ISYS 363 Ch. 9 Flashcards
What is the purpose of making a business case for an information system?
Define the legal requirements of the new system.
Define the hardware infrastructure that will support the new system.
Define what the organization needs from the new system.
Define the value expected from the investment in the system.
Define the approach to take in acquiring the information system.
Define the value expected from the investment in the system.
“Making the business case” is best defined as ________ the value provided by a system.
identifying and limiting
limiting and presenting
describing
describing and presenting
identifying, quantifying, and presenting
identifying, quantifying, and presenting
Which of the following terms refers to the difficulty of showing that information system investments generate significant productivity gains?
Tangible cost phenomenon
Proxy variability
Inverted cost curve
Productivity paradox
Statistical anomaly
Productivity paradox
________________ is(are) sometimes attributed for productivity challenges related to the time when an organization makes an investment until benefits are actually realized.
Time lags
Time cycles
Liabilities
Assets
Downtime
Time lags
When examining overall IS productivity in an industry, ______________ occurs when benefits are difficult to identify because innovations may be beneficial for individual firms, but not the industry as a whole.
redistribution
mismanagement
measurement
competition
lag times
redistribution
When the system fails to improve productivity because of poor design and implementation, the cause is often _______________________.
intangible costs
measurement problems
mismanagement
time lags
redistribution
mismanagement
The three types of arguments typically made in the business case for an information system are ________.
costs, benefits, and facts
facts, fear, and costs
faith, fear, and facts
fear, benefits, and competition
faith, data, and profits
faith, fear, and facts
The business case for a new information system includes this argument: “We must have this new system to keep up with our competition.” This is an example of a _________-based argument.
faith
fact
benefit
fear
profit
fear
The financial analysis associated with investing in a new information system should include ______________________, which includes all acquisition, use, and maintenance costs.
intangible benefits
recurring costs
intangible costs
the total cost of ownership
both intangible costs and benefits
the total cost of ownership
A ___________ analysis is used to determine when the costs of a new training program are equal to the benefits to the organization.
net present value
risk-assessment
break-even
systems
weighted multicriteria
break-even
The _____________ is used to decide which of several different IS investments is the most desirable for the organization to accept.
internal rate of return
discount rate
cost-benefit analysis
break-even point
weighted multicriteria analysis
weighted multicriteria analysis
Which of the following is a process that a company like Netflix would use to develop, build, and maintain a system to improve movie recommendations?
Net present value analysis
Weighted multicriteria analysis
Systems analysis and design
Break-even analysis
Risk analysis
Systems analysis and design
When a company has a unique software need that cannot be satisfied by generic technologies, it will usually choose a(n) ____________ software option.
embedded
customized
off-the-shelf
generic
personal productivity
customized
The ________________ has primary responsibility in a systems development project.
database analyst
data scientist
infrastructure analyst
systems analyst
network administrator
systems analyst
The phases of the systems development life cycle (SDLC), in order, are:
planning and selection; analysis; design; implementation and operation
analysis; design; planning and selection
design; analysis; planning and selection; implementation and operations
analysis; planning and selection; implementation and operation.
design; planning and selection; implementation and operation.
planning and selection; analysis; design; implementation and operation
A critical task in the systems analysis phase of the SDLC is _________________.
requirements collection
estimating tangible benefits
usability testing
estimating tangible costs
human-computer interaction design
requirements collection
The type of testing that involves actual system users performing tests of the new system with actual data is called ___________ testing.
beta
developmental
alpha
usability
performance
beta
Which type of systems maintenance is performed to enable the system to accommodate changes in functionality due to changing business needs?
Adaptive maintenance
Corrective maintenance
Intuitive maintenance
Preventative maintenance
Perfective maintenance
Adaptive maintenance
When a company purchases an existing system from an outside vendor, it is obtaining the system through ______________.
end-user development
insourcing
external acquisition
in-house development
outsourcing
external acquisition
Which of the following is NOT a recommended part of making an external acquisition of an information system?
Prototyping
Developing a request for proposal
Vendor selection
Systems planning and selection
Systems analysis
Prototyping
Which of the following statements best characterizes the purpose of a request for proposal?
Request a list of the vendor’s employees.
Convey requirements to prospective vendors and invite them to submit a proposal to meet those requirements.
Request a list of the vendor’s previous clients.
Request that a vendor send in information on its qualifications.
Request some general information about a vendor’s services.
Convey requirements to prospective vendors and invite them to submit a proposal to meet those requirements.
As a way to reduce the burden of managing the software infrastructure, firms may choose to use _______________ to access applications in the cloud on an as-needed basis using standard Web-enabled interfaces.
software asset management
Infrastructure as a Service (IaaS)
FTP
embedded software
Software as a Service (SaaS)
Software as a Service (SaaS)
Which of the following involves using an external firm to provide some or all of an organization’s information systems development?
Rapid application development
Outsourcing
Franchising
Prototyping
Benchmarking
Outsourcing
A software license that allows users to use the software without restrictions is called ______________.
private domain software
non-protective open source
public domain software
proprietary
open source
public domain software
The most critical aspect of a successful outsourcing project’s success is:
limited interactions between the outsourcing firm and management
casually-defined performance measures
on-going management of the outsourcing alliance.
a vague outsourcing contract.
a weak CIO
on-going management of the outsourcing alliance.
the observation that productivity increases at a rate that is lower than expected when new technologies are introduced
productivity paradox
techniques that contrast the total expected tangible costs versus the tangible benefits of an investment
cost–benefit analysis
a type of cost–benefit analysis to identify at what point (if ever) tangible benefits equal tangible costs
break-even analysis
a type of cost–benefit analysis of the cash flow streams associated with an investment
net-present-value analysis
a method for deciding among different information systems investments or alternative designs for a given system in which requirements and constraints are weighted on the basis of their importance
weighted multicriteria analysis
