ISYS 363 Ch. 9 Flashcards

1
Q

What is the purpose of making a business case for an information system?

Define the legal requirements of the new system.

Define the hardware infrastructure that will support the new system.

Define what the organization needs from the new system.

Define the value expected from the investment in the system.

Define the approach to take in acquiring the information system.

A

Define the value expected from the investment in the system.

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2
Q

“Making the business case” is best defined as ________ the value provided by a system.

identifying and limiting

limiting and presenting

describing

describing and presenting

identifying, quantifying, and presenting

A

identifying, quantifying, and presenting

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3
Q

Which of the following terms refers to the difficulty of showing that information system investments generate significant productivity gains?

Tangible cost phenomenon

Proxy variability

Inverted cost curve

Productivity paradox

Statistical anomaly

A

Productivity paradox

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4
Q

________________ is(are) sometimes attributed for productivity challenges related to the time when an organization makes an investment until benefits are actually realized.

Time lags

Time cycles

Liabilities

Assets

Downtime

A

Time lags

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5
Q

When examining overall IS productivity in an industry, ______________ occurs when benefits are difficult to identify because innovations may be beneficial for individual firms, but not the industry as a whole.

redistribution

mismanagement

measurement

competition

lag times

A

redistribution

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6
Q

When the system fails to improve productivity because of poor design and implementation, the cause is often _______________________.

intangible costs

measurement problems

mismanagement

time lags

redistribution

A

mismanagement

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7
Q

The three types of arguments typically made in the business case for an information system are ________.

costs, benefits, and facts

facts, fear, and costs

faith, fear, and facts

fear, benefits, and competition

faith, data, and profits

A

faith, fear, and facts

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8
Q

The business case for a new information system includes this argument: “We must have this new system to keep up with our competition.” This is an example of a _________-based argument.

faith

fact

benefit

fear

profit

A

fear

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9
Q

The financial analysis associated with investing in a new information system should include ______________________, which includes all acquisition, use, and maintenance costs.

intangible benefits

recurring costs

intangible costs

the total cost of ownership

both intangible costs and benefits

A

the total cost of ownership

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10
Q

A ___________ analysis is used to determine when the costs of a new training program are equal to the benefits to the organization.

net present value

risk-assessment

break-even

systems

weighted multicriteria

A

break-even

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11
Q

The _____________ is used to decide which of several different IS investments is the most desirable for the organization to accept.

internal rate of return

discount rate

cost-benefit analysis

break-even point

weighted multicriteria analysis

A

weighted multicriteria analysis

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12
Q

Which of the following is a process that a company like Netflix would use to develop, build, and maintain a system to improve movie recommendations?

Net present value analysis

Weighted multicriteria analysis

Systems analysis and design

Break-even analysis

Risk analysis

A

Systems analysis and design

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13
Q

When a company has a unique software need that cannot be satisfied by generic technologies, it will usually choose a(n) ____________ software option.

embedded

customized

off-the-shelf

generic

personal productivity

A

customized

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14
Q

The ________________ has primary responsibility in a systems development project.

database analyst

data scientist

infrastructure analyst

systems analyst

network administrator

A

systems analyst

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15
Q

The phases of the systems development life cycle (SDLC), in order, are:

planning and selection; analysis; design; implementation and operation

analysis; design; planning and selection

design; analysis; planning and selection; implementation and operations

analysis; planning and selection; implementation and operation.

design; planning and selection; implementation and operation.

A

planning and selection; analysis; design; implementation and operation

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16
Q

A critical task in the systems analysis phase of the SDLC is _________________.

requirements collection

estimating tangible benefits

usability testing

estimating tangible costs

human-computer interaction design

A

requirements collection

17
Q

The type of testing that involves actual system users performing tests of the new system with actual data is called ___________ testing.

beta

developmental

alpha

usability

performance

A

beta

18
Q

Which type of systems maintenance is performed to enable the system to accommodate changes in functionality due to changing business needs?

Adaptive maintenance

Corrective maintenance

Intuitive maintenance

Preventative maintenance

Perfective maintenance

A

Adaptive maintenance

19
Q

When a company purchases an existing system from an outside vendor, it is obtaining the system through ______________.

end-user development

insourcing

external acquisition

in-house development

outsourcing

A

external acquisition

20
Q

Which of the following is NOT a recommended part of making an external acquisition of an information system?

Prototyping

Developing a request for proposal

Vendor selection

Systems planning and selection

Systems analysis

A

Prototyping

21
Q

Which of the following statements best characterizes the purpose of a request for proposal?

Request a list of the vendor’s employees.

Convey requirements to prospective vendors and invite them to submit a proposal to meet those requirements.

Request a list of the vendor’s previous clients.

Request that a vendor send in information on its qualifications.

Request some general information about a vendor’s services.

A

Convey requirements to prospective vendors and invite them to submit a proposal to meet those requirements.

22
Q

As a way to reduce the burden of managing the software infrastructure, firms may choose to use _______________ to access applications in the cloud on an as-needed basis using standard Web-enabled interfaces.

software asset management

Infrastructure as a Service (IaaS)

FTP

embedded software

Software as a Service (SaaS)

A

Software as a Service (SaaS)

23
Q

Which of the following involves using an external firm to provide some or all of an organization’s information systems development?

Rapid application development

Outsourcing

Franchising

Prototyping

Benchmarking

A

Outsourcing

24
Q

A software license that allows users to use the software without restrictions is called ______________.

private domain software

non-protective open source

public domain software

proprietary

open source

A

public domain software

25
Q

The most critical aspect of a successful outsourcing project’s success is:

limited interactions between the outsourcing firm and management

casually-defined performance measures

on-going management of the outsourcing alliance.

a vague outsourcing contract.

a weak CIO

A

on-going management of the outsourcing alliance.

26
Q

the observation that productivity increases at a rate that is lower than expected when new technologies are introduced

A

productivity paradox

27
Q

techniques that contrast the total expected tangible costs versus the tangible benefits of an investment

A

cost–benefit analysis

28
Q

a type of cost–benefit analysis to identify at what point (if ever) tangible benefits equal tangible costs

A

break-even analysis

29
Q

a type of cost–benefit analysis of the cash flow streams associated with an investment

A

net-present-value analysis

30
Q

a method for deciding among different information systems investments or alternative designs for a given system in which requirements and constraints are weighted on the basis of their importance

A

weighted multicriteria analysis