Kafli 20 Flashcards
Identify the term that refers to the generic activity of setting performance targets and standards, measuring actual performance, comparing actual performance with the standards and acting to correct deviations or modify standards.
A.
Control process
B.
Corporate governance
C.
Transformation process
D.
Co-creation
A.
Control process
In the context of the control process, which of the following is an advantage of using written reports as a source of information for measuring performance?
A.
They offer unfiltered information.
B.
They facilitate rapid feedback.
C.
They allow for verbal and non-verbal feedback.
D.
They are comprehensive.
D.
They are comprehensive.
Maria is the head of the product department at Rotanev Technologies Ltd. As part of designing control systems for the department, she is setting performance targets for her team members. Which of the following should Maria keep in mind when setting targets?
A.
Standards of performance will affect achievement.
B.
Well-defined levels of performance ensure quality.
C.
All measures of performance ae unique to specific areas of responsibility.
D.
All aspects of performance are quantifiable.
A.
Standards of performance will affect achievement.
Zain is the director of operations at Veritate Communications, a media company. He makes decisions that affect all divisions of the company. He holds tight control over employees and requires them to adhere to a detailed set of rules in all situations. Which of the following concepts is illustrated in this scenario?
A.
Decentralisation
B.
Mechanistic control
C.
Delegation
D.
Organic control
B.
Mechanistic control
Vera works as a manager in a company that manufactures electronic devices. She adopts an organic approach to controlling the workplace behaviour of her subordinates. In the context of strategic approaches to control, which of the following is true of Vera?
A.
She favours top-down authority.
B.
She emphasises conformity.
C.
She encourages learning and creativity.
D.
She adheres to written job descriptions.
C.
She encourages learning and creativity.
In the context of contingency factors that affect the choice of control systems, identify the situation in which a mechanistic control strategy is most appropriate.
A.
When the importance of innovation is high
B.
When the employee turnover is low
C.
When employee expertise is high
D.
When the competitive strategy is based on cost leadership
D.
When the competitive strategy is based on cost leadership
In the context of various tactics of control, which of the following is true of rules and procedures?
A.
They refer to an approach in which control emerges from the physical technology.
B.
They necessitate unit heads to personally inspect and report on progress.
C.
They help alert senior people to significant deviations.
D.
They are based on periodical goals that managers and staff agree.
C.
They help alert senior people to significant deviations.
In the context of various tactics of control, which of the following approaches is partly based on goal-setting theory?
A.
Human resource management control
B.
Management by objectives
C.
Direct supervision
D.
Control through machinery
B.
Management by objectives
Andre is a call centre executive. At work, he is required to follow a script that specifies the questions to ask customers, the way in which he should respond to questions from customers and the way in which he should close conversations with customers. In the context of tactics for control, which of the following is illustrated in this scenario?
A.
Control through machinery
B.
Organisational structure
C.
Management by objectives
D.
Human resource management control
A.
Control through machinery
In the context of performance measurement, identify a true statement about an input measure.
A.
It is an element of a resource that is measured as it is put into the transformation process.
B.
It refers to quantifying the efficiency and effectiveness of an action.
C.
It is a measurement taken during an operational process that provides data on how the process is performing.
D.
It refers to a measurement taken after an operational process is complete.
A.
It is an element of a resource that is measured as it is put into the transformation process.
In the context of performance measurement, identify an example of an output measure.
A.
The skill of the workers
B.
Health and safety
C.
The speed of a machine
D.
Labour costs
D.
Labour costs
In the context of performance measurement, which of the following terms refers to a measure of the inputs required for each unit of output?
A.
Heuristics
B.
Effectiveness
C.
Valence
D.
Efficiency
D.
Efficiency
