Kafli 18 Flashcards
Misha, a Human Resources (HR) manager, wants to study and analyse the changes in her company that have occurred because of the new HR policies introduced in the past year. According to Kurt Lewin, which of the following should she use as the basic unit for her study?
A.
Individual employees
B.
The environment in which the company operates
C.
The company as a whole
D.
Social groups within the company
D.
Social groups within the company
In the context of change analysis according to Kurt Lewin, which of the following best describes the term ‘force field’?
A.
The four components of the SWOT analysis
B.
The economy and threats and opportunities
C.
Various marketing strategies employed by a company
D.
Social groups, their interrelations and their principles
D.
Social groups, their interrelations and their principles
Assim wants to change the supply chain management software of his company. The current software is slow and has limited options. He wants to upgrade to a new software that is faster, more flexible and has more options. However, some of his staff members are reluctant to switch to the new software. In the context of change analysis by Kurt Lewin, which of the following in the given scenario is considered a restraining force?
A.
Competitors using the new software
B.
Familiarity with the old software
C.
The flexibility of the new software
D.
The slow speed of the old software
B.
Familiarity with the old software
According to the study conducted by Andrew Pettigrew (1987), which of the following should managers do to facilitate a strategic change?
A.
Ensure that the stakeholders perceive the performance gap as insignificant.
B.
Keep the external changes from affecting the internal contexts.
C.
Ensure that the current skills of the employees remain relevant rather than expecting employees to develop new skills after the implementation of the change.
D.
Change the structural context in which strategy changes are taking place.
D.
Change the structural context in which strategy changes are taking place.
In the context of internal factors, which of the following must exist for a change to occur in an organisation?
A.
New policies must be enforced by the management.
B.
Enough employees must believe that a performance gap exists.
C.
At least one member of each team must be in favour of the change.
D.
There must be unanimous acceptance of the change by all the employees.
B.
Enough employees must believe that a performance gap exists.
Kai, the managing director of a company, wants to change part of the company’s workflow to make it more efficient. According to the research findings of Pettigrew et al. (1992), which of the following contextual factors is most likely to be a receptive context in the given scenario?
A.
A supportive organisational culture
B.
Happy and content employees
C.
Kai not getting actively involved in the change process
D.
A robust existing work process
A.
A supportive organisational culture
Tiago has to write an assignment paper on the current resource management practices. To complete his project in time and in an organized manner, he breaks down the process into consecutive steps and decides timelines for each step. The steps include planning, making the project outline, conducting research, conducting survey, analysing the data, writing and proofreading. He also realizes that the timelines for some of the steps overlap. In the context of theories of change, which of the following approaches does Tiago use in the given scenario?
A.
The political approach
B.
The participative approach
C.
The adaptive approach
D.
The rational approach
D.
The rational approach
Brianna wants to change the layout of her clothing store. She is concerned that her staff members may not be enthusiastic about the additional work involved. She calls everyone for a meeting to discuss the need for a change in the layout to make the store more attractive to customers. She invites ideas from all the team members and asks them to come up with a list of changes that they think will work. In the context of theories of change, which of the following approaches does Brianna use in the given scenario?
A.
The negotiated approach
B.
The adaptive approach
C.
The participative approach
D.
The rational approach
C.
The participative approach
Takeshi, the CEO of a company, wants to implement new rules for annual funding of the Operations Management (OM) department, the Human Resources (HR) department, and the Information Technology (IT) department. While the OM manager supports the new rules, the HR manager and the IT manager are unhappy and resist the change as it reduces their respective departments’ annual budget. Takeshi individually meets both and discusses the ways in which they can use the new rules to their departments’ advantage. In the context of theories of change, which of the following approaches does Takeshi use in the given scenario?
A.
The participative approach
B.
The political approach
C.
The rational approach
D.
The adaptive approach
B.
The political approach
Renée is an avid baker. She and her wife, Petra, decide to try out a dessert catering business. As they are not sure how successful the business will be, they do not want to invest heavily. They prefer to start small with local cafés, depending mostly on word of mouth for more business. While they have a basic growth plan in place, they decide to adjust and develop their plan depending on the actual business they can generate. As the demand increases, they plan to invest more in advertising and hire additional staff for deliveries. In the context of theories of change, which of the following approaches does the given scenario exemplify?
A.
The rational approach
B.
The political approach
C.
The adaptive approach
D.
The participative approach
C.
The adaptive approach
Paul, the owner of a packaging company, wants to change the roster of the staff to increase the workplace efficiency. According to the theory proposed by Ackermann and Eden (2011), which of the following is the recommended course for Paul in the given scenario?
A.
He should present his proposal differently to the staff members who will be most affected than to those who will be least affected by the change.
B.
He should limit the discussion of his proposal to the employees who will be most affected by the change and ignore the rest of the employees.
C.
He should present his proposal at the same time to all the employees, outlining how the change will improve the overall workplace efficiency and ask for their inputs.
D.
He should go ahead and make the change without discussing the proposal with any of the employees.
A.
He should present his proposal differently to the staff members who will be most affected than to those who will be least affected by the change.
Which of the following is most likely to be an outcome of spending time gauging the potential reactions of major stakeholders before implementing a change?
A.
Discovery of possible supporters
B.
Alienation of minor stakeholders
C.
Increase in problems in the implementation of the change
D.
Make the change more beneficial for everyone
A.
Discovery of possible supporters
Which of the following should a manager do when leading a change in an organisation?
A.
Officially announce punitive action against employees who resist the change
B.
Ensure that the change is most favourable to the most critical groups
C.
Ensure that the change is favourable for everyone who is affected by the change.
D.
Identify major stakeholders who can influence others and gather their support
D.
Identify major stakeholders who can influence others and gather their support
