JBL Fire Officer Chapter 12 Flashcards
Budget preparation is both a __ and __ process
Technical, Political
Written communications establish what?
Institutional history and serve as a foundation of any activity the fire department wishes to accomplish
Informal communications include?
internal memos, e-mails, instant messages, and messages via MDT
What type of communications is primarily used to record or transmit information that may not be needed for reference in the future?
Informal
What is formal communication?
An official fire department document printed on business stationery with the fire department letterhead
Who signs formal communication if intended for someone outside the organization?
The fire chief or a designated staff officer
What are written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?
SOPs
Which are permanent documents that are published in a standard format signed by the fire chief and widely distributed?
SOPs and SOGs
Definition of SOGs
Written organizational directives that identify a desired goal and describe the general path to accomplish the goal
5 factors the courts based liability of SOPs and SOGs
- Systems in place to develop and maintain SOPs/SOGs
- Compatibility with regulatory requirements and national standards
- Consideration of unique departmental needs
- Adequacy of training and demonstration of competence
- Procedures used to monitor performance and ensure compliance
General orders are what?
Formal documents that address a specific subject, policy, condition or situation, can range in time in place
Used to announce promotions and personnel transfers
Other names for general orders?
Executive orders, departmental directives, master memos
What are announcements used for?
To distribute short-term and nonessential information that is of interest
What is a series of written questions asked by someone from an opposing legal party
interrogatory
What does an executive summary do?
Summarizes a presentation to the fire chief
First step in writing a report?
Consider the intended audience
What is a document that advocates a particular action or decision?
Recommendation report
What is the goal of a decision document?
to provide enough information and make an effective, persuasive argument so that the intended individual or body accepts your recommendation
Elements of a decision document? (6 in order)
Statement of problem or issue Background Restrictions Options Recommendation Next action
A verbal presentation consists of what 4 parts?
Getting their attention
Interest statement
Details
Action