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GRFD Promotion Books > JBL Fire Officer Chapter 2 > Flashcards

JBL Fire Officer Chapter 2 Flashcards

1
Q

What are the 4 central components to leadership?

A

Leadership is a process
Leadership involves influence
Leadership occurs in groups
Leadership involves common goals

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2
Q

Management looks at ___ time frames while leadership looks at ____ time frames

A

short, long

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3
Q

Managers do _____, Leaders do ______

A

things right, the right thing

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4
Q

Northouse’s Trait Approach to leadership fails to look at what part of leadership?

A

Situational leadership

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5
Q

Northouse’s 5 traits of leadership

A

Intelligence, self confidence, determination, integrity, and sociability

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6
Q

Katz described a 3 Skill Approach for personal development, what are they?

A

Human, Technical, Conceptual

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7
Q

The behavioral approach emphasizes the __

A

personality characteristics of the leader

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8
Q

The two kinds of behaviors (behavioral approach) and what they mean

A

Task behaviors facilitate goal accomplishment

Relationship behaviors help followers feel comfortable with themselves, with each other and with the situation they are in

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9
Q

Blake and Mouton’s managerial grid was designed for who and when?

A

Exxon in the early 1960s

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10
Q

5 types of Management styles in Blake and Mouton’s grid

A 
Impoverish Management
Authority Compliance Management
Country Club Management
Middle of the Road Management
Team Management
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11
Q

Which management style represents the lowest level of concern for both results and people

A

Impoverish Management

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12
Q

What type of management style is usually highly trained, organized experienced and qualified?

A

Authority Compliance Management

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13
Q

Who is the accommodating manager?

A

Country Club Management

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14
Q

Laissez-faire leadership falls under what type of management?

A

Middle of the road

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15
Q

What type of management has a consultative approach that takes advantage of group resourcefulness to determine how to achieve

A

Team Management

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16
Q

What type of leadership is described as leaders changing the degree to which they are directive versus supportive based on changing needs of followers?

A

Situational

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17
Q

With situational leadership - S1 High directive- low supportive is known as what?

A

directing

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18
Q

With situational leadership - S2 High directive - high supportive

A

Coaching

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19
Q

With situational leadership - S3 High Supportive - Low directing

A

Supporting

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20
Q

With situational leadership - S4 Low Supportive - High Directive

A

Delegating

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21
Q

What type of leadership is concerned with emotions, values, ethics, standards and long term goals?

A

Transformational Leadership

22
Q

Servant leaders should:

A

Be attentive to the concerns of their followers
Empathize with their followers
Nurture their followers

23
Q

What type of leadership is described?

How leaders encourage people to adapt when confronted with problems, challenges, and changes

A

Adaptive Leadership

24
Q

5 Types of Power

A

Legitimate, Reward, Expert, Referent, Coercive

25
Q

Power is ___

A

the capacity of one party to influence another party

26
Q

What is legitimate power?

A

the target person believes that the agent has the right to make the request and the target person has the obligation to comply

27
Q

What is reward power?

A

the target person complies to obtain rewards believed to be controlled by the agent

28
Q

The target person complies due to a belief that the agent has a special knowledge, is what kind of power?

A

Expert Power

29
Q

If the target person complies due to admiration or identification with the agent and seeks approval, what power is in play?

A

Referent Power

30
Q

Coercive Power is what?

A

When the target person complies to avoid punishment believed to be controlled by the agent

31
Q

Personal Power includes what two other types of power?

A

Expert and referent

32
Q

Positional Power includes what 5 types of power?

A

Legitimate, Reward, Coercive, Information, Ecological

33
Q

Most fire officers will find that their greatest challenge relates to ____

A

Managing People

34
Q

What focuses on the task of managing people using physical, financial, and time assets?

A

Human resource management

35
Q

Human resource planning is ____

A

is the process of having the right number of people in the right place at the right time who can accomplish a task efficiently and effectively

36
Q

Human resource development is___

A

all activities to train and educate the employees

37
Q

What is a formal document that outlines the basic reason for the organizations existence and is designed to guide actions of all employees?

A

Mission Statement

38
Q

Seven Steps of Delegation

A
  1. Define your desired results
  2. Select the appropriate fire fighter
  3. Determine level of delegation
  4. Clarify expectations and set parameters
  5. Give authority to match the level of responsibility
  6. Provide background information
  7. Arrange feedback during the process
39
Q

What is a behavioral approach to reducing human error in high risk or high consequence activities?

A

Crew Resource Management

40
Q

CRM was developed by who? for what industry?

A

NASA, Aviation

41
Q

Dupont’s Dirty Dozen has 6 “Lack ofs” what are they?

A

Communication, Knowledge, Teamwork, Resources, Assertiveness, Awareness

42
Q

Dupont’s Dirty Dozen has 6 other traits not “lack ofs” what are they?

A

Complacency, Distraction, Fatigue, Pressure, Stress, Norms

43
Q

What are Dupont’s Dirty Dozen a list of?

A

Reasons and ways that humans make mistakes

44
Q

Active Failures are?

A

the unsafe acts committed by people who are in direct contact with the situation or system

45
Q

Latent Conditions are?

A

the inevitable “resident pathogens” within the system

46
Q

3 Activities in the CRM error management model, in order of how errors are caught

A

Avoidance (greatest opportunity to prevent errors)
Entrapment
Mitigation

47
Q

The first indication of an error is often?

A

a discrepancy between what is going on and what should be occurring

48
Q

5 Steps of the Assertive Statement Process

A 
Use an opening/attention getter 
State your concern. Use an owned emotion.
State the problem as you see it.
State a solution.
Obtain agreement or buy-in.
49
Q

What makes up the triangle of leadership in CRM?

A

Effective leadership, Trust and respect, leadership skills

50
Q

6 Steps to Maintain emergency scene situational awareness

A
  1. Fight the fire
  2. Assess problems in the time available
  3. Gather information from all sources
  4. Choose the best option
  5. Monitor results and alter the plan as necessary
  6. Beware of situational awareness loss factors
51
Q

5 Suggestions for the new fire officer to build trust

A
  1. Know the fire officer job
  2. Be consistent
  3. Walk your talk
  4. Support your firefighters
  5. Make firefighters feel strong

GRFD Promotion Books (11 decks)

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