ISYS 363 Ch. 5 Flashcards

1
Q

Which of the following statements best describes collaboration?

A supervisor schedules sales clerks for appointments during the upcoming week.

Three people from different departments work together on a sales presentation.

A payroll clerk reviews the employees’ weekly time cards.

One person schedules appointments for one or more employees.

A sales manager reviews the monthly expense reports of the organization’s sales staff.

A

Three people from different departments work together on a sales presentation.

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2
Q

Traditional task forces are more strategically being replaced with _____________.

Virtual teams

Systems analysis

Team goalies

Entity relationship teams

Team productivity

A

Virtual teams

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3
Q

Which of the following statements gives the best description of the purpose of collaboration management tools?

These tools allow users to send files, documents, and pictures to one another and share information.

These tools are used to facilitate virtual or collocated meetings and manage group activities

These tools enable webinars.

These tools allow information sharing and rich interactions among users.

None of these statements correctly describes the purpose of collaboration management tools.

A

These tools are used to facilitate virtual or collocated meetings and manage group activities

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4
Q

A widely-used tool for asynchronous group communication is the _____________.

electronic meeting system

shared whiteboard

discussion forum

video conferencing

online chat

A

discussion forum

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5
Q

According to the text, the picture phone was first shown by ___________ in the 1960s.

Kodak

Disney

Apple

Google

Microsoft

A

Disney

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6
Q

By creating an employee portal based on a company intranet, organizations can provide many human resource capabilities to their employees via _____________.

decision support systems

employee self-service

transaction processing

electronic meeting systems

collocated teams

A

employee self-service

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7
Q

The main innovation attributed to Web 2.0 is accredited to _____________________.

Audio

HTML

HTTPS

Social media

Hypertext

A

Social media

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8
Q

Successful Web 2.0 applications rely on the ______, the notion that the value of the application increases as the number of users increases.

exit rate

bounce rate

affiliate effect

network effect

conversion rate

A

network effect

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9
Q

A(n) _______ is a new application or website that uses data from one or more service providers to create a unique application.

mashup

joint venture

alliance

partnership

rumble

A

mashup

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10
Q

With the _______ Web, search engines will be able to give richer and more accurate responses to search requests.

syntactical

grammar-driven

meaningful

mashup

semantic

A

semantic

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11
Q

Enterprise 2.0 offers businesses all of the following advantages EXCEPT _______.

improving organizational knowledge sharing

making the business more innovative

enhancing connections with customers

increasing the difficulty of expanding their market share

making the business more productive

A

increasing the difficulty of expanding their market share

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12
Q

A popular synchronous Enterprise 2.0 application that enables multiple participants to communicate is _______.

spreadsheet

a microblogging tool

instant messaging

a discussion forum

a blog

A

instant messaging

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13
Q

_______ is the distribution of digital media for on-demand playback on digital media players.

Online chats

Microblogging

Webcasts

Discussion forums

Instant messaging

A

Webcasts

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14
Q

The act of _______ involves manually adding metadata to documents and other types of media to help in social cataloging.

tagging

uploading

broadcasting

spotting

marking

A

tagging

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15
Q

Which of the following is an example of a cloud-based messaging tool?

WhatsApp

Instagram

Facebook

Twitter

Flicker

A

WhatsApp

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16
Q

Organizations are using an automated system called ______________ to initiate conversations with customers.

Horizon Live

Facebook

SQL

Snapchat

Chatbots

A

Chatbots

17
Q

Based on the concept of collective intelligence, _______ is the creation of goods or services by self-organizing communities.

representational delight

structural enhancement

functional convenience

functional strength

peer production

A

peer production

18
Q

A _______ is a Web site that allows people to post, add, edit, comment, and access information, including a database that keeps a history of all prior versions and changes.

tweet

blog

chat

wiki

microblog

A

wiki

19
Q

The phenomenon of ________ enables companies to use everyday people as a cheap labor force.

multisourcing

groupsourcing

crowdsourcing

insourcing

outsourcing

A

crowdsourcing

20
Q

A business that creates advertisements in a way that entices viewers to share the message with their friends through email or social networks is engaging in ________.

crowdsourcing

viral marketing

social search

open innovation

microblogging

A

viral marketing

21
Q

Which of the following is NOT a critical factor in a successful viral marketing campaign?

Make a sequel.

Make it difficult to find the ad on the Web.

Do something unexpected.

Make the content easy to access and share.

Make people feel something.

A

Make it difficult to find the ad on the Web.

22
Q

Which of the following features is a critical success factor for internal Enterprise 2.0 tools?

Providing the tools

Creating applications with no particular organizational objective

A corporate culture of knowledge sharing, trust, and honest feedback

Familiarity with the tools on a personal level

Limited engagement by senior managers

A

A corporate culture of knowledge sharing, trust, and honest feedback

23
Q

A dangerous aspect of Enterprise 2.0 applications that allow close collaboration by increasing data sharing is_______.

lengthy implementation procedures

unwillingness to change

high usability expectations

concern about security

impatience

A

concern about security

24
Q

The notion that organizations will not adopt a new technology unless they see tangible benefits is called ________________.

Technological integration

Technological sound

Technological inertia

Enterprise inertia

Enterprise integration

A

Technological inertia

25
Q

One of the challenges for smaller businesses in using collaborative Enterprise 2.0 tools is ________.

unwillingness to change

limited network effects because of failure to achieve critical mass

the right organizational culture

the right workforce composition

failure to integrate the tools

A

limited network effects because of failure to achieve critical mass