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GRFD Promotion Books > JBL Fire Officer Chapter 4 > Flashcards

JBL Fire Officer Chapter 4 Flashcards

1
Q

Who is official fire department representative and also ensures that the community’s needs are being addressed by the department?

A

Fire Officer

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2
Q

What describes the characteristics of human populations and population segments?

A

Demographic Data

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3
Q

Understanding the cultural factors that influence particular behavior will do what?

A

Increase the effectiveness of fire department message

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4
Q

What is CRR

A

Community risk reduction, is a process to identify and prioritize local risks, followed by the integrated and strategic investment of resources to reduce their occurrence and impact

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5
Q

6 Steps of CRR

A
  1. Identify Risks
  2. Prioritize risks
  3. Develop strategies and tactics to mitigate risks
  4. Prepare the CRR plan
  5. Implement the CRR plan
  6. Monitor, evaluate, and modify the plan
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6
Q

Two resources for identifying a department’s risks?

A

RMS system and GIS system

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7
Q

3 factors each risk is evaluated on, plus special consideration

A

Severity, frequency and duration

Special: economic impact of a loss

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8
Q

The first 3 steps of CRR comprise what?

A

A risk assessment

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9
Q

5 E’s of Prevention

A 
Education
Engineering
Enforcement
Economic Incentives
Emergency Response
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10
Q

What type of prevention changes behavior by teaching people about fire and emergency prevention and response? (is the traditional approach)

A

Education

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11
Q

What type of prevention uses technology to make buildings and products safer?

A

Engineering

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12
Q

What type of prevention reduces the risk in the community in both the short and long term?

A

Enforcement

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13
Q

What type of prevention can be in the form of a reward or a punishment?

A

Economic incentives

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14
Q

What type of prevention has to do with how the deployment of resources is arranged?

A

Emergency response

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15
Q

What is the definition of risk assessment

A

the identification and prioritization of potential and likely risks within a particular community

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16
Q

Which step of the CRR has fire personnel, community groups, and other public safety personnel outlining goals, benchmarks and time frames?

A

Step four

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17
Q

What are the 6 steps of implementation of the CRR plan?

A
  1. Identify and allocate needed resources
  2. Prepare a timeline with milestones
  3. Assign responsibilities
  4. Communicate goals and expectations
  5. Monitor Progress
  6. Make adjustments as necessary
18
Q

The goals of fire and life safety education are?

A

To help people understand how to prevent the loss of life, injuries, and property damage from occurring and to teach them how to react in an appropriate manner if an emergency occurs

19
Q

CERT stand for and was developed by who and when?

A

Community Emergency Response Team, LAFD 1985

20
Q

Goal of CERT?

A

To provide basic training to local community residents that would allow them to function effectively during the first hours after a catastrophic event

21
Q

What are the 7 Sessions of CERT?

A

Session 1, Disaster Preparedness
Session 2, Fire Suppression
Session 3, Medical Operations Part 1
Session 4, Medical Operations Part 2
Session 5, Light Search and Rescue Operations
Session 6, Psychology and Team Organization
Session 7, Case Review and Disaster Simulation

22
Q

In which CERT session is geared towards actions participants would take before, during and after a disaster?

A

Session 1 Disaster Preparedness

23
Q

The thrust of this session is safe use of fire extinguishers, size up of the situation, control of utilities and extinguishment of a small fire.

A

Session 2 Fire Suppression

24
Q

In Session 3 Medical Operations Part 1, what are participants going to practice?

A

Diagnosing and treating airway obstruction, bleeding, and shock by using simple triage and rapid treatment techinques

25
Q

In Session 4 Medical Operations Part 2, how are participants going to evaluate patients?

A

By performing head to toe assessment, establishing a medical treatment area, performing basic first aid, and demonstrating medical operations in a safe and sanitary manner

26
Q

Which CERT session is geared towards rescuer safety, search techniques and rescue techniques?

A

Session 5, Light search and rescue operations

27
Q

Session 6, Psychology and Team Organization of CERT covers what?

A

Signs and symptoms that might be experienced by the disaster victim and workers and addresses CERT management and organization

28
Q

Session 7, Case Review and Disaster Simulation has participants do what?

A

Review and practice the skills that they have learned in during the previous six sessions in a disaster activity

29
Q

The CERT participant hazard annex includes how many lesson plans?

A

13 hazardous situations

30
Q

How must a fire officer treat all public inquiries?

A

Professionally and with respect

31
Q

After referring a citizen request up the chain what are the fire officers next steps?

A

Type up summary and notify the supervisor as well as follow up with the citizen to ensure it was addressed

32
Q

What 3 concerns does the book have for citizens to bring forward?

A

Conduct and behavior of a ff or group of ffs
The fire company’s performance or service delivery
Fire department policy

33
Q

In regards to customer satisfaction, who described 7 types of expectations?

A

Center for Public Safety Excellence

34
Q

What are the 7 types of expectations according to CPSE?

A

Explicit, Implicit, Static Performance, Dynamic, Technological, Interpersonal, Situational

35
Q

“I called for an ambulance, why did a fire truck respond” is what type of expectation?

A

Explicit

36
Q

“I expect that the fire will quickly be extinguished after the fire company arrives” is what type of expectation?

A

Implicit

37
Q

An expectation based upon a previously set data point is known as what?

A

Static Performance

38
Q

How the service evolves over time or experience, is what type of expectation?

A

Dynamic

39
Q

A Technological expectation would be?

A

Why can’t fire department A speak to fire department B on the radio?

40
Q

“Those firefighters were fantastic. They took care of the problem and were great at keeping my kids calm” is what type of expectation?

A

Interpersonal

41
Q

“I expected the fire department to restore the sprinkler heads that were activated in the fire” is what type of expectation?

A

Situational

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