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ISYS 363 > ISYS 363 Ch. 7 > Flashcards

ISYS 363 Ch. 7 Flashcards

1
Q

When purchasing goods from Amazon.com, which of the following terms refers to the process of creating an account, adding items to the shopping cart, providing billing and shipping information, and submitting the order?

Inbound logistics

Order-to-cash process

Make-to-order process

Enterprise system management

Make-to-stock process

A

Order-to-cash process

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2
Q

Which of the following is NOT a traditional functional area of a business?

Accounting and finance

Human resources

Advertising

Marketing and sales

Supply chain management

A

Advertising

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3
Q

Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these vendors?

Make-to-order process

Procure-to-pay process

Order-to-cash process

Value chain procurement

Make-to-stock process

A

Procure-to-pay process

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4
Q

The core business process in which goods are not manufactured until a sales order is actually received is called ________________.

make-to-stock

order-to-cash

make-to order

procure-to-pay

value chain

A

make-to order

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5
Q

The set of business activities that add value to the end product is referred to as a __________

critical path

key sequence

essential structure

primary flow

value chain

A

value chain

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6
Q

The core activity of inbound logistics involves:

order processing.

manufacturing of end products.

distribution of end products.

receiving and stocking raw materials, parts, and products.

selling of end products to customers.

A

receiving and stocking raw materials, parts, and products.

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7
Q

The outbound logistics core activity is associated with:

receiving and stocking raw materials, parts, and products.

selling of end products to customers.

distribution of end products.

manufacturing of end products.

order processing.

A

distribution of end products.

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8
Q

The core business process that focuses on after-sale activities is:

receiving and stocking raw materials, parts, and products.

sales of end products.

distribution of end products.

customer service.

order processing.

A

customer service.

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9
Q

The support activity that ensures that employees have the hardware, software, and network access required to perform their jobs is ________.

human resources activities

infrastructure activities

technology development activities

procurement activities

administrative activities

A

infrastructure activities

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10
Q

Organizations that build Internet, intranet, extranet, or mobile applications are utilizing the ______________ support business activity.

infrastructure

procurement

human resources

technology development

administrative

A

technology development

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11
Q

A key distinction between the business processes of manufacturing businesses versus service businesses is:

service businesses do not require the sales and marketing core business process.

manufacturing businesses do not require the customer service core business process.

service businesses do not require much emphasis on inbound and outbound logistics core business processes.

service businesses do not deal with products whereas manufacturing businesses do.

neither type of business requires the human resources core business process.

A

service businesses do not require much emphasis on inbound and outbound logistics core business processes.

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12
Q

Company A is a supplier to company B and provides information through its value chain to its customer (company B). Company B is a supplier to company C and provides information through its value chain to its customer (company C). Connecting the value chains so that information flows between companies creates a ________ system.

value

enterprise

structural

unified

intranet

A

value

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13
Q

Systems that have been created to support the processing needs of particular business activities in particular departments are termed ___________ applications.

support

enterprise

standalone

integrated

primary

A

standalone

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14
Q

Standalone systems that cannot integrate with other systems easily are generally called _____________ systems, and are frequently on the list of systems that need to be replaced.

primary

legacy

enterprise

integrated

support

A

legacy

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15
Q

In an effort to correct the problems associated with standalone systems, organizations have turned to _______________ systems.

support

enterprise-wide

legacy

core

primary

A

enterprise-wide

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16
Q

An information system that supports functional areas, business processes, and decision making within an organization is ________________.

internally focused

stakeholder-focused

customer-focused

supplier-focused

externally focused

A

internally focused

17
Q

___________ applications are part of an interorganizational information system that facilitates the upstream flow of information.

Supply chain management

Executive support

Customer relationship management

Management information

Decision support

A

Supply chain management

18
Q

Most enterprise software is built around a set of ________, which reflect techniques and processes that have consistently shown superior results.

predictable routines

operational guidelines

best practices

functional guidelines

accreditation standards

A

best practices

19
Q

Which of the following is NOT a basic step of business process management?

Surveying customers about product preferences

Understanding and measuring existing processes

Developing a vision that specifies business objectives

Identifying critical processes to be redesigned

Identifying ways to improve processes with information systems

A

Surveying customers about product preferences

20
Q

Software, such as Microsoft Office, that is written by third-party vendors for the needs of different users and organizations is known as ________ software.

off-the-shelf

custom

network

business process

open source

A

off-the-shelf

21
Q

Features of an ERP system include all of the following EXCEPT:

consistent look and feel.

enhanced organization-wide access to data.

tailored to each organization’s unique business needs.

centralized storage of data.

compliant with regulatory requirements.

A

tailored to each organization’s unique business needs.

22
Q

Core components of ERP systems include all of the following EXCEPT:

employee recruitment.

customer relationship management.

inbound logistics.

financial reporting.

sales and marketing.

A

customer relationship management.

23
Q

An activity that is critical in the implementation of an ERP system but is often underestimated is that of _________.

customizing the user interface

installing the software on the hardware

configuring the ERP system parameters

selecting the color of the fonts and screen background

connecting the network

A

configuring the ERP system parameters

24
Q

All of the following are important recommendations to achieve a successful enterprise system implementation EXCEPT:

look beyond ERP.

minimize the time devoted to training.

secure executive sponsorship.

get help from outside experts.

involve the right people.

A

minimize the time devoted to training.

25
Q

If the organization fails to include the right people in an enterprise system implementation project, all of the following problems may occur EXCEPT:

essential business requirements may be overlooked.

money can be saved with a faster implementation.

people may refuse to use the new system.

different perspectives will not be captured.

people may react negatively to the new system.

A

money can be saved with a faster implementation.

26
Q

the set of processes associated with procuring goods from external vendors

A

procure-to-pay process

27
Q

the set of processes associated with selling a product or service

A

order-to-cash process

28
Q

the set of processes associated with producing goods based on customers’ orders

A

make-to-order process

29
Q

the set of processes associated with producing goods based on demand forecasts

A

make-to-stock process

30
Q

an information flow that relates to the information that is produced by a company and sent along to another organization, such as a distributor

A

downstream information flow

31
Q

an information flow consisting of information received from another organization, such as from a supplier

A

upstream information flow

32
Q

a system that focuses on the specific needs of an individual department and is not designed to communicate with other systems in the organization

A

standalone application

ISYS 363 (19 decks)

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