Chapter 1: Introduction to Management Flashcards
The four functions of management are
Planning
Organising
Leading
Controlling
What is management?
Attainment of organisational goals
In an effective and efficient manner
Through POLC organisational resources
What is planning?
Where the organisation wants to be
Defining goals for future organisational performance
How to get there
Deciding on tasks
Use of resources
What is organising?
Assigning tasks
Grouping tasks into departments
Allocating resources to departments
What is leading?
Influence to motivate
Employees to achieve organisations goals
What is controlling?
Monitoring employees activities
Keeping organisation on track toward its goals
Making corrections as needed
What is organisational performance?
Attainment of organisational goals by using resources in an effective and efficient manner
What is organisational effectiveness?
The degree to which an organisation achieves a stated goal (results)
What is organisational efficiency?
Amount of resources used to achieve an organisational goal
Concerned with means
The management skills are
Conceptual skills
Human skills
Technical skills
What is conceptual skill?
Cognitive ability to see
Organisation as a whole
To see relationship among its parts
Conceptual skills require
Thinking skills
Planning skills
Analytical skills
What is human skill?
Ability to work with and through other people
To work effectively as a group member
Human skills include
Ability to motivate Facilitate Coordinate Lead Communicate Resolve conflicts
What is technical skill?
Understanding of
Proficiency in
Performance of specific tasks
