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GRFD Promotion Books > JBL Fire Officer Chapter 3 > Flashcards

JBL Fire Officer Chapter 3 Flashcards

1
Q

The ___ on the fire officer rank insignia represents the fire officer’s requirement to communication

A

Bugle

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2
Q

Influencing people requires…

A

Skilled communication
Active Listening
Skilled Command

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3
Q

The fire officer meets supervisory responsibilities by:

A

Making Effective decisions
Properly assigning tasks
Understanding the grievance process

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4
Q

The fire officer develops members through

A

Effective skill training
Competency evaluation
Addressing member-related problems

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5
Q

Communication is a repetitive_______

A

circular process

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6
Q

Communication is successful when two people can exchange information and

A

develop mutual understanding

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7
Q

_____ communication does not occur unless the intended message has been received and understood

A

Effective

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8
Q

The sender can not be sure effective communication has occurred unless

A

the recipient sends confirmation

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9
Q

The 5 parts of the communication cycle are:

A
  1. Message
  2. Sender
  3. Medium
  4. Receiver
  5. Feedback
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10
Q

In the communication cycle the message is what?

A

The information to be conveyed, does not have to be written or verbal can be a facial expression

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11
Q

The person or entity sending the message is known as what?

A

The sender

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12
Q

Which party is responsible for the receiver properly understanding the message?

A

The sender

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13
Q

The medium is what?

A

The method used to convey information from sender to receiver

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14
Q

Praise in ___, discipline in ____

A

Public, Private

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15
Q

What is environmental noise?

A

A physical or sociological condition that interferes with the message

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16
Q

Examples of physical noise?

A

Background conversations, Ambient noise, Radio feedback, Darkness/flashing lights

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17
Q

Sociological noise example

A

Prejudice and bias

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18
Q

8 ways to improve communication by reducing environmental noise

A

Do not struggle for power (focus on the message)
Avoid an offhand manner (Be clear and firm)
Keep emotions in check (Avoid intense feelings)
Remember that words have meanings (Be mindful)
Do not assume the receiver understands (Encourage questions)
Immediately seek feedback (Catch problems early)
Provide appropriate detail (Consider the receiver)
Watch out for conflicting orders (Make sure message is consistent)

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19
Q

The ____ is the person who receives and interprets the message

A

receiver

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20
Q

Who’s responsibility is it to capture and interpret the information?

A

The receiver

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21
Q

Three things feedback does?

A

Completes communication cycle
Confirms receipt
Verifies interpretation

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22
Q

Listening is an active process that requires:

A

Good eye contact
Alert body posture
Frequent use of verbal engagement

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23
Q

5 Techniques for active listening

A 
Do not assume anything
Do not interrupt
Try to understand the need
Look for the real reason the person wants your attention
Do not react too quickly
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24
Q

___ is a good method to keep a conversation on topic, especially if the speaker starts to ramble

A

Direct questioning

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25
Q

When are face to face communications on the fire ground needed

A

More private exchange, ability to discuss and clarify

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26
Q

Who started project Mayday

A

Chief Don Abbott

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27
Q

What percent of Maydays was there a major communication breakdown?

A

87%

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28
Q

What percent of Mayday calls are missed?

A

54%

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29
Q

Three items to keep chief officer informed on?

A

Progress toward performance goals and project objectives
Matters that may cause controversy
Attitudes and moral

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30
Q

Fire officers should be receptive to hearing?

A

Bad news, whether on the fire ground or at the station

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31
Q

A grievance is

A

dispute, claim, or complaint about any employee or group about the interpretation, application, or alleged violation of labor agreement or regulations

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32
Q

The formal structured process to resolve a grievance

A

Grievance procedure

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33
Q

When can an employee contact a union representative during a grievance?

A

anytime

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34
Q

What should the objective of a grievance be?

A

To resolve the problem at the lowest possible level and in the shortest possible time

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35
Q

5 step systematic approach to ensure high quality decision making

A 
Define the problem
Generate Alternative Solutions
Select a solution
Implement the solution
Evaluate the results
36
Q

All members of a group spontaneously contributing ideas is

A

Brainstorming

37
Q

What is commonly the most challenging aspect of problem solving?

A

Implementing the solution

38
Q

___ participation works better than involuntary compliance

A

Willing

39
Q

A strong emphasis on SOPs leads to

A

Emergency incident operations being conducted in a structured and consistent manner

40
Q

Which NFPA describes demand zones and staffing response times?

A

1720

41
Q

Command Staff Assignments

A

Safety Officer, Liaison Officer, Public Information Officer

42
Q

Who does the fire officer have primary responsibility to when assigning tasks?

A

The team of firefighters under direct supervision

43
Q

The fire officer should be autocratic when? 2 examples

A

Assigning tasks on scene, when immediate action is needed

Evacuate a building, Firefighter Mayday

44
Q

Number one safety objective for fire officer

A

everyone goes home

45
Q

Safety consideration responsibilities of the fire officer include

A

Identifying hazards, mitigating dangerous conditions, identify and correct poor behavior, good safety habits are incorporated

46
Q

Training definition

A

the process of achieving proficiency through instruction and hands on practice in the operation of equipment and systems that are expected to be used in the performance of assigned duties

47
Q

____ is a method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing specific skills

A

Coaching

48
Q

Goal of training?

A

Unconscious competency

49
Q

4 Step Method of Skill training

A

Preparation, Presentation, Application, Evaluation

50
Q

Which step of skill training has the instructor demonstrate the skill or explain the concept?

A

Presentation

51
Q

During the application process when is it considered a success?

A

when the student can perform the task safely without input

52
Q

When can completed training be confirmed?

A

when there is an observable change in performance

53
Q

4 levels of firefighter skill competence?

A

Unconscious incompetence, conscious incompetence, Conscious competence, unconscious competence

54
Q

What skill competence occurs when the firefighter does not know what they do not know? A couple examples

A

Unconscious incompetence.

Exceeded time limits, missed critical step, created safety hazard, unable to perform

55
Q

If the firefighter is capable but requires oversight they are in what skill competence?

A

Conscious incompetence

56
Q

If the evolution or skill can be performed on the fireground with out supervision, the firefighter is said to be what skill competence?

A

Conscious competence

57
Q

If the fire fighter could supervise others doing the same evolution or skill performance and identify errors or suggest improvements they are?

A

Unconsciously competent

58
Q

A developmental relationship in which a more experienced person helps a less experienced person, referred to as a protege

A

Mentoring

59
Q

Effective mentors have:

A

A desire to help
Current knowledge
Effective coaching, counseling, facilitating, and networking skills

60
Q

Which takes longer? teaching new skills or maintaining proficiency?

A

Teaching new skills

61
Q

Four psychomotor skill levels

A

Initial, Plateau, Latency, Mastery

62
Q

In order to maintain firefighter confidence in skills the officer must?

A

provide repetition and simulations

63
Q

4 Mandated Skills that must be taught

A

Bloodbourne pathogens, Hazardous materials, SCBA fit testing (all OSHA)
NIMS (HSPD-5)

64
Q

When developing a specific training program what steps should the fire officer take?

A 
Assess Needs
Establish objectives
Develop the training program
Deliver the training
Evaluate the Impact
65
Q

When addressing member related problems what defines a problem?

A

the difference between the current situation and the desired situation

66
Q

What do promotional examinations evaluate?

A

The ability of the fire officer candidates to exercise good judgment and make sound decisions

67
Q

A complaint is an:

A

Expression of grief, regret, pain, censure, or resentment, a lamentation, an accusation, or fault finding

68
Q

A state of opposition between two parties is a?

A

Conflict

69
Q

What is an error or fault resulting from bad judgment, deficient knowledge, or carelessness? Can also be a misconception or misunderstanding.

A

A mistake

70
Q

Four categories of problems are?

A

In house issues
Internal department issues
External issues
High profile incidents

71
Q

A fire officer is expected to manage problems within ___

A

his or her level of authority

72
Q

One factor that distinguishes a fire officer from a fire fighter is the responsibility to?

A

Act as an agent of the formal organization

73
Q

When does an official response to conflict begin?

A

when the officer becomes aware of the issue

74
Q

Conflict resolution model:

A

Listen and take detailed notes, paraphrase and receive feedback, do not explain or excuse
Investigate
Take Action
Follow Up

75
Q

An investigation is:

A

A detailed inquiry or systematic examination

76
Q

Purpose of an investigation?

A

To obtain additional information beyond original complaint

77
Q

What is a mutual unwritten expectation that exist between and employee and his or her employer regarding policies and practices in their organization?

A

A psychological contract

78
Q

Taigman’s four steps to conflict resolution when emotions are high?

A

Drain the emotional bubble
Understand the complainants viewpoint
Help the complainant feel understood
Identify the complainant’s expectations for resolution

79
Q

What percent of firefighters report binge drinking?

A

58%

80
Q

What is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress?

A

Resiliency

81
Q

Moral injury is what?

A

Perpetrating, failing to prevent, bearing witness to, or learning about acts that transgress deeply held moral beliefs and expectations

82
Q

Acute Stress disorder signs and symptoms

A

Numbing, reduced awareness, depersonalization, derealization, amnesia, disconnect, impairment in functioning

83
Q

ASD diagnosis

A

Must last for minimum of 3 days and a max of 4 weeks

84
Q

PTSD is characterized by

A

Symptoms of avoidance and nervous system arousal after experiencing or witnessing a traumatic event

85
Q

Goal of EAP

A

to provide counseling and rehabilitation, services to get the employee back to full productive duty as soon as possible

GRFD Promotion Books (11 decks)

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