Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

POM > Chapter 3: Fundametals of Planning > Flashcards

Chapter 3: Fundametals of Planning Flashcards

0
Q

What is a plan?

A

A means devised

For attempting to reach goal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
1
Q

What is a goal

A

A future target
End result

Individual/ organisation wishes to achieve

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is asked when formulating a plan?

A

What
When
How
Who

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

OLC achieve the goals set. Hence, planning is the managements most

A

Fundamental function

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a mission of an organisation?

A

Outlines its purpose

Basic reason for existence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is a mission statement?

A 
Broad declaration of the 
basic 
unique purpose 
Scope of operations
That distinguishes the organsations form others
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The question a mission statement answers is

A

Who are we
What business are we in
What do we want to become

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

A clear mission statement serves to

A

Guide individuals groups managements throughout the organisation
Does not change from year to year

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the level of goals?

A

Strategic
Tactical
Operational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the characteristics of strategic goals?

A

Set by top management
Broadly defined targets, issues regarding whole organisation
Long-term endeavors, future end results

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What characteristics can you classify goals based on?

A

Set by whom
Scope
Time frame

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Tactical goals are

A

Set by middle management
More specific than strategic goals, spell out what must be done by divisions or department units to achieve strategic goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Operational goals are

A

Set by lower management

Narrower in scope, precise and measurable outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Lower levels of management include

A

Work groups
Individuals
Departments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

examples of strategic goals are about

A

Growth

Profitability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The 3 level of goals form a

A

Hierarchy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

The hierarchy formed by the 3 level of goals is known as the

A

Means end chain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The ends of the lower level is the

A

Means of the higher level

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Strategic goals are the ends

A

Toward the organisation goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

The ends of the tactical goals are the

A

Means of achieving strategic goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Viewed from the level itself,

A

The means become the ends itself

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What are the benefits of goals?

A

Legitimacy
Source of motivation and commitment
Guide to action
Standard of performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

When a company is legitimate,

A

Means that the organisation stands for something, has a reason for existence
(Missions statement)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Legitimacy is seen through

A

Corporate values
Product quality
Attitude to employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

When a company is legitimate, the employees will

A

Be committed

Can identify with the reason for existence

25
Q

Employees are motivated because

A

There is reduced uncertainty by clarifying what should accomplished

26
Q

Why are goals a guide to action?

A

Goals provide a sense of direction
By focussing on specific target
Direct effort toward important outcomes

27
Q

Why do goals maintain standard of performance?

A

Defined desired outcomes
Serve as a performance criteria
Providing standard of assessment

28
Q

What are the adjectives that describe a good goal?

A 
SMART
Specific
Measurable
Attainable
Relevant
Time limited
29
Q

How is a goal specific?

A

Clear in what is expected

Precisely defined

30
Q

How is a goal measurable?

A

It is expressed in quantitative terms

31
Q

How is a goal attainable?

A

Not unreasonably difficult (but still challenging)

Not unrealistic

32
Q

How are goals relevant?

A

Cover key result areas

Activities that contribute to org. Performance and competitiveness

33
Q

How are goals time-limited?

A

Should specify time period

Deadline

34
Q

What are the benefits of planning?

A

Future-oriented
Coordinate decisions
Coordinated sense of direction

35
Q

How does planning help managers become future-oriented?

A

Anticipate by:
Identify opportunities
Avoid problems

36
Q

How does planning help to coordinate decision?

A

Managers have to think organisation as a whole

See interrelationships of different parts of the organisation

37
Q

How does planning create a coordinated sense of direction?

A

Managers and staff come together,

They develop sense of having the same objectives

38
Q

What is the basic planning process made up of?

A

Stating goals
Listing alternative ways of reaching goals
Developing premises upon which each alternative is based
Choosing best alternative for reaching goals
Developing plans to pursue chosen alternatives
Putting plans into action

39
Q

When stating organisational goals, what do managers have to do?

A

Analyze current status
Forecast the future environment

Analyze strengths and weaknesses
Opportunities and threats

Goals need to be SMART

40
Q

What is a premise that is developed?

A

Assumption upon which alternative is based

41
Q

What is determined by the premises?

A

The feasibility of using the alternative

42
Q

How do you choose the best alternative?

A

By evaluating the premises

Some premises may be unreasonable

43
Q

What are the 3 types of planning?

A

Strategic
Tactical
Operational

44
Q

What is strategic planning?

A

It is a process through managers determine the organisations mission or basic purpose and a set of means to achieve it.

What to do. How to do it.

It is done by top level

The time frame for planning is long term (5>)

45
Q

What is tactical planning?

A

Process of translating strategies into shorter term tactical plans
More specific and concrete than strategic plans
Relate to limited functional areas (marketing , personnel, production, finance)

Done by middle management

Time frame is intermediate (1-3 years)

46
Q

What is operational planning?

A

Spell out specifically what must be accomplished over short time periods in order to achieve operational
E.g. Budgets, quotas, schedules

Done by lower level/supervisors

Short time frames <1yr

47
Q

Goals have little meaning unless there is a

A

Plan

48
Q

Organisations use all 3 types of plans, managers ensure that there is what sort of interaction among them?

A

Smooth

49
Q

More time is spent on

A

Strategic planning by top level managers

50
Q

There are different types of plans. They are

A

Single use plans

Standing plan

51
Q

Single use plans are used in what situations?

A

Unique situations to

Achieve a goal that will not be repeated in the future

52
Q

Examples of single use plans are

A

Programme
Project
Budget

53
Q

What is a programme?

A

A plan which outlines a
Variety of interdependent activities
That must be coordinated to achieve a goal

54
Q

What is a project ?

A

Project is smaller in scale than programme

Or part of a programme

55
Q

What is a budget?

A

A financial plan for allocating resources to a programme or project

56
Q

What does a standing plan provide?

A

Clear guidelines for performing recurring activities

57
Q

Examples of standing plans are

A

Policy
Procedure
Rule

58
Q

What is a policy?

A

General guide for managers to follow in making decisions

Specifies organisation’s General response to a certain problem or situation

59
Q

What is a procedure?

A

Sequence of actions to be followed in order to achieve an objective

60
Q

What is a rule?

A

A statement which spells out specific actions to be taken or not taken in a given situation

POM (16 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions