focus on the organisation Rational Maintains stability Assigns tasks Organized Analyses Position power
What are the qualities of a leader?
Focus on people Visionary Promotes change Defines purpose Nurtures Innovates Personal power
What are the leadership practices?
Direction
Aligning people
Motivating and inspiring
Change
What are management practices?
Planning and budgeting
Organising and staffing
Controlling and problem solving
Predictability
How to create direction?
Development of a vision to guide the organisation in the future
How to align people?
Communication and community building to support the organisation goals
How to motivate and inspire?
Appeal to human needs, values and emotions
Why do you need to motivate and inspire?
To overcome political, bureaucratic, economic setbacks
What is considered change?
Useful and dramatic
What is involved in planning and budgeting?
Setting and achieving targets
Allocating appropriate level of resources
Which is organising and staffing?
Structuring the organising with needed people
How to control and solve problems?
Monitor the implementation of plans
Make needed adjustments
When is there predictability?
Orderly, predictable pattern of results
Why is change leadership required?
Globalization, Changing environment
Competitive environment, remain competitive
Increasing demand of customers
Keep employees motivated and satisfied
The two effective change leadership approaches are
Transformational
Servant
What are the traits of a transformational leader?
Determined
Have the charisma to inspire, change, transform peers
Typically emotionally stable
Positively engaged with the world around
Strong ability to recognize and understand others emotions
Focus on intangible qualities (vision, shared values, ideas) to build relationship
Give larger meaning to diverse activities
Find common ground to enlist followers in change process
How do transformational leaders behave?
Stimulate their followers intellectually
Encourage them
Supper their development
Give personal attention to followers, making each feel values and important
As a result of transformational leadership, how do employees behave?
They trust and respect the leader
Want to be like them
Transformational leaders lead changes in what aspects?
Organisation's mission Strategy Structure Culture Promote innovation in products and technologies
How do transformational leaders achieve change?
Building networks of positive relationship
How do transformational leaders positively impact followers?
Follower development
Performance
Job satisfaction
What is servant leadership?
Transcending self interest to serve others and the organisation
Servant leaders can operate on two levels. What are they?
For fulfillment of subord. goals and needs
Realization of the larger purpose of mission of the organisation
What are the characteristics of a servant leader?
Truly value people Trustworthy and they trust others Encourage participation Share power Enhance other's self worth Unleash people's creativity, full commitment, natural impulses to learn and contribute
Overall what is the ability of servant leaders?
Bring followers high motives to the work and connect their hearts to the organisational mission and goals
What are the 10 practices of servant leadership?
Listening Empathy Healing Persuasion Stewardship Conceptualisation Foresight Awareness Commitment to the growth of people Building community
What does listening encompass?
A deep commitment to listening intently to others
Listening to ones inner voice and seeking to understand what body, spirit mind are communicating
For growth, Listening can be coupled with
Regular periods of reflection
Why do people need to be empathized with?
People need to be accepted
Recognize their special unique spirits
How do you empathize?
To understand people
Assume the good intentions of co workers
Not reject them as people, though rejecting their behaviour or performance
Why is persuasion important?
To build consensus within groups
No need to rely on positional authority
Can convince others rather than coercive compliance
What is stewardship
Holding something in trust for another
What is conceptualisation?
Ability to dream great dreams beyond day to day realities
What is foresight?
Ability to understand lessons from the pat
Realities of the present
Likely consequences of the decision for the future
What kind of mind has foresight?
Intuitive
What kinds of awareness are there?
General
Self awareness
Why are servant leaders committed to the growth of people?
Believe people have intrinsic value beyond tangible contributions
Want them to grow personally, spiritually, professionally
Where do servant leaders want to build a community
Among those a work in an institution
What are the essential skills associated with effective leader?
Visioning Managing power and influence Empowering Communicating Motivating Managing groups and conflict Managing diversity
What does someone who has a vision have?
Clear sense of future
Actions needed to get there
What are the visioning skills?
Having ideas and clear sense of direction
Communicating visions to others
Develop sense of excitement and commitment to accomplish share ‘dreams’
How is a vision expressed?
Through words and actions
a clear and brief statement of visions
Actions in terms of policies programs must be initiated to support the vision
Communicate such that it grips them and involves them
What is power?
Ability to influence behaviour, attitudes, values, beliefs of others
What is the difference between power and influence?
Influence is the degree of change
Power is the ability or change
What are the types of powers
Legitimate (position) Reward Coercive (punishment) Referent (admiration, personal identification) Expert (specialised knowledge)
How to use types of power for the achievement of goals and objectives?
Leverages on appropriate power
