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GRFD Promotion Books > JBL Fire Officer Chapter 3 > Flashcards

JBL Fire Officer Chapter 3 Flashcards

1
Q

The ___ on the fire officer rank insignia represents the fire officer’s requirement to communication

A

Bugle

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2
Q

Influencing people requires…

A

Skilled communication
Active Listening
Skilled Command

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3
Q

The fire officer meets supervisory responsibilities by:

A

Making Effective decisions
Properly assigning tasks
Understanding the grievance process

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4
Q

The fire officer develops members through

A

Effective skill training
Competency evaluation
Addressing member-related problems

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5
Q

Communication is a repetitive_______

A

circular process

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6
Q

Communication is successful when two people can exchange information and

A

develop mutual understanding

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7
Q

_____ communication does not occur unless the intended message has been received and understood

A

Effective

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8
Q

The sender can not be sure effective communication has occurred unless

A

the recipient sends confirmation

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9
Q

The 5 parts of the communication cycle are:

A
  1. Message
  2. Sender
  3. Medium
  4. Receiver
  5. Feedback
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10
Q

In the communication cycle the message is what?

A

The information to be conveyed, does not have to be written or verbal can be a facial expression

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11
Q

The person or entity sending the message is known as what?

A

The sender

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12
Q

Which party is responsible for the receiver properly understanding the message?

A

The sender

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13
Q

The medium is what?

A

The method used to convey information from sender to receiver

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14
Q

Praise in ___, discipline in ____

A

Public, Private

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15
Q

What is environmental noise?

A

A physical or sociological condition that interferes with the message

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16
Q

Examples of physical noise?

A

Background conversations, Ambient noise, Radio feedback, Darkness/flashing lights

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17
Q

Sociological noise example

A

Prejudice and bias

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18
Q

8 ways to improve communication by reducing environmental noise

A

Do not struggle for power (focus on the message)
Avoid an offhand manner (Be clear and firm)
Keep emotions in check (Avoid intense feelings)
Remember that words have meanings (Be mindful)
Do not assume the receiver understands (Encourage questions)
Immediately seek feedback (Catch problems early)
Provide appropriate detail (Consider the receiver)
Watch out for conflicting orders (Make sure message is consistent)

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19
Q

The ____ is the person who receives and interprets the message

A

receiver

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20
Q

Who’s responsibility is it to capture and interpret the information?

A

The receiver

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21
Q

Three things feedback does?

A

Completes communication cycle
Confirms receipt
Verifies interpretation

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22
Q

Listening is an active process that requires:

A

Good eye contact
Alert body posture
Frequent use of verbal engagement

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23
Q

5 Techniques for active listening

A 
Do not assume anything
Do not interrupt
Try to understand the need
Look for the real reason the person wants your attention
Do not react too quickly
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24
Q

___ is a good method to keep a conversation on topic, especially if the speaker starts to ramble

A

Direct questioning

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25
When are face to face communications on the fire ground needed
More private exchange, ability to discuss and clarify
26
Who started project Mayday
Chief Don Abbott
27
What percent of Maydays was there a major communication breakdown?
87%
28
What percent of Mayday calls are missed?
54%
29
Three items to keep chief officer informed on?
Progress toward performance goals and project objectives Matters that may cause controversy Attitudes and moral
30
Fire officers should be receptive to hearing?
Bad news, whether on the fire ground or at the station
31
A grievance is
dispute, claim, or complaint about any employee or group about the interpretation, application, or alleged violation of labor agreement or regulations
32
The formal structured process to resolve a grievance
Grievance procedure
33
When can an employee contact a union representative during a grievance?
anytime
34
What should the objective of a grievance be?
To resolve the problem at the lowest possible level and in the shortest possible time
35
5 step systematic approach to ensure high quality decision making
``` Define the problem Generate Alternative Solutions Select a solution Implement the solution Evaluate the results ```
36
All members of a group spontaneously contributing ideas is
Brainstorming
37
What is commonly the most challenging aspect of problem solving?
Implementing the solution
38
___ participation works better than involuntary compliance
Willing
39
A strong emphasis on SOPs leads to
Emergency incident operations being conducted in a structured and consistent manner
40
Which NFPA describes demand zones and staffing response times?
1720
41
Command Staff Assignments
Safety Officer, Liaison Officer, Public Information Officer
42
Who does the fire officer have primary responsibility to when assigning tasks?
The team of firefighters under direct supervision
43
The fire officer should be autocratic when? 2 examples
Assigning tasks on scene, when immediate action is needed | Evacuate a building, Firefighter Mayday
44
Number one safety objective for fire officer
everyone goes home
45
Safety consideration responsibilities of the fire officer include
Identifying hazards, mitigating dangerous conditions, identify and correct poor behavior, good safety habits are incorporated
46
Training definition
the process of achieving proficiency through instruction and hands on practice in the operation of equipment and systems that are expected to be used in the performance of assigned duties
47
____ is a method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing specific skills
Coaching
48
Goal of training?
Unconscious competency
49
4 Step Method of Skill training
Preparation, Presentation, Application, Evaluation
50
Which step of skill training has the instructor demonstrate the skill or explain the concept?
Presentation
51
During the application process when is it considered a success?
when the student can perform the task safely without input
52
When can completed training be confirmed?
when there is an observable change in performance
53
4 levels of firefighter skill competence?
Unconscious incompetence, conscious incompetence, Conscious competence, unconscious competence
54
What skill competence occurs when the firefighter does not know what they do not know? A couple examples
Unconscious incompetence. | Exceeded time limits, missed critical step, created safety hazard, unable to perform
55
If the firefighter is capable but requires oversight they are in what skill competence?
Conscious incompetence
56
If the evolution or skill can be performed on the fireground with out supervision, the firefighter is said to be what skill competence?
Conscious competence
57
If the fire fighter could supervise others doing the same evolution or skill performance and identify errors or suggest improvements they are?
Unconsciously competent
58
A developmental relationship in which a more experienced person helps a less experienced person, referred to as a protege
Mentoring
59
Effective mentors have:
A desire to help Current knowledge Effective coaching, counseling, facilitating, and networking skills
60
Which takes longer? teaching new skills or maintaining proficiency?
Teaching new skills
61
Four psychomotor skill levels
Initial, Plateau, Latency, Mastery
62
In order to maintain firefighter confidence in skills the officer must?
provide repetition and simulations
63
4 Mandated Skills that must be taught
Bloodbourne pathogens, Hazardous materials, SCBA fit testing (all OSHA) NIMS (HSPD-5)
64
When developing a specific training program what steps should the fire officer take?
``` Assess Needs Establish objectives Develop the training program Deliver the training Evaluate the Impact ```
65
When addressing member related problems what defines a problem?
the difference between the current situation and the desired situation
66
What do promotional examinations evaluate?
The ability of the fire officer candidates to exercise good judgment and make sound decisions
67
A complaint is an:
Expression of grief, regret, pain, censure, or resentment, a lamentation, an accusation, or fault finding
68
A state of opposition between two parties is a?
Conflict
69
What is an error or fault resulting from bad judgment, deficient knowledge, or carelessness? Can also be a misconception or misunderstanding.
A mistake
70
Four categories of problems are?
In house issues Internal department issues External issues High profile incidents
71
A fire officer is expected to manage problems within ___
his or her level of authority
72
One factor that distinguishes a fire officer from a fire fighter is the responsibility to?
Act as an agent of the formal organization
73
When does an official response to conflict begin?
when the officer becomes aware of the issue
74
Conflict resolution model:
Listen and take detailed notes, paraphrase and receive feedback, do not explain or excuse Investigate Take Action Follow Up
75
An investigation is:
A detailed inquiry or systematic examination
76
Purpose of an investigation?
To obtain additional information beyond original complaint
77
What is a mutual unwritten expectation that exist between and employee and his or her employer regarding policies and practices in their organization?
A psychological contract
78
Taigman's four steps to conflict resolution when emotions are high?
Drain the emotional bubble Understand the complainants viewpoint Help the complainant feel understood Identify the complainant's expectations for resolution
79
What percent of firefighters report binge drinking?
58%
80
What is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress?
Resiliency
81
Moral injury is what?
Perpetrating, failing to prevent, bearing witness to, or learning about acts that transgress deeply held moral beliefs and expectations
82
Acute Stress disorder signs and symptoms
Numbing, reduced awareness, depersonalization, derealization, amnesia, disconnect, impairment in functioning
83
ASD diagnosis
Must last for minimum of 3 days and a max of 4 weeks
84
PTSD is characterized by
Symptoms of avoidance and nervous system arousal after experiencing or witnessing a traumatic event
85
Goal of EAP
to provide counseling and rehabilitation, services to get the employee back to full productive duty as soon as possible

GRFD Promotion Books (11 decks)

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