ISYS 363 Ch. 9 Flashcards
What is the purpose of making a business case for an information system?
Define the legal requirements of the new system.
Define the hardware infrastructure that will support the new system.
Define what the organization needs from the new system.
Define the value expected from the investment in the system.
Define the approach to take in acquiring the information system.
Define the value expected from the investment in the system.
“Making the business case” is best defined as ________ the value provided by a system.
identifying and limiting
limiting and presenting
describing
describing and presenting
identifying, quantifying, and presenting
identifying, quantifying, and presenting
Which of the following terms refers to the difficulty of showing that information system investments generate significant productivity gains?
Tangible cost phenomenon
Proxy variability
Inverted cost curve
Productivity paradox
Statistical anomaly
Productivity paradox
________________ is(are) sometimes attributed for productivity challenges related to the time when an organization makes an investment until benefits are actually realized.
Time lags
Time cycles
Liabilities
Assets
Downtime
Time lags
When examining overall IS productivity in an industry, ______________ occurs when benefits are difficult to identify because innovations may be beneficial for individual firms, but not the industry as a whole.
redistribution
mismanagement
measurement
competition
lag times
redistribution
When the system fails to improve productivity because of poor design and implementation, the cause is often _______________________.
intangible costs
measurement problems
mismanagement
time lags
redistribution
mismanagement
The three types of arguments typically made in the business case for an information system are ________.
costs, benefits, and facts
facts, fear, and costs
faith, fear, and facts
fear, benefits, and competition
faith, data, and profits
faith, fear, and facts
The business case for a new information system includes this argument: “We must have this new system to keep up with our competition.” This is an example of a _________-based argument.
faith
fact
benefit
fear
profit
fear
The financial analysis associated with investing in a new information system should include ______________________, which includes all acquisition, use, and maintenance costs.
intangible benefits
recurring costs
intangible costs
the total cost of ownership
both intangible costs and benefits
the total cost of ownership
A ___________ analysis is used to determine when the costs of a new training program are equal to the benefits to the organization.
net present value
risk-assessment
break-even
systems
weighted multicriteria
break-even
The _____________ is used to decide which of several different IS investments is the most desirable for the organization to accept.
internal rate of return
discount rate
cost-benefit analysis
break-even point
weighted multicriteria analysis
weighted multicriteria analysis
Which of the following is a process that a company like Netflix would use to develop, build, and maintain a system to improve movie recommendations?
Net present value analysis
Weighted multicriteria analysis
Systems analysis and design
Break-even analysis
Risk analysis
Systems analysis and design
When a company has a unique software need that cannot be satisfied by generic technologies, it will usually choose a(n) ____________ software option.
embedded
customized
off-the-shelf
generic
personal productivity
customized
The ________________ has primary responsibility in a systems development project.
database analyst
data scientist
infrastructure analyst
systems analyst
network administrator
systems analyst
The phases of the systems development life cycle (SDLC), in order, are:
planning and selection; analysis; design; implementation and operation
analysis; design; planning and selection
design; analysis; planning and selection; implementation and operations
analysis; planning and selection; implementation and operation.
design; planning and selection; implementation and operation.
planning and selection; analysis; design; implementation and operation