ISYS 363 Ch. 7 Flashcards
When purchasing goods from Amazon.com, which of the following terms refers to the process of creating an account, adding items to the shopping cart, providing billing and shipping information, and submitting the order?
Inbound logistics
Order-to-cash process
Make-to-order process
Enterprise system management
Make-to-stock process
Order-to-cash process
Which of the following is NOT a traditional functional area of a business?
Accounting and finance
Human resources
Advertising
Marketing and sales
Supply chain management
Advertising
Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these vendors?
Make-to-order process
Procure-to-pay process
Order-to-cash process
Value chain procurement
Make-to-stock process
Procure-to-pay process
The core business process in which goods are not manufactured until a sales order is actually received is called ________________.
make-to-stock
order-to-cash
make-to order
procure-to-pay
value chain
make-to order
The set of business activities that add value to the end product is referred to as a __________
critical path
key sequence
essential structure
primary flow
value chain
value chain
The core activity of inbound logistics involves:
order processing.
manufacturing of end products.
distribution of end products.
receiving and stocking raw materials, parts, and products.
selling of end products to customers.
receiving and stocking raw materials, parts, and products.
The outbound logistics core activity is associated with:
receiving and stocking raw materials, parts, and products.
selling of end products to customers.
distribution of end products.
manufacturing of end products.
order processing.
distribution of end products.
The core business process that focuses on after-sale activities is:
receiving and stocking raw materials, parts, and products.
sales of end products.
distribution of end products.
customer service.
order processing.
customer service.
The support activity that ensures that employees have the hardware, software, and network access required to perform their jobs is ________.
human resources activities
infrastructure activities
technology development activities
procurement activities
administrative activities
infrastructure activities
Organizations that build Internet, intranet, extranet, or mobile applications are utilizing the ______________ support business activity.
infrastructure
procurement
human resources
technology development
administrative
technology development
A key distinction between the business processes of manufacturing businesses versus service businesses is:
service businesses do not require the sales and marketing core business process.
manufacturing businesses do not require the customer service core business process.
service businesses do not require much emphasis on inbound and outbound logistics core business processes.
service businesses do not deal with products whereas manufacturing businesses do.
neither type of business requires the human resources core business process.
service businesses do not require much emphasis on inbound and outbound logistics core business processes.
Company A is a supplier to company B and provides information through its value chain to its customer (company B). Company B is a supplier to company C and provides information through its value chain to its customer (company C). Connecting the value chains so that information flows between companies creates a ________ system.
value
enterprise
structural
unified
intranet
value
Systems that have been created to support the processing needs of particular business activities in particular departments are termed ___________ applications.
support
enterprise
standalone
integrated
primary
standalone
Standalone systems that cannot integrate with other systems easily are generally called _____________ systems, and are frequently on the list of systems that need to be replaced.
primary
legacy
enterprise
integrated
support
legacy
In an effort to correct the problems associated with standalone systems, organizations have turned to _______________ systems.
support
enterprise-wide
legacy
core
primary
enterprise-wide
An information system that supports functional areas, business processes, and decision making within an organization is ________________.
internally focused
stakeholder-focused
customer-focused
supplier-focused
externally focused
internally focused
___________ applications are part of an interorganizational information system that facilitates the upstream flow of information.
Supply chain management
Executive support
Customer relationship management
Management information
Decision support
Supply chain management
Most enterprise software is built around a set of ________, which reflect techniques and processes that have consistently shown superior results.
predictable routines
operational guidelines
best practices
functional guidelines
accreditation standards
best practices
Which of the following is NOT a basic step of business process management?
Surveying customers about product preferences
Understanding and measuring existing processes
Developing a vision that specifies business objectives
Identifying critical processes to be redesigned
Identifying ways to improve processes with information systems
Surveying customers about product preferences
Software, such as Microsoft Office, that is written by third-party vendors for the needs of different users and organizations is known as ________ software.
off-the-shelf
custom
network
business process
open source
off-the-shelf
Features of an ERP system include all of the following EXCEPT:
consistent look and feel.
enhanced organization-wide access to data.
tailored to each organization’s unique business needs.
centralized storage of data.
compliant with regulatory requirements.
tailored to each organization’s unique business needs.
Core components of ERP systems include all of the following EXCEPT:
employee recruitment.
customer relationship management.
inbound logistics.
financial reporting.
sales and marketing.
customer relationship management.
An activity that is critical in the implementation of an ERP system but is often underestimated is that of _________.
customizing the user interface
installing the software on the hardware
configuring the ERP system parameters
selecting the color of the fonts and screen background
connecting the network
configuring the ERP system parameters
All of the following are important recommendations to achieve a successful enterprise system implementation EXCEPT:
look beyond ERP.
minimize the time devoted to training.
secure executive sponsorship.
get help from outside experts.
involve the right people.
minimize the time devoted to training.
If the organization fails to include the right people in an enterprise system implementation project, all of the following problems may occur EXCEPT:
essential business requirements may be overlooked.
money can be saved with a faster implementation.
people may refuse to use the new system.
different perspectives will not be captured.
people may react negatively to the new system.
money can be saved with a faster implementation.
the set of processes associated with procuring goods from external vendors
procure-to-pay process
the set of processes associated with selling a product or service
order-to-cash process
the set of processes associated with producing goods based on customers’ orders
make-to-order process
the set of processes associated with producing goods based on demand forecasts
make-to-stock process
an information flow that relates to the information that is produced by a company and sent along to another organization, such as a distributor
downstream information flow
an information flow consisting of information received from another organization, such as from a supplier
upstream information flow
a system that focuses on the specific needs of an individual department and is not designed to communicate with other systems in the organization
standalone application
