JBL Fire Officer Chapter 2

Question 1

What are the 4 central components to leadership?

Answer 1

Leadership is a process
Leadership involves influence
Leadership occurs in groups
Leadership involves common goals

Question 2

Management looks at ___ time frames while leadership looks at ____ time frames

Answer 2

short, long

Question 3

Managers do _____, Leaders do ______

Answer 3

things right, the right thing

Question 4

Northouse’s Trait Approach to leadership fails to look at what part of leadership?

Answer 4

Situational leadership

Question 5

Northouse’s 5 traits of leadership

Answer 5

Intelligence, self confidence, determination, integrity, and sociability

Question 6

Katz described a 3 Skill Approach for personal development, what are they?

Answer 6

Human, Technical, Conceptual

Question 7

The behavioral approach emphasizes the __

Answer 7

personality characteristics of the leader

Question 8

The two kinds of behaviors (behavioral approach) and what they mean

Answer 8

Task behaviors facilitate goal accomplishment

Relationship behaviors help followers feel comfortable with themselves, with each other and with the situation they are in

Question 9

Blake and Mouton’s managerial grid was designed for who and when?

Answer 9

Exxon in the early 1960s

Question 10

5 types of Management styles in Blake and Mouton’s grid

Answer 10

Impoverish Management
Authority Compliance Management
Country Club Management
Middle of the Road Management
Team Management

Question 11

Which management style represents the lowest level of concern for both results and people

Answer 11

Impoverish Management

Question 12

What type of management style is usually highly trained, organized experienced and qualified?

Answer 12

Authority Compliance Management

Question 13

Who is the accommodating manager?

Answer 13

Country Club Management

Question 14

Laissez-faire leadership falls under what type of management?

Answer 14

Middle of the road

Question 15

What type of management has a consultative approach that takes advantage of group resourcefulness to determine how to achieve

Answer 15

Team Management

Question 16

What type of leadership is described as leaders changing the degree to which they are directive versus supportive based on changing needs of followers?

Answer 16

Situational

Question 17

With situational leadership - S1 High directive- low supportive is known as what?

Answer 17

directing

Question 18

With situational leadership - S2 High directive - high supportive

Answer 18

Coaching

Question 19

With situational leadership - S3 High Supportive - Low directing

Answer 19

Supporting

Question 20

With situational leadership - S4 Low Supportive - High Directive

Answer 20

Delegating

Question 21

What type of leadership is concerned with emotions, values, ethics, standards and long term goals?

Answer 21

Transformational Leadership

Question 22

Servant leaders should:

Answer 22

Be attentive to the concerns of their followers
Empathize with their followers
Nurture their followers

Question 23

What type of leadership is described?

How leaders encourage people to adapt when confronted with problems, challenges, and changes

Answer 23

Adaptive Leadership

Question 24

5 Types of Power

Answer 24

Legitimate, Reward, Expert, Referent, Coercive

Question 25

Power is ___

Answer 25

the capacity of one party to influence another party

Question 26

What is legitimate power?

Answer 26

the target person believes that the agent has the right to make the request and the target person has the obligation to comply

Question 27

What is reward power?

Answer 27

the target person complies to obtain rewards believed to be controlled by the agent

Question 28

The target person complies due to a belief that the agent has a special knowledge, is what kind of power?

Answer 28

Expert Power

Question 29

If the target person complies due to admiration or identification with the agent and seeks approval, what power is in play?

Answer 29

Referent Power

Question 30

Coercive Power is what?

Answer 30

When the target person complies to avoid punishment believed to be controlled by the agent

Question 31

Personal Power includes what two other types of power?

Answer 31

Expert and referent

Question 32

Positional Power includes what 5 types of power?

Answer 32

Legitimate, Reward, Coercive, Information, Ecological

Question 33

Most fire officers will find that their greatest challenge relates to ____

Answer 33

Managing People

Question 34

What focuses on the task of managing people using physical, financial, and time assets?

Answer 34

Human resource management

Question 35

Human resource planning is ____

Answer 35

is the process of having the right number of people in the right place at the right time who can accomplish a task efficiently and effectively

Question 36

Human resource development is___

Answer 36

all activities to train and educate the employees

Question 37

What is a formal document that outlines the basic reason for the organizations existence and is designed to guide actions of all employees?

Answer 37

Mission Statement

Question 38

Seven Steps of Delegation

Answer 38

1. Define your desired results 2. Select the appropriate fire fighter 3. Determine level of delegation 4. Clarify expectations and set parameters 5. Give authority to match the level of responsibility 6. Provide background information 7. Arrange feedback during the process

Question 39

What is a behavioral approach to reducing human error in high risk or high consequence activities?

Answer 39

Crew Resource Management

Question 40

CRM was developed by who? for what industry?

Answer 40

NASA, Aviation

Question 41

Dupont's Dirty Dozen has 6 "Lack ofs" what are they?

Answer 41

Communication, Knowledge, Teamwork, Resources, Assertiveness, Awareness

Question 42

Dupont's Dirty Dozen has 6 other traits not "lack ofs" what are they?

Answer 42

Complacency, Distraction, Fatigue, Pressure, Stress, Norms

Question 43

What are Dupont's Dirty Dozen a list of?

Answer 43

Reasons and ways that humans make mistakes

Question 44

Active Failures are?

Answer 44

the unsafe acts committed by people who are in direct contact with the situation or system

Question 45

Latent Conditions are?

Answer 45

the inevitable "resident pathogens" within the system

Question 46

3 Activities in the CRM error management model, in order of how errors are caught

Answer 46

Avoidance (greatest opportunity to prevent errors) Entrapment Mitigation

Question 47

The first indication of an error is often?

Answer 47

a discrepancy between what is going on and what should be occurring

Question 48

5 Steps of the Assertive Statement Process

Answer 48

``` Use an opening/attention getter State your concern. Use an owned emotion. State the problem as you see it. State a solution. Obtain agreement or buy-in. ```

Question 49

What makes up the triangle of leadership in CRM?

Answer 49

Effective leadership, Trust and respect, leadership skills

Question 50

6 Steps to Maintain emergency scene situational awareness

Answer 50

1. Fight the fire 2. Assess problems in the time available 3. Gather information from all sources 4. Choose the best option 5. Monitor results and alter the plan as necessary 6. Beware of situational awareness loss factors

Question 51

5 Suggestions for the new fire officer to build trust

Answer 51

1. Know the fire officer job 2. Be consistent 3. Walk your talk 4. Support your firefighters 5. Make firefighters feel strong