kays model

Question 1

what are kays three distinctive capabiliteis

Answer 1

reputation
archetecture
innovation

Question 2

what is architecture

Answer 2

describes the relationships busienss has with main stakeholders

Question 3

what is reputation

Answer 3

keeping customers satissfied
e.g good customer servvice, creating high quality product

Question 4

innovation

Answer 4

bringing in new innotave products to the makret
allows for USP gives business compeittive advanatge