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IT 360T > IT: Chapter 2: Global E-Business and Collaboration > Flashcards

IT: Chapter 2: Global E-Business and Collaboration Flashcards

1
Q

Business

A

a formal organization whose aim is to produce products or provide services for a profit

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2
Q

Strategic Choice

A

determines your likely customers, the kinds of employees you will need, production methods and facilities needed, the marketing themes and many other choices

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3
Q

ABBREV: Four basic business functions

A

MSFH

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4
Q

Four Basic Business Functions

A

Manufacturing and Production
Sales and Marketing
Finance and accounting
Human Resources

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5
Q

Manufacturing and Production business process

A

Assembling the product
Checking for Quality
Producing bills of materials

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6
Q

Sales and Marketing business process

A

identifying customers
Making customers aware of the product
Selling the product

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7
Q

Finance and Accounting business process

A

Paying creditors
Creating financial statements
Managing cash accounts

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8
Q

Human Resources business process

A

Hiring employees
Evaluating employees’ job performance
Enrolling employees in benefits plan

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9
Q

ABBREV: Five Basic Business Entities

A

SCEIP

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10
Q

Five Basic Business Entities

A 
Supplier
Customers
Employees
Invoices/payments
Products and services
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11
Q

Business process

A

logically related set of tasks that define how specific business tasks are performed

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12
Q

Functional

A

require coordination across departments

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13
Q

Cross-functional

A

interactions ex, fulfilling customer order

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14
Q

Senior Management

A

makes long-range strategic decisions about products and services as well as ensures financial performance of the firm

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15
Q

Middle Management

A

carries out the programs and plans of senior management

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16
Q

Operational Management

A

Responsible for monitoring the daily activities of the business

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17
Q

Knowledge workers

A

Designs products and services and create new knowledge for the firm

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18
Q

Data Workers

A

assists with administrative work at all levels of the firm

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19
Q

Production or service workers

A

actually produce the product and deliver the service

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20
Q

ABBREV: Levels in a Firm

A

SMO

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21
Q

Levels in a Firm

A 
Senior Management
Middle Management (Scientists and knowledge workers)
Operational Management (Production and service workers, data workers)
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22
Q

To stay in business, a firm must

A

monitor changes in its environment of every business

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23
Q

Businesses fail because

A

they failed to respond adequately to changes in environments

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24
Q

To be successful, an organization must constantly

A

monitor and respond to developments in the environment

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25
Q

ABBREV: Global Environmental factors

A

TEPI

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26
Q

Global Environmental Factors

A

Technology and Science
Economy
Politics
International Change

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27
Q

ABBREV: Immediate environment factors

A

CSCRS

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28
Q

Immediate environment factors

A 
Customers
Suppliers
Competitors
Regulations
Stockholders
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29
Q

Systems for Management Decision Making and Business Intelligence

A

Transaction Processing Systems

Systems for business intelligence

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30
Q

Transaction Processing Systems (TPS) defintion

A

a computerized system that performs and records the daily routine transactions necessary to conduct business

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31
Q

Example of TPS

A

payroll processing

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32
Q

Business intelligence definition

A

a contemporary term for data and software tools for organizing, analyzing, and providing access to data

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33
Q

Systems for business intelligence

A

focus on delivering information to support management decision making

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34
Q

ABBREV: Types of Systems Business Intelligence

A

MDE

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35
Q

Types of Systems Business Intelligence

A

Management Information Systems (MIS)
Decision Support System (DSS)
Executive Support System (ESS)

36
Q

Who does Management Information Systems (MIS) provide for?

A

middle managers

37
Q

What does Management Information Systems do?

A

Summarize and report on the company’s basic operations using data supplied by transaction processing systems

38
Q

Who does Decision Support Systems (DSS) provide for?

A

Middle managers

39
Q

What does Decision Support Systems do?

A

-support non-routine decision making

40
Q

Where does DSS use information from?

A

TPS and MIS as well as external sources

41
Q

Model driven DSS

A

Voyage-estimating systems

42
Q

Data driven DSS

A

Intrawest’s marketing analysis systems

43
Q

Executive Support Systems(ESS) serve

A

senior managers

44
Q

What does ESS do?

A
  • address strategic issues and long-term trends

- provide generalized computing capacity that can be applied to changing array of problems

45
Q

Digital Dashboard is used in

A

Executive Support Systems (ESS)

46
Q

Digital dashboard

A

delivers comprehensive and accurate information for decision making often using a single screen

47
Q

Enterprise application

A

systems that span functional area, focus on executing business processes across the firm, and include all levels of management

48
Q

How does Enterprise Application help businesses?

A

become more flexible and productive by coordinating their business processes more closely and integrating groups of processes

49
Q

ABBREV: four major types of Enterprise Application

A

ESCK

50
Q

Four Major Types of Enterprise Application

A

Enterprise systems
Supply Chain Management
Customer relationship management systems
Knowledge management systems

51
Q

Enterprise Systems is also known as

A

Enterprise Resource Planning (ERP)

52
Q

What does Enterprise systems do?

A
  • integrate data into single system
  • speed communication
  • greater flexibility
  • enable managers to assemble overall view of operations
53
Q

What does Supply Chain Management (SCM) do?

A

manage relationships with suppliers, purchasing firms, distributors, and logistics companies

54
Q

SCM is a type of __________ systems

A

interorganizaitonal system

55
Q

Interorganizational system

A

automating flow of information across organization boundaries

56
Q

What does Customer Relationship Management Systems do?

A

help manage relationship with customers

57
Q

What are the goals of Customer Relationship Management Systems?

A

OIII

  • Optimize revenue
  • Improve customer satisfaction
  • Increase customer retention
  • identify and retain most profitable customers
58
Q

What do knowledge management systems do?

A

manage processes for capturing and applying knowledge and expertise

59
Q

Intranets and Extranets are

A

technology platforms that increase integration and expedite the flow of information

60
Q

Intranets

A

internal networks based on internet standards, often are private access in a company’s website

61
Q

Extranet

A

company websites accessible only to authorized vendors and suppliers

62
Q

E-business

A

use of digital technology and internet to drive major business processes

63
Q

E-commerce

A

buying and selling goods and services through internet

64
Q

E-government

A

using internet technology to deliver information and services to citizens, employees, and busineses

65
Q

Collaboration

A

working with others to achieve shared and explicit goals

66
Q

ABBREV: growing importance of Collaboration

A

NGOSEC

67
Q

Growing importance of Collaboration

A 
Changing nature of work
Growth of professional work
Changing organization of the firm
Changing scope of the firm
Emphasis on innovation
Changing culture of work and business
68
Q

Requirements for Collaboration

A

Collaboration Capability & Collaboration Technology
Collaboration Quality
Firm Performance

69
Q

Same Place-Same Time

A

face to face interactions

70
Q

Different Place - Same time

A

Remote interactions

71
Q

Same place - different time

A

continuous task

72
Q

Different Place - Different Time

A

Communication + Coordination

73
Q

Time/Space Collaboration Tool Matrix

A

whether they support interactions at the same or different time or place and whether these interactions are remote or co-located

74
Q

Information Systems department

A

the formal organizational unit responsible for information technology services

75
Q

Information systems department responsible for

A

maintaining the hardware, software, data storage, and networks that compromise the firm’s IT infrastructure

76
Q

Programmers

A

highly trained technical specialist who write the software instructions for computers

77
Q

Systems Analysts

A

constitute the principal liaisons between the information systems groups and the rest of the organization

78
Q

ABBREV: Senior managers of IT department

A

ISPK

78
Q

Information Systems Managers

A

leaders of teams

79
Q

Senior Managers

A

Chief Information Officer (CIO)
Chief Security Officer (CSO)
Chief Privacy Officer (CPO)
Chief Knowledge Officer(CKO)

80
Q

CIO - Chief Information officer

A

oversees the use of information technology in the firm

81
Q

CSO - Chief Security Officer

A

in charge of information systems security for the firm and is responsible for enforcing the firm’s information security policy

82
Q

CPO - Chief Privacy Officer

A

responsible for ensuring that the company complies with existing data privacy laws

83
Q

CKO - Chief Knowledge Officer

A

responsible for the firm’s knowledge management program

84
Q

End Users

A

representatives of departments outside of the information systems group for whom applications are developed

IT 360T (10 decks)

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