Kafli 16 Flashcards
Meera recently joined a marketing company as the HR manager. She wants to communicate a new policy to all the managers in her company. In which of the following scenarios is her communication likely to be most effective?
A.
She sends individual emails to all the managers explaining only the parts relevant to them.
B.
She calls all the managers for a face-to-face meeting to explain the new policy to them.
C.
She sends out a common email to all the managers explaining the policy in detail.
D.
She sets up a conference call with all the managers to explain the new policy.
B.
She calls all the managers for a face-to-face meeting to explain the new policy to them.
Which of the following is the primary objective of communication?
A.
To ensure that a message has been broadcasted in a way that all involved parties have heard it
B.
To share information in a way that all involved parties have the same understanding
C.
To ensure that a message is captivating enough to engage the interest and attention of all involved parties
D.
To share information in a way that all involved parties have enough information to arrive at their unique conclusions
B.
To share information in a way that all involved parties have the same understanding
The marketing department of a clothing store conducts a survey about customers’ satisfaction with the variety of styles available in the store. Which of the following aspects of the business is likely to benefit the most if the department communicates the survey results to the production and design team?
A.
Product quality
B.
Product innovation
C.
Product cost
D.
Product delivery
B.
Product innovation
Will, a line manager, is delivering a presentation to his team members on ways to improve the productivity of his department. Which of the following should he do to ensure that his message is accurately encoded?
A.
Include details other than the essential information to ensure that the team members are fully engaged
B.
Avoid repeating important points to ensure that the team members pay attention the first time
C.
Organise the message into smaller points and present them one after the other
D.
Use ample symbols and gestures to ensure that the presentation is interesting
C.
Organise the message into smaller points and present them one after the other
What are the three criteria that determine the quality of information?
A.
Information richness, noise and feedback
B.
Attention, encoding accuracy and decoding accuracy
C.
Use of gesture, use of symbols and relevance
D.
Accuracy, timeliness and relevance
D.
Accuracy, timeliness and relevance
Mohan is reading a book while the news is playing on the television in the background. The moment there is a mention of import duty in the news, Mohan becomes alert and focuses on the news. Which of the following aspects of communication does the given scenario exemplify?
A.
Feedback
B.
Encoding
C.
Information overload
D.
Selective attention
D.
Selective attention
Which of the following is a characteristic of a communication channel that is high in information richness?
A.
It relies on one-way feedback from the receiver.
B.
It focuses on handling a single cue to communicate the message from the sender to the receiver.
C.
It avoids creating a personal focus and ensures that messages are general and accessible to a wide variety of receivers.
D.
It promotes a shared understanding between the sender and the receiver.
D.
It promotes a shared understanding between the sender and the receiver.
According to the findings of He et al. (2017), which of the following is the most pervasive reason people prefer face-to-face communication over other communication methods?
A.
Face-to-face communication helps focus on a single cue at a time, thereby reducing any distractions.
B.
Face-to-face communication increases the social distance, or the span of people one can address.
C.
Face-to-face communication allows people to rehearse their message to ensure that the message is conveyed as intended.
D.
Face-to-face communication makes it easier for people to asses who is likely to be cooperative.
D.
Face-to-face communication makes it easier for people to asses who is likely to be cooperative.
Which of the following is a characteristic of the grapevine?
A.
It is an effective alternative communication channel for formal communication.
B.
It is likely to disseminate opinions rather than concrete information.
C.
It is used to pass quantitative rather than qualitative information.
D.
It is usually used to put an end to conjecture and speculation.
B.
It is likely to disseminate opinions rather than concrete information.
When composing a message, which of the following should a sender do in order to ensure that the message is clearly understood by the receiver?
A.
Provide examples to illustrate the main content of the message
B.
Use idioms to make the message interesting and memorable
C.
Use the medium with which the sender is most comfortable
D.
Include a detailed and elaborate subject line
A.
Provide examples to illustrate the main content of the message
Which of the following scenarios exemplifies a practice that is important for an effective presentation?
A.
José begins his training sessions by asking the trainees how much they already know about the topic he is about to present.
B.
Dimitri prepares for his presentation the night before he has to present so that the content is still new in his mind.
C.
Meili focuses on the main content of the presentation rather than using examples to avoid diffusing the impact of the message.
D.
Fatima uses jargon in her presentations to ensure professionalism and increase her credibility.
A.
José begins his training sessions by asking the trainees how much they already know about the topic he is about to present.
Who among the following project managers exhibits the ‘silo’ mentality in communication?
A.
Asif updates any changes in the project deadline on the company-wide intranet but does not think he needs to inform everyone individually.
B.
Lee sends an email to all the relevant department heads when there is an update in any of his projects.
C.
Maria informs her manager and team members about a recent process change but neglects to inform other departments.
D.
Preeti encourages horizontal communication rather than vertical communication among her team members.
C.
Maria informs her manager and team members about a recent process change but neglects to inform other departments.
